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Recent podcasts, articles and videos

Inside the AI copilot revolution that saved Essent €1.8M with Kellin Sjoerds and Ricky Rekkers

 Inside the AI copilot revolution that saved Essent €1.8M with Kellin Sjoerds and Ricky Rekkers 1280 720 Taras Semeniuk

Discover how Essent built an award-winning AI copilot that cut call times, empowered agents, and saved €1.8M – all through innovative design, safe deployment, and real-world innovation.

From IVR to AI: The future of voice testing in contact centres with Satish Barot, Klearcom

 From IVR to AI: The future of voice testing in contact centres with Satish Barot, Klearcom 1280 720 Taras Semeniuk

As generative AI redefines the contact centre, ensuring consistent performance across complex telephony networks becomes mission-critical.

AI in financial services: lessons from DNB and MSUFCU

 AI in financial services: lessons from DNB and MSUFCU 1280 720 Kane Simms

Discover how leading financial services organisations are finding success with AI.

The enterprise AI evolution nobody’s talking about with Merlin Bise, Inbenta

 The enterprise AI evolution nobody’s talking about with Merlin Bise, Inbenta 1920 1080 Taras Semeniuk

The tools enterprises need to radically improve productivity are already here. The challenge is implementing what exists with purpose and precision.

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PODCAST

“One of the most consistently insightful, deeply respected podcasts in the voice tech / conversational AI space”

Bradley Metrock, Score Publishing

The enterprise AI evolution nobody’s talking about with Merlin Bise, Inbenta 1920 1080 Taras Semeniuk
The enterprise AI evolution nobody’s talking about with Merlin Bise, Inbenta
Gaining clarity in conversational AI live from Boost Camp 1280 720 Taras Semeniuk
Gaining clarity in conversational AI live from Boost Camp
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INSIGHTS

“A treasure trove of in-depth industry insights.”

Dasha Fomin, Just AI

AI in financial services: lessons from DNB and MSUFCU
 AI in financial services: lessons from DNB and MSUFCU 1280 720 Kane Simms
AI and the BPO industry: why enterprises must take notice
 AI and the BPO industry: why enterprises must take notice 1536 1024 Kane Simms
The e-commerce fashion brand that made AI work for CX
 The e-commerce fashion brand that made AI work for CX 1439 767 Kane Simms
8 reasons AI projects fail and 12 ways to make yours a success
 8 reasons AI projects fail and 12 ways to make yours a success 1920 1080 Taras Semeniuk
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