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How Homeserve is using DialogFlow for CX automation with Phil Jordan, Head of Contact Channel Automation and Self Service, Homeserve 1600 1200 Rebecca Christie

How Homeserve is using DialogFlow for CX automation with Phil Jordan, Head of Contact Channel Automation and Self Service, Homeserve

Phil Jordan joins us to discuss how Homeserve is using Diagflow to help with customer needs.

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How Instacart is using conversational AI with Ayesha Saleem, Conversation Design Manager, Instacart 1600 1200 Rebecca Christie

How Instacart is using conversational AI with Ayesha Saleem, Conversation Design Manager, Instacart

Ayesha Saleem joins us to discuss how Instacart has brought in the use 0f conversational AI, as well as some conversation design best practice.

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Digital avatars for travel with Robert Cunningham, Innovation Manager, LNER 1600 1200 Rebecca Christie

Digital avatars for travel with Robert Cunningham, Innovation Manager, LNER

Robert Cunningham of LNER chats to us about digital avatars, their use in travel and the success it brings.

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Conversation design is a marathon with Matt Portillo, Conversation Design Lead, Amelia 1890 1417 Rebecca Christie

Conversation design is a marathon with Matt Portillo, Conversation Design Lead, Amelia

Matt Portillo chats with us about conversation design, why it isn’t really a project but is a long term journey.

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Jaya Kishore CTO Yellow AI VUX world
Core components of a conversational AI system with Jaya Kishore, CTO, Yellow AI 1600 1200 Rebecca Christie

Core components of a conversational AI system with Jaya Kishore, CTO, Yellow AI

Hear from Jaya Kishore the co-founder and CTO of Yellow AI as he talks about the core components of conversational AI.

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Raj Tumuluri - OpenStream - on VUX World with Kane Simms
Why multimodal conversational AI is the future, with Raj Tumuluri, CEO, OpenStream.ai 1600 1200 Rebecca Christie

Why multimodal conversational AI is the future, with Raj Tumuluri, CEO, OpenStream.ai

Raj Tumuluri shares the vision for truly multimodal conversational AI, and it’s impressive… And a reality today.

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Call centre authentication with Matt Smallman, Founder, SymNex Consulting
Call centre authentication with Matt Smallman, Founder, SymNex Consulting 1747 1241 Rebecca Christie

Call centre authentication with Matt Smallman, Founder, SymNex Consulting

Hear from best selling author and voice biometrics expert, Matt Smallman, on how to utilise technology for voice authentication.

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Alan_Nichol CTO Rasa on VUX World with Kane Simms
So you have a chatbot, now what? With Alan Nichol, CTO, Rasa 1600 1200 Kane Simms

So you have a chatbot, now what? With Alan Nichol, CTO, Rasa

We’re joined by Rasa CTO, Alan Nichol, to discuss how enterprise brands can scale their conversational automation properly.

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Charles_Guth_-_Decathlon_-VUX World with Kane Simms
How Decathlon is using conversational AI in retail with Charles Guth, Customer Service Manager, Decathlon 1600 1200 Kane Simms

How Decathlon is using conversational AI in retail with Charles Guth, Customer Service Manager, Decathlon

Learn how Decathlon flipped the script on its customer service channels and built an entirely new customer service set up with AI.

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Angel Mario Castro Martinez Deutsche Telekom on VUX World with Kane Simms
How Deutsche Telekom uses NLP with Angel Martinez, Lead Architect for Speech Technologies and NLP, Deutsche Telekom 1600 1200 Kane Simms

How Deutsche Telekom uses NLP with Angel Martinez, Lead Architect for Speech Technologies and NLP, Deutsche Telekom

A deep dive into how Deutsche Telekom is using and building NLP solutions with Lead Architect for Speech Technologies and NLP, Angel Mario Castro Martinez.

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Lisa Michaud, Product Director, Interactions and Kane Simms, CEO, VUX World
‘Cobots’ with Lisa Michaud, Product Director, Interactions 1600 1200 Kane Simms

‘Cobots’ with Lisa Michaud, Product Director, Interactions

How humans and bots working together in real time can lead to epic customer experiences.

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Landry's Brian Jeppesen on VUX World
Making up for lost revenue with AI with Brian Jeppesen, Landry’s Restaurants 1540 800 Kane Simms

Making up for lost revenue with AI with Brian Jeppesen, Landry’s Restaurants

A case study on how Brian Jeppesen and Landry’s restaurants automated upward of 85% of calls using AI.

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Vocodia Brian Podolak on VUX World with Kane Simms
Bringing conversational commerce to life with Brian Podolak, CEO, Vocodia 1600 1200 Kane Simms

Bringing conversational commerce to life with Brian Podolak, CEO, Vocodia

A deep conversation about how Vocodia is automating voice commerce use cases in the call centre.

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Deepgram CEO Scott Stephenson on VUX World with Kane Simms
Speech recognition revolution with Scott Stephenson, CEO, Deepgram 1600 1200 Kane Simms

Speech recognition revolution with Scott Stephenson, CEO, Deepgram

The latest developments in speech recognition technology, use cases and ethics with Deepgram CEO, Scott Stephenson.

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Alex Serdiuk, CEO, Respeecher with Kane Simms on VUX World
Speech-to-speech synthesis with Alex Serdiuk, CEO, Respeecher 1600 1200 Kane Simms

Speech-to-speech synthesis with Alex Serdiuk, CEO, Respeecher

Emmy-Award winning Respeecher join us to share the future of synthesised speech.

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Voxable's Lauren Golembiewski and Matt Buck on VUX World with Kane Simms
The past, present and future of conversation design with Voxable 1600 1200 Kane Simms

The past, present and future of conversation design with Voxable

Join Voxable’s Matt Buck and Lauren Golembiewski to dive deep into the past and future of conversation design.

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Alex Quinn Disruptel CEO on VUX World with Kane Simms
Voice assistants that can see and sell, with Alex Quinn, CEO, Disruptel 1600 1200 Kane Simms

Voice assistants that can see and sell, with Alex Quinn, CEO, Disruptel

We’re joined by CEO Alex Quinn to hear about the vision for Disruptel, the use cases it enables and the future of voice assistants that…

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shawn edmunds CRO Lumenvox on VUX World with Kane Simms
Transforming customer communication with Shawn Edmunds, CRO, Lumenvox 1600 1200 Kane Simms

Transforming customer communication with Shawn Edmunds, CRO, Lumenvox

Shawn Edmunds walks us through his perspectives on the NLP industry and how companies are applying it to transform communication.

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Bobby_Bryant_-_DOSS on VUX World
Digital assistants for real estate with Bobby Bryant, CEO, DOSS 1600 1200 Kane Simms

Digital assistants for real estate with Bobby Bryant, CEO, DOSS

DOSS is more than an assistant. It’s an entirely new, disruptive business model for real estate. We chat to CEO, Bobby Bryant, about all things…

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Anand Janefalkar CEO UJET on VUX World with Kane Simms
Contact centre automation trends with Anand Janefalkar, Founder & CEO at UJET 1600 1200 Kane Simms

Contact centre automation trends with Anand Janefalkar, Founder & CEO at UJET

CX automation trends and why Artificial Intelligence without Intelligent Automation is pointless.

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Philipp Heltewig, CEO, Cognigy, on VUX World with Kane Simms
Conversational AI at scale with Philipp Heltewig, CEO, Cognigy 1600 1200 Kane Simms

Conversational AI at scale with Philipp Heltewig, CEO, Cognigy

Key learnings for deploying enterprise conversational AI at scale from Gartner Magic Quadrant Leader, Cognigy.

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benoit alvarez of Qbox on VUX World with Kane Simms
Drastically improving chatbot performance with Benoit Alvarez, CTO, QBox 1600 1200 Kane Simms

Drastically improving chatbot performance with Benoit Alvarez, CTO, QBox

Most chatbots are pants. There’s one way to improve them tremendously, and this is it.

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surbhi rathore symbl ai and Kane simms vux world podcast
Exploring AI conversational intelligence with Surbhi Rathore, CEO, Symbl.ai 1600 1200 Kane Simms

Exploring AI conversational intelligence with Surbhi Rathore, CEO, Symbl.ai

Finding and using data that you didn’t even know existed to improve customer experience and business operations.

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scotty technologies Roland hallebeek and reiner burns on vux world with Kane Simms
Using AI to improve business processes with Scotty Technologies’ Roland Hallebeek and Reiner Bruns 1600 1200 Kane Simms

Using AI to improve business processes with Scotty Technologies’ Roland Hallebeek and Reiner Bruns

Process automation in recruitment, healthcare and retail using conversational AI.

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