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Recent podcasts, articles and videos

Your contact centre is sitting on a goldmine of customer insight with Shane Lynn, EdgeTier

 Your contact centre is sitting on a goldmine of customer insight with Shane Lynn, EdgeTier 1280 720 Taras Semeniuk

Most contact centres generate thousands of conversations a day, yet most of that data goes unanalysed. In this episode, we discuss how conversational intelligence can turn that data into actionable signals across every interaction.

Testing for trust in the age of AI agents with Amitha Pulijala and Christoph Börner, Cyara

 Testing for trust in the age of AI agents with Amitha Pulijala and Christoph Börner, Cyara 1280 720 Taras Semeniuk

Discover how leading teams are testing AI agents in a world of non-deterministic systems, covering trust, cost and scale.

The realities of deploying generative AI in customer support with Alia Azim, Citation Group

 The realities of deploying generative AI in customer support with Alia Azim, Citation Group 1280 720 Taras Semeniuk

In this episode, we discuss how to shift from traditional NLU chatbots to generative AI conversational agents.

AI agents with salaries: Inside the “Cloud Employee” model with Gabe Larsen, Atonom

 AI agents with salaries: Inside the “Cloud Employee” model with Gabe Larsen, Atonom 1280 720 Taras Semeniuk

What happens when AI stops being treated like a tool and starts being hired like an employee?

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PODCAST

“One of the most consistently insightful, deeply respected podcasts in the voice tech / conversational AI space”

Bradley Metrock, Score Publishing

AI agents with salaries: Inside the “Cloud Employee” model with Gabe Larsen, Atonom 1280 720 Taras Semeniuk
AI agents with salaries: Inside the “Cloud Employee” model with Gabe Larsen, Atonom
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INSIGHTS

“A treasure trove of in-depth industry insights.”

Dasha Fomin, Just AI

10 ways SharkNinja uses AI to support a $5B business
 10 ways SharkNinja uses AI to support a $5B business 1366 768 Kane Simms
Is your AI strategy ready for ChatGPT Agent?
 Is your AI strategy ready for ChatGPT Agent? 1536 1024 Kane Simms
8 critical factors for deciding between hybrid and pure generative AI
 8 critical factors for deciding between hybrid and pure generative AI 1200 800 Kane Simms
Kane Simms staring towards the camera with a rule based flow on one side of the image and a fluid organic motion on the other side.
Taming agentic AI: a practical enterprise approach
 Taming agentic AI: a practical enterprise approach 1184 864 Kane Simms
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