The future trajectory of AI in customer experience, with Sham Aziz

Rebecca Christie
September 20, 2023
in Podcast

The future trajectory of AI in customer experience, with Sham Aziz https://vux.world/wp-content/uploads/sham-L.png 1600 1200 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/61a62614f405a15d4978524b5df65a86?s=96&d=blank&r=g September 20, 2023 October 27, 2023

Sham Aziz joins us on our VUX World podcast as he shares the future trajectory of AI in customer experience.

Sham Aziz, Selfridges, Head of Customer Service at Selfridges and long-time customer experience expert, joins me to share his perspectives on the current and future trajectory of AI for customer experience and enterprise automation.

AVAILABLE ON ALL PODCAST PLAYERS.

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In this episode

00:00 Introduction
02:50 Welcome Sham
06:55 Entry level jobs – skilled jobs
10:58 Customer centricity
12:50 The change over the past 20 years
23:41 The biggest challenge today, technology?
28:25 Aligning procurement
32:00 Observations in the market place
39:00 Imagination problems
41:30 Perceptions from a user perspective on generative AI
52:50 Outro

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The future trajectory of AI in customer experience, with Sham Aziz

AVAILABLE ON ALL PODCAST PLAYERS.

Apple Podcasts | Spotify | YouTube | Overcast | Google Podcasts

In this episode

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