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Recent podcasts, articles and videos

The mid-market’s AI agent advantage with Braden Ream, Voiceflow

The mid-market’s AI agent advantage with Braden Ream, Voiceflow 1280 720 Taras Semeniuk

In this episode, Kane Simms is joined by Katherine Munro, Conversational AI Engineer at Swisscom, for a deep dive into what might sound like an odd pairing: using LLMs to classify customer intents.

How to chart a course to AI maturity in CX: Why it matters

How to chart a course to AI maturity in CX: Why it matters 1280 720 Kane Simms

Discover how leading organisations like Pandora are achieving AI maturity in customer experience.

The mad genius of using LLMs as classifiers with Katherine Munro, Swisscom

The mad genius of using LLMs as classifiers with Katherine Munro, Swisscom 1280 720 Taras Semeniuk

In this episode, Kane Simms is joined by Katherine Munro, Conversational AI Engineer at Swisscom, for a deep dive into what might sound like an odd pairing: using LLMs to classify customer intents.

Building AI maturity at Pandora with Sonia Ingram

Building AI maturity at Pandora with Sonia Ingram 1280 720 Taras Semeniuk

In this episode, Kane is joined by Sonia Ingram, Global Director of AI at Pandora, to explore what it really takes to develop AI maturity in a global business.

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PODCAST

“One of the most consistently insightful, deeply respected podcasts in the voice tech / conversational AI space”

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The mid-market’s AI agent advantage with Braden Ream, Voiceflow 1280 720 Taras Semeniuk
The mid-market’s AI agent advantage with Braden Ream, Voiceflow
The mad genius of using LLMs as classifiers with Katherine Munro, Swisscom 1280 720 Taras Semeniuk
The mad genius of using LLMs as classifiers with Katherine Munro, Swisscom
Building AI maturity at Pandora with Sonia Ingram 1280 720 Taras Semeniuk
Building AI maturity at Pandora with Sonia Ingram

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    Exclusive report: How to identify and evaluate agentic AI platforms for CX
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