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Customer and Agent Perspectives on Enterprise AI Adoption in 2024

Customer and Agent Perspectives on Enterprise AI Adoption in 2024 1792 1024 Ben McCulloch

You’re reading this because you have an interest in conversational AI. You’ve probably embraced it and already use it in your work. How do other people feel about AI though?…

Traversing the uncanny valley with Falene McKenna

Traversing the uncanny valley with Falene McKenna 1920 1080 Kane Simms

Falene McKenna is arguably the most charismatic member of the conversation design community.

8 top AI use cases for contact centres

8 top AI use cases for contact centres 1022 720 Kane Simms

I recently gave a talk at a webinar, hosted by Servion and Cisco, where I laid out the top use cases for AI in the contact centre. I’ll share them…

AI Design Principles

AI Design Principles 1920 1080 Kane Simms

Make consistently effective design decisions & improve user experience of AI services by adopting these AI Design Principles within your team and organisation.

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    Traversing the uncanny valley with Falene McKenna 1920 1080 Kane Simms
    Traversing the uncanny valley with Falene McKenna
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