Why is Microsoft acquiring Nuance, really? The bigger picture
Microsoft will acquire Nuance Communications for $19.7billion, but there’s more to it than cool tech. There’s a much bigger game being played.
read moreMicrosoft will acquire Nuance Communications for $19.7billion, but there’s more to it than cool tech. There’s a much bigger game being played.
read moreThere’s too many average conversational AI implementations that are ill-designed and not greatly useful. Don’t fall into that trap. This short story is about a…
read moreCritical foundational knowledge on Natural Language Understanding (NLU) for anyone interested in learning about conversational AI or conversation design.
read moreHere’s why you’re thinking about conversational AI all wrong and why it’s more transformative than you think.
read moreSSML is great for tuning text-to-speech (TTS) systems, but it has some limitations.
read moreWith approximately 427m voice searches made on mobile per day, what does it mean for your business? And what can you do to capitalise on…
read moreGoogle Contact Centre AI (CCAI) services are becoming bundled into almost every contact centre you can find. Here’s why that’s a super-smart move from Google.
read moreHere’s why ‘containment rate’ isn’t the right way to measure the success of your chat bot or IVR bot and the 3 things you should…
read moreAnswering one of the questions we get asked repeatably: how to measure the usability of conversational user interfaces, like chat bots and voice bots, and…
read moreIf you’re considering using voice assistants like Alexa and Google Assistant for marketing, here’s a few things to watch out for.
read moreIs being first to adopt conversational AI worth it? Or should you wait? https://www.youtube.com/watch?v=IEkW2rAkUdo The people that go first tend to make mistakes that the…
read moreOne of the differences between conversational AI and, say, your website or most other channels that don’t rely on natural language is that…
read moreWe work with brands like yours big and small to create meaningful voice UX content and skills. Get in touch using the contact form to start a journey with us.