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AI

The killer combo: How your AI assistant can save costs AND generate revenue

The killer combo: How your AI assistant can save costs AND generate revenue 1120 840 Ben McCulloch

There are a lot of digital assistants designed for customer support. That has value. If you’re taking tasks off your live agent’s plate, then you’re helping them focus on more…

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Conversations Squared #4 Dr Joan Palmiter Bajorek

Conversations Squared #4 Dr Joan Palmiter Bajorek 2380 2380 Ben McCulloch

Dr Joan Palmiter Bajorek is easily one of the best known people in conversational AI – for Women in Voice, for her public speaking, for her experience at the likes…

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Can conversational AI help in emergency situations? With Max Gladysh

Can conversational AI help in emergency situations? With Max Gladysh 1600 1200 Rebecca Christie

Max Gladysh joins us as he speaks about how conversational AI is able to help in emergency situations.

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The risks of Large Language Models (such as ChatGPT)

The risks of Large Language Models (such as ChatGPT) 1120 840 Ben McCulloch

In the various interactions I’ve had with ChatGPT, and the various posts and articles I’ve read by other people, I’ve had this recurring thought – talking to ChatGPT is like…

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Conversational AI at Expedia with Molly Dickinson

Conversational AI at Expedia with Molly Dickinson 1600 1200 Rebecca Christie

Molly Dickinson, Expedia, joins us to share enterprise conversation design best practice from her experience at Expedia and Home Depot.

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Digital humans for healthcare with Paulina Lewandowska, Roche

Digital humans for healthcare with Paulina Lewandowska, Roche 1600 1200 Rebecca Christie

Paulina Lewandowska, Roche, joins us to share her learnings on designing conversations for digital humans working in healthcare.

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Digital humans and innovation at Capita with James Brooks

Digital humans and innovation at Capita with James Brooks 1600 1200 Rebecca Christie

James Brooks, Innovation Principle, Capita, joins us as he shares his insights into Digital humans and how Capita is approaching conversational AI.

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The DITAT maturity model for conversational AI

The DITAT maturity model for conversational AI 960 540 Kane Simms

We’ve put together the DITAT maturity model for conversational AI to show the various stages of maturity conversational applications go through on the journey to AI transformation.

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Open AI vs Google: a headline you’d never have dreamed of

Open AI vs Google: a headline you’d never have dreamed of 1024 1024 Kane Simms

With the launch of ChatGPT, OpenAI hasn’t just managed to make a big splash in the AI community. It’s managed to break out of that community and hit almost every…

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15 ways conversation designers could use ChatGPT

15 ways conversation designers could use ChatGPT 1120 840 Ben McCulloch

People from all industries and professions have gotten a hold of ChatGPT and have begun to understand the potential power of NLP technologies. In the field of conversational AI, for…

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