It takes two to tango:
Zoom’s recipe for sky-rocketing customer satisfaction
Great customer experience relies on two critical components: well-designed customer interactions and high-performing staff.
In this exclusive webinar, the team at Zoom join us to share their perspectives, methodologies, tools and success stories in creating delightful customer and agent experiences.
In this webinar, we will cover:
- How to set the right CX targets in the age of AI.
- How to identify customer and agent-facing transformative use cases.
- What tools you’ll require to create next-century customer experiences.
- How Zoom’s customers are finding success and results they’ve achieved.
Presented by
About this webinar
You might think it’s strange for a company like Zoom to be entering the contact centre and AI market. If you think about it, though, it makes perfect sense.
Zoom has been dealing with conversations since its inception (Zoom’s inception, that is. Not the inception of conversations!). It’s actually a natural extension. It’s the same technology; voice processing, messaging and enterprise security; just repurposed into a contact centre platform. Then, you have decades of conversation processing that culminates in the Zoom Virtual Agents platform.
Why attend
This session is designed for those in contact centre leadership roles. We’ll dive into the Zoom toolkit for customer experience automation and discover how Zoom clients are finding success in AI and CX today.
When
April 4th
8am PT, 11am EST, 4pm BST, 5pm CET
Speakers
- James Adamczuk, CX Evangelist, EMEA, Zoom
- Laura Ball, Zoom Virtual Agent Lead, EMEA, Zoom
- Kane Simms, CEO and Founder, VUX World
