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Recent podcasts, articles and videos

The evolution of conversation design in the age of generative AI with Georgios Tserdanelis, JPMorganChase

 The evolution of conversation design in the age of generative AI with Georgios Tserdanelis, JPMorganChase 1280 720 Taras Semeniuk

We explore how conversational AI has evolved from scripted IVR and NLU systems to large language models and agentic experiences.

Automating customer service across 170 countries with HBX Group

 Automating customer service across 170 countries with HBX Group 1280 720 Taras Semeniuk

HBX Group sits in the middle of one of the most complex customer service chains in travel. A single issue can span a traveller, a travel agent, a global booking platform and a hotel on the other side of the world.

Designing conversational AI that works with Anne Cantera of Optimum

 Designing conversational AI that works with Anne Cantera of Optimum 1280 720 Taras Semeniuk

From IVRs to multimodal AI experiences, the hardest problems are rarely technical. Anne Cantera breaks down what it takes to design conversational AI that customers trust and use.

The AI talent war with Chris Morrow, Founder of Digitalent

 The AI talent war with Chris Morrow, Founder of Digitalent 1280 720 Taras Semeniuk

Cars are becoming one of the most competitive frontiers in AI, and most people don’t realise how complex it really is.

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PODCAST

“One of the most consistently insightful, deeply respected podcasts in the voice tech / conversational AI space”

Bradley Metrock, Score Publishing

Automating customer service across 170 countries with HBX Group 1280 720 Taras Semeniuk
Automating customer service across 170 countries with HBX Group
Designing conversational AI that works with Anne Cantera of Optimum 1280 720 Taras Semeniuk
Designing conversational AI that works with Anne Cantera of Optimum
The AI talent war with Chris Morrow, Founder of Digitalent 1280 720 Taras Semeniuk
The AI talent war with Chris Morrow, Founder of Digitalent
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INSIGHTS

“A treasure trove of in-depth industry insights.”

Dasha Fomin, Just AI

Is your AI strategy ready for ChatGPT Agent?
 Is your AI strategy ready for ChatGPT Agent? 1536 1024 Kane Simms
8 critical factors for deciding between hybrid and pure generative AI
 8 critical factors for deciding between hybrid and pure generative AI 1200 800 Kane Simms
Kane Simms staring towards the camera with a rule based flow on one side of the image and a fluid organic motion on the other side.
Taming agentic AI: a practical enterprise approach
 Taming agentic AI: a practical enterprise approach 1184 864 Kane Simms
Kane Simms in between two brand identity prisms. one showing the traditional prism and on the other side is the new brand identity prism fuelled by voice AI
From logos to language: The next evolution of Brand Identity
 From logos to language: The next evolution of Brand Identity 1920 1080 Kane Simms
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