VUX World • The future of AI-driven customer experience

Tone of voice AI and its impact on customer experience

Tone of voice AI and its impact on customer experience https://vux.world/wp-content/uploads/landscape-R-A-.png 1600 1200 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/61a62614f405a15d4978524b5df65a86?s=96&d=blank&r=g June 6, 2023 June 6, 2023

Rebecca Christie
June 6, 2023

Rana Gujral and Anu Sachdeva join us as they share the impact on customer experience tone of voice AI has had.

3 innovative AI use cases in retail with Gopi Polavarapu, Sr. VP at Kore.ai

3 innovative AI use cases in retail with Gopi Polavarapu, Sr. VP at Kore.ai https://vux.world/wp-content/uploads/kore-ai.png 1600 1200 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/61a62614f405a15d4978524b5df65a86?s=96&d=blank&r=g May 25, 2023 May 31, 2023

May 25, 2023

Gopi Polavarapu, Sr. VP at Kore.ai joins us as he shares 3 innovative use cases which are used in retail

Conversations Squared #9 Andrew Muir

Conversations Squared #9 Andrew Muir https://vux.world/wp-content/uploads/This-is-the-best-one-.jpg 1120 840 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/61a62614f405a15d4978524b5df65a86?s=96&d=blank&r=g May 24, 2023 May 24, 2023

May 24, 2023

We’re used to hearing Text To Speech in conversational AI, but that’s not the only option available. Voice assistants don’t have to use synthetic speech – they can use recordings…

The world’s first accessible chatbot? With Mark Worden, NatWest

The world’s first accessible chatbot? With Mark Worden, NatWest https://vux.world/wp-content/uploads/mark-L.png 1600 1200 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/61a62614f405a15d4978524b5df65a86?s=96&d=blank&r=g May 17, 2023 May 17, 2023

May 17, 2023

Mark Worden, NatWest joins us as he shares how natwest has created the worlds first accessible chabot.

SUBSCRIBE

The latest in AI-powered customer experience.

Make better strategic decisions with the help of our weekly newsletter.

FREE STRATEGY AUDIT

Get your voice and conversational AI strategy started in the right way with our free strategy audit.

The 5 minute online assessment will give you a ‘conversational AI readiness score’ and some personalised pointers that’ll get you off to a flying start.

TAKE THE FREE AUDIT

PODCAST

“One of the most consistently insightful, deeply respected podcasts in the voice tech / conversational AI space”

Bradley Metrock, Score Publishing

Tone of voice AI and its impact on customer experience https://vux.world/wp-content/uploads/landscape-R-A-.png 1600 1200 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/61a62614f405a15d4978524b5df65a86?s=96&d=blank&r=g June 6, 2023 June 6, 2023

June 6, 2023

Tone of voice AI and its impact on customer experience

3 innovative AI use cases in retail with Gopi Polavarapu, Sr. VP at Kore.ai https://vux.world/wp-content/uploads/kore-ai.png 1600 1200 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/61a62614f405a15d4978524b5df65a86?s=96&d=blank&r=g May 25, 2023 May 31, 2023

May 25, 2023

3 innovative AI use cases in retail with Gopi Polavarapu, Sr. VP at Kore.ai

Conversations Squared #9 Andrew Muir https://vux.world/wp-content/uploads/This-is-the-best-one-.jpg 1120 840 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/61a62614f405a15d4978524b5df65a86?s=96&d=blank&r=g May 24, 2023 May 24, 2023

May 24, 2023

Conversations Squared #9 Andrew Muir

The world’s first accessible chatbot? With Mark Worden, NatWest https://vux.world/wp-content/uploads/mark-L.png 1600 1200 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/61a62614f405a15d4978524b5df65a86?s=96&d=blank&r=g May 17, 2023 May 17, 2023

May 17, 2023

The world’s first accessible chatbot? With Mark Worden, NatWest

INSIGHTS

“A treasure trove of in-depth industry insights.”

Dasha Fomin, Just AI

April 27, 2023

Why build a bank assistant from scratch?

Why build a bank assistant from scratch? https://vux.world/wp-content/uploads/BANK-e1682683878103.png 1120 716 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g April 27, 2023 April 28, 2023

April 14, 2023

From good to great: how Roche improved customer experience

From good to great: how Roche improved customer experience https://vux.world/wp-content/uploads/31.png 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g April 14, 2023 April 14, 2023

March 10, 2023

Gartner’s Magic Quadrant for Enterprise Conversational AI Platforms: 2022 vs 2023 Comparison

Gartner’s Magic Quadrant for Enterprise Conversational AI Platforms: 2022 vs 2023 Comparison https://vux.world/wp-content/uploads/Gartner-Enterprise-Conversational-AI-Platforms-Magic-Quadrant-2022-and-2023-Analysis-VUX-World.png 1920 1080 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/61a62614f405a15d4978524b5df65a86?s=96&d=blank&r=g March 10, 2023 May 4, 2023

3 types of NLU from VUX World - intent based, zero-shot and few-shot LLMs

February 13, 2023

The 3 types of NLU systems in conversational AI

The 3 types of NLU systems in conversational AI https://vux.world/wp-content/uploads/3-types-of-NLU-website-hero.png 1600 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g February 13, 2023 February 13, 2023

More insights

Cookie	Duration	Description
__cf_bm	30 minutes	This cookie, set by Cloudflare, is used to support Cloudflare Bot Management.
bcookie	2 years	LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID.
lang	session	This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website.
lidc	1 day	LinkedIn sets the lidc cookie to facilitate data center selection.
resolution	session	This is a functionality cookie used to collect the horizontal value of the visitor screen resolution. It helps in optimizing the website view to the user.

Cookie	Duration	Description
_ga	2 years	The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
_gat_gtag_UA_111445333_1	1 minute	Set by Google to distinguish users.
_gid	1 day	Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
ajs_anonymous_id	never	This cookie is set by Segment.io to check the number of ew and returning visitors to the website.
CONSENT	16 years 2 months 25 days 18 hours	YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data.

Cookie	Duration	Description
bscookie	2 years	This cookie is a browser ID cookie set by Linked share Buttons and ad tags.
IDE	1 year 24 days	Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile.
test_cookie	15 minutes	The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies.
VISITOR_INFO1_LIVE	5 months 27 days	A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface.
YSC	session	YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages.
yt-remote-connected-devices	never	YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.
yt-remote-device-id	never	YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.
yt.innertube::nextId	never	This cookie, set by YouTube, registers a unique ID to store data on what videos from YouTube the user has seen.
yt.innertube::requests	never	This cookie, set by YouTube, registers a unique ID to store data on what videos from YouTube the user has seen.

Cookie	Duration	Description
__smSessionId	9 hours	No description available.
__smToken	1 year	This cookie is set by the Sumo. This cookie is used for verifying whether the user is logged in or not.
__smVID	1 month	This cookie is set by Sumo. The purpose of the cookie is not yet known.
_mailmunch_visitor_id	never	This cookie is set by MailMunch which is email collection and email marketing platform. We do not know the exact purpose of the cookie.
AnalyticsSyncHistory	1 month	No description
attribution_user_id	1 year	This cookie is set by the provider Typeform. This cookie is used for Typeform usage statistics. It is used in context with the website's pop-up questionnaires and messengering.
cookielawinfo-checkbox-functional	1 year	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
debug	never	No description available.
intercom-id-or0x2acp	8 months 26 days 1 hour	No description
intercom-session-or0x2acp	7 days	No description
li_gc	2 years	No description
li_sugr	3 months	No description available.
mailmunch_second_pageview	never	This cookie is set by MailMunch which is email collection and email marketing platform. We do not know the exact purpose of the cookie.
UserMatchHistory	1 month	Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences.