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Recent podcasts, articles and videos

What most companies get wrong about voice AI with Henry Vaage Iversen, boost.ai

What most companies get wrong about voice AI with Henry Vaage Iversen, boost.ai https://vux.world/wp-content/uploads/boost-ai-thumbnail.jpg 1280 720 Kane Simms Kane Simms https://secure.gravatar.com/avatar/94740996e14357fbf39db8e8aac6e9498fd1bbecb6a064baa816eb8a2ed577e4?s=96&d=blank&r=g May 21, 2026 May 21, 2026

Kane Simms
May 21, 2026

We dig into what’s changed in voice AI technology, why phone volumes continue to rise and how large language models are reshaping what’s possible on the voice channel.

How PolyAI built a voice AI model that handles millions of customer calls with Nikola Mrkšić

How PolyAI built a voice AI model that handles millions of customer calls with Nikola Mrkšić https://vux.world/wp-content/uploads/PolyAI-thumbnail.jpg 1280 720 Kane Simms Kane Simms https://secure.gravatar.com/avatar/94740996e14357fbf39db8e8aac6e9498fd1bbecb6a064baa816eb8a2ed577e4?s=96&d=blank&r=g May 15, 2026 May 21, 2026

May 15, 2026

In this episode, we explore fine-tuned LLMs, enterprise voice AI and the future of conversational customer experience. Discover how PolyAI powers millions of customer interactions for global enterprises.

Most AI projects fail. Here’s how to pick the ones that don’t with Thomas Schaefer, Uniphore

Most AI projects fail. Here’s how to pick the ones that don’t with Thomas Schaefer, Uniphore https://vux.world/wp-content/uploads/Uniphore-thumbnail.jpg 1280 720 Kane Simms Kane Simms https://secure.gravatar.com/avatar/94740996e14357fbf39db8e8aac6e9498fd1bbecb6a064baa816eb8a2ed577e4?s=96&d=blank&r=g May 7, 2026 May 21, 2026

May 7, 2026

Explore how Uniphore is evolving from conversational AI into a horizontal enterprise AI platform. In this episode, we discuss agentic AI, use case selection, human-in-the-loop systems, data readiness and the future of autonomous business workflows.

Building enterprise AI agents in hours with Merlin Bise, CTO at Inbenta

Building enterprise AI agents in hours with Merlin Bise, CTO at Inbenta https://vux.world/wp-content/uploads/Merlin-Inbenta-Kane-thumbnail-1.jpg 1280 720 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c57457096308bf119fc5d059acc8d9a4f8551f78785a82cfdde5959b53624092?s=96&d=blank&r=g April 24, 2026 May 12, 2026

April 24, 2026

Enterprise AI tools can spin up a prototype in an hour. Getting that prototype to production with the accuracy, security, and scale still takes months for most companies.

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PODCAST

“One of the most consistently insightful, deeply respected podcasts in the voice tech / conversational AI space”

Bradley Metrock, Score Publishing

What most companies get wrong about voice AI with Henry Vaage Iversen, boost.ai https://vux.world/wp-content/uploads/boost-ai-thumbnail.jpg 1280 720 Kane Simms Kane Simms https://secure.gravatar.com/avatar/94740996e14357fbf39db8e8aac6e9498fd1bbecb6a064baa816eb8a2ed577e4?s=96&d=blank&r=g May 21, 2026 May 21, 2026

May 21, 2026

What most companies get wrong about voice AI with Henry Vaage Iversen, boost.ai

How PolyAI built a voice AI model that handles millions of customer calls with Nikola Mrkšić https://vux.world/wp-content/uploads/PolyAI-thumbnail.jpg 1280 720 Kane Simms Kane Simms https://secure.gravatar.com/avatar/94740996e14357fbf39db8e8aac6e9498fd1bbecb6a064baa816eb8a2ed577e4?s=96&d=blank&r=g May 15, 2026 May 21, 2026

May 15, 2026

How PolyAI built a voice AI model that handles millions of customer calls with Nikola Mrkšić

Most AI projects fail. Here’s how to pick the ones that don’t with Thomas Schaefer, Uniphore https://vux.world/wp-content/uploads/Uniphore-thumbnail.jpg 1280 720 Kane Simms Kane Simms https://secure.gravatar.com/avatar/94740996e14357fbf39db8e8aac6e9498fd1bbecb6a064baa816eb8a2ed577e4?s=96&d=blank&r=g May 7, 2026 May 21, 2026

May 7, 2026

Most AI projects fail. Here’s how to pick the ones that don’t with Thomas Schaefer, Uniphore

Building enterprise AI agents in hours with Merlin Bise, CTO at Inbenta https://vux.world/wp-content/uploads/Merlin-Inbenta-Kane-thumbnail-1.jpg 1280 720 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c57457096308bf119fc5d059acc8d9a4f8551f78785a82cfdde5959b53624092?s=96&d=blank&r=g April 24, 2026 May 12, 2026

April 24, 2026

Building enterprise AI agents in hours with Merlin Bise, CTO at Inbenta

INSIGHTS

“A treasure trove of in-depth industry insights.”

Dasha Fomin, Just AI

February 12, 2026

10 ways SharkNinja uses AI to support a $5B business

10 ways SharkNinja uses AI to support a $5B business https://vux.world/wp-content/uploads/SharkNinja-AI-in-customer-experience-VUX-article.jpg 1366 768 Kane Simms Kane Simms https://secure.gravatar.com/avatar/94740996e14357fbf39db8e8aac6e9498fd1bbecb6a064baa816eb8a2ed577e4?s=96&d=blank&r=g February 12, 2026 February 27, 2026

December 18, 2025

Is your AI strategy ready for ChatGPT Agent?

Is your AI strategy ready for ChatGPT Agent? https://vux.world/wp-content/uploads/AI-strategy-ChatGPT-agent.jpg 1536 1024 Kane Simms Kane Simms https://secure.gravatar.com/avatar/94740996e14357fbf39db8e8aac6e9498fd1bbecb6a064baa816eb8a2ed577e4?s=96&d=blank&r=g December 18, 2025 December 18, 2025

November 24, 2025

8 critical factors for deciding between hybrid and pure generative AI

8 critical factors for deciding between hybrid and pure generative AI https://vux.world/wp-content/uploads/Kane-hybrid-AI-article-hero-image.jpg 1200 800 Kane Simms Kane Simms https://secure.gravatar.com/avatar/94740996e14357fbf39db8e8aac6e9498fd1bbecb6a064baa816eb8a2ed577e4?s=96&d=blank&r=g November 24, 2025 November 24, 2025

Kane Simms staring towards the camera with a rule based flow on one side of the image and a fluid organic motion on the other side.

November 10, 2025

Taming agentic AI: a practical enterprise approach

Taming agentic AI: a practical enterprise approach https://vux.world/wp-content/uploads/replicate-prediction-4xwq7zrdkxrme0ctc1tadb62y8.jpeg 1184 864 Kane Simms Kane Simms https://secure.gravatar.com/avatar/94740996e14357fbf39db8e8aac6e9498fd1bbecb6a064baa816eb8a2ed577e4?s=96&d=blank&r=g November 10, 2025 November 12, 2025

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yt-remote-connected-devices	never	YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.
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__smToken	1 year	This cookie is set by the Sumo. This cookie is used for verifying whether the user is logged in or not.
__smVID	1 month	This cookie is set by Sumo. The purpose of the cookie is not yet known.
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UserMatchHistory	1 month	Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences.

Your strategic AI partner

Recent podcasts, articles and videos

What most companies get wrong about voice AI with Henry Vaage Iversen, boost.ai

How PolyAI built a voice AI model that handles millions of customer calls with Nikola Mrkšić

Most AI projects fail. Here’s how to pick the ones that don’t with Thomas Schaefer, Uniphore

Building enterprise AI agents in hours with Merlin Bise, CTO at Inbenta

Learn with VUX

AI for Practitioners

AI for Leaders

All courses

VUX Consulting

SUBSCRIBE

The latest in AI-powered customer experience.

STRAIGHT AUTOMATION. NO BS.

PODCAST

What most companies get wrong about voice AI with Henry Vaage Iversen, boost.ai

How PolyAI built a voice AI model that handles millions of customer calls with Nikola Mrkšić

Most AI projects fail. Here’s how to pick the ones that don’t with Thomas Schaefer, Uniphore

Building enterprise AI agents in hours with Merlin Bise, CTO at Inbenta

INSIGHTS

10 ways SharkNinja uses AI to support a $5B business

Is your AI strategy ready for ChatGPT Agent?

8 critical factors for deciding between hybrid and pure generative AI

Taming agentic AI: a practical enterprise approach

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