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Recent podcasts, articles and videos

The evolution of conversation design in the age of generative AI with Georgios Tserdanelis, JPMorganChase

The evolution of conversation design in the age of generative AI with Georgios Tserdanelis, JPMorganChase 1280 720 Taras Semeniuk

We explore how conversational AI has evolved from scripted IVR and NLU systems to large language models and agentic experiences.

Automating customer service across 170 countries with HBX Group

Automating customer service across 170 countries with HBX Group 1280 720 Taras Semeniuk

HBX Group sits in the middle of one of the most complex customer service chains in travel. A single issue can span a traveller, a travel agent, a global booking platform and a hotel on the other side of the world.

Designing conversational AI that works with Anne Cantera of Optimum

Designing conversational AI that works with Anne Cantera of Optimum 1280 720 Taras Semeniuk

From IVRs to multimodal AI experiences, the hardest problems are rarely technical. Anne Cantera breaks down what it takes to design conversational AI that customers trust and use.

The AI talent war with Chris Morrow, Founder of Digitalent

The AI talent war with Chris Morrow, Founder of Digitalent 1280 720 Taras Semeniuk

Cars are becoming one of the most competitive frontiers in AI, and most people don’t realise how complex it really is.

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PODCAST

“One of the most consistently insightful, deeply respected podcasts in the voice tech / conversational AI space”

Bradley Metrock, Score Publishing

Automating customer service across 170 countries with HBX Group 1280 720 Taras Semeniuk
Automating customer service across 170 countries with HBX Group
Designing conversational AI that works with Anne Cantera of Optimum 1280 720 Taras Semeniuk
Designing conversational AI that works with Anne Cantera of Optimum
The AI talent war with Chris Morrow, Founder of Digitalent 1280 720 Taras Semeniuk
The AI talent war with Chris Morrow, Founder of Digitalent

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    Exclusive insight report: How AI agents keep CX stable when volume explodes
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