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How ING is building the instant mortgage with agentic AI

How ING is building the instant mortgage with agentic AI 1280 720 Kane Simms

Bahadir Yilmaz, Chief Analytics Officer at ING, on using agentic AI to cut mortgage processing time, and the path to the instant mortgage.

From TOBi to Super TOBi. Vodafone’s AI evolution with Jordan Anglin

From TOBi to Super TOBi. Vodafone’s AI evolution with Jordan Anglin 1280 720 Kane Simms

Discover how Vodafone’s AI assistant TOBi became Super TOBi, and why seamless handover matters more than AI alone in customer resolution.

Turning AI hype into real customer value, with Simplyhealth and EdgeTier

Turning AI hype into real customer value, with Simplyhealth and EdgeTier 1280 720 Kane Simms

AI is everywhere in customer experience, but few see real results. Simplyhealth and EdgeTier share what actually works when putting AI into production.

How the company behind Uswitch and Money.co.uk uses AI to resolve up to 70% of customer conversations with Anna Fedorchuk, RVU

How the company behind Uswitch and Money.co.uk uses AI to resolve up to 70% of customer conversations with Anna Fedorchuk, RVU 1280 720 Kane Simms

What does it take to run AI-first customer service at a national scale? RVU’s Anna Fedorchuk on hitting up to 70% resolution across Confused.com and Uswitch.

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How ING is building the instant mortgage with agentic AI 1280 720 Kane Simms
How ING is building the instant mortgage with agentic AI
From TOBi to Super TOBi. Vodafone’s AI evolution with Jordan Anglin 1280 720 Kane Simms
From TOBi to Super TOBi. Vodafone’s AI evolution with Jordan Anglin
Turning AI hype into real customer value, with Simplyhealth and EdgeTier 1280 720 Kane Simms
Turning AI hype into real customer value, with Simplyhealth and EdgeTier
How the company behind Uswitch and Money.co.uk uses AI to resolve up to 70% of customer conversations with Anna Fedorchuk, RVU 1280 720 Kane Simms
How the company behind Uswitch and Money.co.uk uses AI to resolve up to 70% of customer conversations with Anna Fedorchuk, RVU

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