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Recent podcasts, articles and videos

The trust layer banks need for an agentic future with Mathias Fanschek, Raiffeisen Bank International

 The trust layer banks need for an agentic future with Mathias Fanschek, Raiffeisen Bank International 1920 1080 Kane Simms
  • Kane Simms

We discuss why banks need a trust layer for AI agents, and what headless banking means for the future of finance.

Voice AI for customer experience: why it’s back and how to make it work

 Voice AI for customer experience: why it’s back and how to make it work 1610 907 Kane Simms

boost.ai’s Henry Vaage Iversen on why call volumes are rising and what it takes to deploy effective voice AI

What most companies get wrong about voice AI with Henry Vaage Iversen, boost.ai

 What most companies get wrong about voice AI with Henry Vaage Iversen, boost.ai 1280 720 Kane Simms

We dig into what’s changed in voice AI technology, why phone volumes continue to rise and how large language models are reshaping what’s possible on the voice channel.

How PolyAI built a voice AI model that handles millions of customer calls with Nikola Mrkšić

 How PolyAI built a voice AI model that handles millions of customer calls with Nikola Mrkšić 1280 720 Kane Simms

In this episode, we explore fine-tuned LLMs, enterprise voice AI and the future of conversational customer experience. Discover how PolyAI powers millions of customer interactions for global enterprises.

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PODCAST

“One of the most consistently insightful, deeply respected podcasts in the voice tech / conversational AI space”

Bradley Metrock, Score Publishing

What most companies get wrong about voice AI with Henry Vaage Iversen, boost.ai 1280 720 Kane Simms
What most companies get wrong about voice AI with Henry Vaage Iversen, boost.ai
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INSIGHTS

“A treasure trove of in-depth industry insights.”

Dasha Fomin, Just AI

Voice AI for customer experience: why it’s back and how to make it work
 Voice AI for customer experience: why it’s back and how to make it work 1610 907 Kane Simms
10 ways SharkNinja uses AI to support a $5B business
 10 ways SharkNinja uses AI to support a $5B business 1366 768 Kane Simms
Is your AI strategy ready for ChatGPT Agent?
 Is your AI strategy ready for ChatGPT Agent? 1536 1024 Kane Simms
8 critical factors for deciding between hybrid and pure generative AI
 8 critical factors for deciding between hybrid and pure generative AI 1200 800 Kane Simms
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