Podcast • VUX World

Traversing the uncanny valley with Falene McKenna https://vux.world/wp-content/uploads/Untitled-1-3.png 1920 1080 Kane Simms Kane Simms http://2.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g July 10, 2024 July 10, 2024

July 10, 2024

Traversing the uncanny valley with Falene McKenna

Falene McKenna is arguably the most charismatic member of the conversation design community.

CSAT and NPS are dead. Good Riddance. With Richard Smullen https://vux.world/wp-content/uploads/Untitled-2.png 1800 1200 Rebecca Christie Rebecca Christie http://0.gravatar.com/avatar/61a62614f405a15d4978524b5df65a86?s=96&d=blank&r=g June 12, 2024 June 28, 2024

June 12, 2024

CSAT and NPS are dead. Good Riddance. With Richard Smullen

Richard Smullen is the CEO of Pypestream, an AI automation platform making waves with its approach to design and operationalising conversational experiences.

The role of AI in music with SoundCloud’s Hazel Savage https://vux.world/wp-content/uploads/hazel.png 1600 1200 Kane Simms Kane Simms http://2.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g June 11, 2024 July 1, 2024

June 11, 2024

The role of AI in music with SoundCloud’s Hazel Savage

Hazel joins us to discuss the role of AI in music, the opportunities, challenges and future.

How we built AI assistant, Sandy, with loveholidays https://vux.world/wp-content/uploads/loveholidays.png 1600 1200 Rebecca Christie Rebecca Christie http://0.gravatar.com/avatar/61a62614f405a15d4978524b5df65a86?s=96&d=blank&r=g June 11, 2024 July 1, 2024

June 11, 2024

How we built AI assistant, Sandy, with loveholidays

The loveholidays AI team join us to share their lessons learned from implementing the award-winning AI assistant, Sandy.

Unlocking AI use cases with speech recognition with Ricardo Herreros-Symons https://vux.world/wp-content/uploads/Ricardo-Herreros-Symons.png 1600 1200 Kane Simms Kane Simms http://2.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g May 29, 2024 July 1, 2024

May 29, 2024

Unlocking AI use cases with speech recognition with Ricardo Herreros-Symons

Ricardo Herreros-Symons joins us as he shares the process of unlocking AI use cases with speech recognition.

OpenAI GPT-4o: What’s new and what’s the impact on CX? https://vux.world/wp-content/uploads/marc.png 1600 1200 Rebecca Christie Rebecca Christie http://0.gravatar.com/avatar/61a62614f405a15d4978524b5df65a86?s=96&d=blank&r=g May 14, 2024 July 1, 2024

May 14, 2024

OpenAI GPT-4o: What’s new and what’s the impact on CX?

Marc Bernstein joins us to discuss whats new and whats the impact on CX from OpenAI GPT-4o.

Chatbot and LLM Analytics with Eric Griffing, Dashbot https://vux.world/wp-content/uploads/Eric.png 1600 1200 Rebecca Christie Rebecca Christie http://0.gravatar.com/avatar/61a62614f405a15d4978524b5df65a86?s=96&d=blank&r=g May 10, 2024 July 1, 2024

May 10, 2024

Chatbot and LLM Analytics with Eric Griffing, Dashbot

Join us as we discuss how businesses can leverage analytics to optimise customer interactions, the common pitfalls in current AI strategies, and the future of…

AI that filters voices and soften accents, with Ofer Ronen https://vux.world/wp-content/uploads/OFER.png 1600 1200 Kane Simms Kane Simms http://2.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g April 23, 2024 July 1, 2024

April 23, 2024

AI that filters voices and soften accents, with Ofer Ronen

Ofer Ronen joins us as he shares with us how AI is being used to filter voices and making accents clearer to understand!

Lessons from 21 years in conversational AI with Chris Ezekiel https://vux.world/wp-content/uploads/chris-l.png 1600 1200 Kane Simms Kane Simms http://2.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g April 17, 2024 July 1, 2024

April 17, 2024

Lessons from 21 years in conversational AI with Chris Ezekiel

Chris Ezekiel, Creative virtual joins us as he shares his knowledge from being in the conversational AI space for 21 years!

Using AI to make the job search easier with Total Jobs Group https://vux.world/wp-content/uploads/somnath-l.png 1600 1200 Kane Simms Kane Simms http://2.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g April 4, 2024 July 1, 2024

April 4, 2024

Using AI to make the job search easier with Total Jobs Group

How can AI make your job search easier? I’m joined by Head of Product – Conversations at Total Jobs Group, Somnath Biswas to discuss.

AI in contact centers trends with Nerys Corfield https://vux.world/wp-content/uploads/nerys.png 1600 1200 Kane Simms Kane Simms http://2.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g April 3, 2024 July 1, 2024

April 3, 2024

AI in contact centers trends with Nerys Corfield

We were joined by Nerys Corfield as she delved into what AI in contact centre trends!

The AI Platform Reimagined, with Brandon Nott and Nick Orlando https://vux.world/wp-content/uploads/amelia-l.png 1600 1200 Rebecca Christie Rebecca Christie http://0.gravatar.com/avatar/61a62614f405a15d4978524b5df65a86?s=96&d=blank&r=g March 20, 2024 July 1, 2024

March 20, 2024

The AI Platform Reimagined, with Brandon Nott and Nick Orlando

Join us for a thought-provoking episode of VUX World, with Brandon Nott, CPO, Amelia, and Nick Orlando, Director of Product, Amelia.

Lean and process engineering for AI automation with Scott Hamilton https://vux.world/wp-content/uploads/scott-L_.png 1600 1200 Kane Simms Kane Simms http://2.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g March 6, 2024 July 1, 2024

March 6, 2024

Lean and process engineering for AI automation with Scott Hamilton

Scott Hamilton, Prodigal Tech joins us on our VUX World podcast as he shares all about AI automation!

Navigating the CX Maze: Insights from Ian Robertson on VUX World https://vux.world/wp-content/uploads/Ian-thumbnail.png 1600 1200 Kane Simms Kane Simms http://2.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g February 27, 2024 July 1, 2024

February 27, 2024

Navigating the CX Maze: Insights from Ian Robertson on VUX World

Ian Robertson, The Forum joins us as we delve into the dynamic world of Customer Experience.

Microsoft Copilot: Enterprise lessons learned with Pete Kemp https://vux.world/wp-content/uploads/pete-kemp-L.png 1600 1200 Kane Simms Kane Simms http://2.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g February 26, 2024 February 27, 2024

February 26, 2024

Microsoft Copilot: Enterprise lessons learned with Pete Kemp

Pete Kemp, FSP joins us on our VUX World podcast as he talks through Microsoft Copilot.

Esteemed author, Byron Reese, discusses the impact of AI on work, life and society https://vux.world/wp-content/uploads/Byron-Reese-L_.png 1600 1200 Kane Simms Kane Simms http://2.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g February 9, 2024 February 9, 2024

February 9, 2024

Esteemed author, Byron Reese, discusses the impact of AI on work, life and society

Byron Reese joins us on our VUX world podcast as he chats through the impact of AI.

What to expect from gen AI in enterprise this year, with Philipp Heltewig, CEO, Cognigy https://vux.world/wp-content/uploads/cognigy-L-1.png 1600 1200 Kane Simms Kane Simms http://2.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g February 7, 2024 February 7, 2024

February 7, 2024

What to expect from gen AI in enterprise this year, with Philipp Heltewig, CEO, Cognigy

Philipp Heltewig, CEO, Cognigy joins us as we go through what we expect from AI over the next 12 months.

Designing AI assistants with 50 years of conversation analysis with Liz Stokoe https://vux.world/wp-content/uploads/liz.png 1600 1200 Kane Simms Kane Simms http://2.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g January 23, 2024 February 2, 2024

January 23, 2024

Designing AI assistants with 50 years of conversation analysis with Liz Stokoe

Liz Stokoe joins us as she chats designing AI assistants with 50 years of conversation analysis

Agony Agent Roundtable #1 https://vux.world/wp-content/uploads/Black-White-Modern-Handwritten-Square-Studio-Logo-1920-x-1080-px.png 1920 1080 Rebecca Christie Rebecca Christie http://0.gravatar.com/avatar/61a62614f405a15d4978524b5df65a86?s=96&d=blank&r=g December 21, 2023 December 21, 2023

December 21, 2023

Agony Agent Roundtable #1

Rebecca Evanhoe and Wally Brill joined us for the first episode of Agony agent roundtable!

A year in enterprise AI: 2023 review with Frank Schneider, Verint https://vux.world/wp-content/uploads/FRANK-L.png 1600 1200 Rebecca Christie Rebecca Christie http://0.gravatar.com/avatar/61a62614f405a15d4978524b5df65a86?s=96&d=blank&r=g December 6, 2023 December 6, 2023

December 6, 2023

A year in enterprise AI: 2023 review with Frank Schneider, Verint

Frank Schneider, Verint joins us on our VUX world podcast as we have a recap of the year 2023!

What’s going on at OpenAI? Plus, some LLM developments, with Matt Taylor https://vux.world/wp-content/uploads/MATT-Landscape.png 1600 1200 Rebecca Christie Rebecca Christie http://0.gravatar.com/avatar/61a62614f405a15d4978524b5df65a86?s=96&d=blank&r=g November 22, 2023 November 22, 2023

November 22, 2023

What’s going on at OpenAI? Plus, some LLM developments, with Matt Taylor

Matt Taylor, CPO, Knowbl joins us as he delves into what’s going on at OpenAI!

Leveraging Amazon Bedrock for Generative AI Applications with JP https://vux.world/wp-content/uploads/JP-L.png 1600 1200 Rebecca Christie Rebecca Christie http://0.gravatar.com/avatar/61a62614f405a15d4978524b5df65a86?s=96&d=blank&r=g November 20, 2023 November 20, 2023

November 20, 2023

Leveraging Amazon Bedrock for Generative AI Applications with JP

JP joins us as he talks about the biggest opportunities and considerations for brands seeking to use generative AI in customer experience.

The proof is in your data: conversation analytics at scale with Andrew Moorhouse https://vux.world/wp-content/uploads/Andrew-Landscape.png 1600 1200 Rebecca Christie Rebecca Christie http://0.gravatar.com/avatar/61a62614f405a15d4978524b5df65a86?s=96&d=blank&r=g November 15, 2023 November 15, 2023

November 15, 2023

The proof is in your data: conversation analytics at scale with Andrew Moorhouse

Andrew Moorhouse joins us as he shares that the proof is in YOUR data!

AI literacy with Mara Cairo, Product Owner, Amii https://vux.world/wp-content/uploads/Mara-wordpress.png 1600 1200 Rebecca Christie Rebecca Christie http://0.gravatar.com/avatar/61a62614f405a15d4978524b5df65a86?s=96&d=blank&r=g November 3, 2023 November 3, 2023

November 3, 2023

AI literacy with Mara Cairo, Product Owner, Amii

Mara Cairo, Product Owner, Amii joins us as she discusses AI Literacy

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Traversing the uncanny valley with Falene McKenna

CSAT and NPS are dead. Good Riddance. With Richard Smullen

The role of AI in music with SoundCloud’s Hazel Savage

How we built AI assistant, Sandy, with loveholidays

Unlocking AI use cases with speech recognition with Ricardo Herreros-Symons

OpenAI GPT-4o: What’s new and what’s the impact on CX?

Chatbot and LLM Analytics with Eric Griffing, Dashbot

AI that filters voices and soften accents, with Ofer Ronen

Lessons from 21 years in conversational AI with Chris Ezekiel

Using AI to make the job search easier with Total Jobs Group

AI in contact centers trends with Nerys Corfield

The AI Platform Reimagined, with Brandon Nott and Nick Orlando

Lean and process engineering for AI automation with Scott Hamilton

Navigating the CX Maze: Insights from Ian Robertson on VUX World

Microsoft Copilot: Enterprise lessons learned with Pete Kemp

Esteemed author, Byron Reese, discusses the impact of AI on work, life and society

What to expect from gen AI in enterprise this year, with Philipp Heltewig, CEO, Cognigy

Designing AI assistants with 50 years of conversation analysis with Liz Stokoe

Agony Agent Roundtable #1

A year in enterprise AI: 2023 review with Frank Schneider, Verint

What’s going on at OpenAI? Plus, some LLM developments, with Matt Taylor

Leveraging Amazon Bedrock for Generative AI Applications with JP

The proof is in your data: conversation analytics at scale with Andrew Moorhouse

AI literacy with Mara Cairo, Product Owner, Amii

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