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Recent podcasts, articles and videos

How the company behind Confused.com and Uswitch uses AI to resolve up to 70% of customer conversations with Anna Fedorchuk, RVU

 How the company behind Confused.com and Uswitch uses AI to resolve up to 70% of customer conversations with Anna Fedorchuk, RVU 1920 1080 Taras Semeniuk

What does it take to run AI-first customer service at national scale? RVU’s Anna Fedorchuk on hitting up to 70% resolution across Confused.com and Uswitch.

Omotenashi: Japanese concept of hospitality and what CX teams can learn from it with Daniel Orenes Ferrández, Uber

 Omotenashi: Japanese concept of hospitality and what CX teams can learn from it with Daniel Orenes Ferrández, Uber 1920 1080 Kane Simms

Japan has some of the highest customer service expectations in the world. Daniel Orenes Ferrández of Uber explains how that shapes conversational AI design, from apology tone to sentiment analysis.

The trust layer banks need for an agentic future with Mathias Fanschek, Raiffeisen Bank International

 The trust layer banks need for an agentic future with Mathias Fanschek, Raiffeisen Bank International 1920 1080 Kane Simms

We discuss why banks need a trust layer for AI agents, and what headless banking means for the future of finance.

Voice AI for customer experience: why it’s back and how to make it work

 Voice AI for customer experience: why it’s back and how to make it work 1610 907 Kane Simms

boost.ai’s Henry Vaage Iversen on why call volumes are rising and what it takes to deploy effective voice AI

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PODCAST

“One of the most consistently insightful, deeply respected podcasts in the voice tech / conversational AI space”

Bradley Metrock, Score Publishing

How the company behind Confused.com and Uswitch uses AI to resolve up to 70% of customer conversations with Anna Fedorchuk, RVU 1920 1080 Taras Semeniuk
How the company behind Confused.com and Uswitch uses AI to resolve up to 70% of customer conversations with Anna Fedorchuk, RVU
What most companies get wrong about voice AI with Henry Vaage Iversen, boost.ai 1280 720 Kane Simms
What most companies get wrong about voice AI with Henry Vaage Iversen, boost.ai
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INSIGHTS

“A treasure trove of in-depth industry insights.”

Dasha Fomin, Just AI

Voice AI for customer experience: why it’s back and how to make it work
 Voice AI for customer experience: why it’s back and how to make it work 1610 907 Kane Simms
10 ways SharkNinja uses AI to support a $5B business
 10 ways SharkNinja uses AI to support a $5B business 1366 768 Kane Simms
Is your AI strategy ready for ChatGPT Agent?
 Is your AI strategy ready for ChatGPT Agent? 1536 1024 Kane Simms
8 critical factors for deciding between hybrid and pure generative AI
 8 critical factors for deciding between hybrid and pure generative AI 1200 800 Kane Simms
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