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Recent podcasts, articles and videos

The mid-market’s AI agent advantage with Braden Ream, Voiceflow

The mid-market’s AI agent advantage with Braden Ream, Voiceflow https://vux.world/wp-content/uploads/Braden-Ream-Voiceflow-VUX-World-podcast.jpg 1280 720 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c15c16c6f1acd7394bd4c037266674a4?s=96&d=blank&r=g May 22, 2025 May 20, 2025

Taras Semeniuk
May 22, 2025

In this episode, Kane Simms is joined by Katherine Munro, Conversational AI Engineer at Swisscom, for a deep dive into what might sound like an odd pairing: using LLMs to classify customer intents.

How to chart a course to AI maturity in CX: Why it matters

How to chart a course to AI maturity in CX: Why it matters https://vux.world/wp-content/uploads/AI-maturity-in-CX.jpg 1280 720 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g May 20, 2025 May 20, 2025

May 20, 2025

Discover how leading organisations like Pandora are achieving AI maturity in customer experience.

The mad genius of using LLMs as classifiers with Katherine Munro, Swisscom

The mad genius of using LLMs as classifiers with Katherine Munro, Swisscom https://vux.world/wp-content/uploads/Katherine-Munro-on-VUX-World-podcast.jpg 1280 720 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c15c16c6f1acd7394bd4c037266674a4?s=96&d=blank&r=g May 16, 2025 May 16, 2025

May 16, 2025

In this episode, Kane Simms is joined by Katherine Munro, Conversational AI Engineer at Swisscom, for a deep dive into what might sound like an odd pairing: using LLMs to classify customer intents.

Building AI maturity at Pandora with Sonia Ingram

Building AI maturity at Pandora with Sonia Ingram https://vux.world/wp-content/uploads/Black-and-Yellow-Illustrative-Sales-Strategy-Youtube-Thumbnail.jpg 1280 720 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c15c16c6f1acd7394bd4c037266674a4?s=96&d=blank&r=g May 9, 2025 May 9, 2025

May 9, 2025

In this episode, Kane is joined by Sonia Ingram, Global Director of AI at Pandora, to explore what it really takes to develop AI maturity in a global business.

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PODCAST

“One of the most consistently insightful, deeply respected podcasts in the voice tech / conversational AI space”

Bradley Metrock, Score Publishing

The mid-market’s AI agent advantage with Braden Ream, Voiceflow https://vux.world/wp-content/uploads/Braden-Ream-Voiceflow-VUX-World-podcast.jpg 1280 720 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c15c16c6f1acd7394bd4c037266674a4?s=96&d=blank&r=g May 22, 2025 May 20, 2025

May 22, 2025

The mid-market’s AI agent advantage with Braden Ream, Voiceflow

The mad genius of using LLMs as classifiers with Katherine Munro, Swisscom https://vux.world/wp-content/uploads/Katherine-Munro-on-VUX-World-podcast.jpg 1280 720 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c15c16c6f1acd7394bd4c037266674a4?s=96&d=blank&r=g May 16, 2025 May 16, 2025

May 16, 2025

The mad genius of using LLMs as classifiers with Katherine Munro, Swisscom

Building AI maturity at Pandora with Sonia Ingram https://vux.world/wp-content/uploads/Black-and-Yellow-Illustrative-Sales-Strategy-Youtube-Thumbnail.jpg 1280 720 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c15c16c6f1acd7394bd4c037266674a4?s=96&d=blank&r=g May 9, 2025 May 9, 2025

May 9, 2025

Building AI maturity at Pandora with Sonia Ingram

AI beyond the hype: what actually works for enterprise with Andrei Papancea, NLX https://vux.world/wp-content/uploads/NLX-podcast-May-thumbnail.jpg 1280 720 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c15c16c6f1acd7394bd4c037266674a4?s=96&d=blank&r=g May 1, 2025 May 1, 2025

May 1, 2025

AI beyond the hype: what actually works for enterprise with Andrei Papancea, NLX

INSIGHTS

“A treasure trove of in-depth industry insights.”

Dasha Fomin, Just AI

May 20, 2025

How to chart a course to AI maturity in CX: Why it matters

How to chart a course to AI maturity in CX: Why it matters https://vux.world/wp-content/uploads/AI-maturity-in-CX.jpg 1280 720 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g May 20, 2025 May 20, 2025

May 8, 2025

Start with your CX problem first and work backwards

Start with your CX problem first and work backwards https://vux.world/wp-content/uploads/Start-with-your-CX-problem-VUX-article.jpg 1920 1080 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g May 8, 2025 May 9, 2025

April 10, 2025

How United Airlines automates 64% of special requests with AI-enabled voice guidance

How United Airlines automates 64% of special requests with AI-enabled voice guidance https://vux.world/wp-content/uploads/United-Voice-Plus.jpg 1536 1024 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g April 10, 2025 April 10, 2025

February 3, 2025

Top AI trends shaping customer experience in 2025

Top AI trends shaping customer experience in 2025 https://vux.world/wp-content/uploads/Top-AI-trends-in-customer-experience-2025.jpg 1920 1080 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g February 3, 2025 February 3, 2025

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lang	session	This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website.
lidc	1 day	LinkedIn sets the lidc cookie to facilitate data center selection.
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_gat_gtag_UA_111445333_1	1 minute	Set by Google to distinguish users.
_gid	1 day	Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
ajs_anonymous_id	never	This cookie is set by Segment.io to check the number of ew and returning visitors to the website.
CONSENT	16 years 2 months 25 days 18 hours	YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data.

Cookie	Duration	Description
bscookie	2 years	This cookie is a browser ID cookie set by Linked share Buttons and ad tags.
IDE	1 year 24 days	Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile.
test_cookie	15 minutes	The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies.
VISITOR_INFO1_LIVE	5 months 27 days	A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface.
YSC	session	YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages.
yt-remote-connected-devices	never	YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.
yt-remote-device-id	never	YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.
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yt.innertube::requests	never	This cookie, set by YouTube, registers a unique ID to store data on what videos from YouTube the user has seen.

Cookie	Duration	Description
__smSessionId	9 hours	No description available.
__smToken	1 year	This cookie is set by the Sumo. This cookie is used for verifying whether the user is logged in or not.
__smVID	1 month	This cookie is set by Sumo. The purpose of the cookie is not yet known.
_mailmunch_visitor_id	never	This cookie is set by MailMunch which is email collection and email marketing platform. We do not know the exact purpose of the cookie.
AnalyticsSyncHistory	1 month	No description
attribution_user_id	1 year	This cookie is set by the provider Typeform. This cookie is used for Typeform usage statistics. It is used in context with the website's pop-up questionnaires and messengering.
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li_sugr	3 months	No description available.
mailmunch_second_pageview	never	This cookie is set by MailMunch which is email collection and email marketing platform. We do not know the exact purpose of the cookie.
UserMatchHistory	1 month	Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences.

Your strategic AI partner

Recent podcasts, articles and videos

The mid-market’s AI agent advantage with Braden Ream, Voiceflow

How to chart a course to AI maturity in CX: Why it matters

The mad genius of using LLMs as classifiers with Katherine Munro, Swisscom

Building AI maturity at Pandora with Sonia Ingram

Learn with VUX

AI for Practitioners

AI for Leaders

All courses

VUX Consulting

SUBSCRIBE

The latest in AI-powered customer experience.

STRAIGHT AUTOMATION. NO BS.

PODCAST

The mid-market’s AI agent advantage with Braden Ream, Voiceflow

The mad genius of using LLMs as classifiers with Katherine Munro, Swisscom

Building AI maturity at Pandora with Sonia Ingram

AI beyond the hype: what actually works for enterprise with Andrei Papancea, NLX

INSIGHTS

How to chart a course to AI maturity in CX: Why it matters

Start with your CX problem first and work backwards

How United Airlines automates 64% of special requests with AI-enabled voice guidance

Top AI trends shaping customer experience in 2025

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