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AI: beyond cost saving 1640 924 Kane Simms

AI: beyond cost saving

Why do businesses invest in AI? Most people would say it’s to save cost. Cynics would say it’s to replace all humans with machines (which…

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Thoughts on Google’s LaMDA 2 2560 1437 Kane Simms

Thoughts on Google’s LaMDA 2

At Google I/O, LaMDA 2 was announced. Google’s second iteration of its large language model, LaMDA.

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Challenges we currently face in conversation design 1640 924 Brian Smith

Challenges we currently face in conversation design

Brian Smith, Sr Product Manager, Intuit, shares his research into the top challenges faced by conversational AI teams in 2022.

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the next generation of synthetic human voices
The next generation of synthetic human-like voices 1920 1080 Ben McCulloch

The next generation of synthetic human-like voices

Why have film-makers been slow to adopt synthetic voice? They could generate voices quickly and more cheaply. They could pick and choose from a huge…

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Conversation design: towards a single source of truth 800 550 Ben McCulloch

Conversation design: towards a single source of truth

It’s funny how we’d always taken conversations for granted until we had to design them. What was once so natural for us – two or…

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Best Practices In Conversation Design
Best Practices For Conversation Design 2240 1260 Kritika Yadav

Best Practices For Conversation Design

Giving life to your bot is not an easy task. Being in the Conversation Design space for almost 5 years now, I’ve come across numerous…

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Call centre authentication with Matt Smallman, Founder, SymNex Consulting
Here’s something you’ll need soon enough 1747 1241 Kane Simms

Here’s something you’ll need soon enough

Most companies aren’t mature in their AI operations to have graduated to automated use cases that are fully transactional.

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Lego bricks representing modular technology components
Voice AI Lego: the importance of modularity 1024 768 Ben McCulloch

Voice AI Lego: the importance of modularity

Why a modular approach to voice AI technology selection gives you ultimate flexibility, according to Shawn Edmunds, CRO, Lumenvox.

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Disruptel voice assistant that can see
Voice with X-Ray vision? 730 464 Ben McCulloch

Voice with X-Ray vision?

Learn how Disruptel is disrupting TV content consumption with voice assistant capabilities that can see what you’re watching.

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GOOGLE announce CCAAS solution with Ujet
Google announces CCaaS solution 1920 1080 Kane Simms

Google announces CCaaS solution

Google has announced its very own contact centre as a service in partnership with ujet.

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Amazon Lex Automated Chatbot Builder VUX World
Has Amazon just cracked conversation design once and for all? 1600 1200 Kane Simms

Has Amazon just cracked conversation design once and for all?

Has Amazon’s latest Lex feature: Automated Chatbot Builder, just solved conversation design for everyone?

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The AI privacy barrier: will Sonos be the first to hurdle it? 1600 1200 Kane Simms

The AI privacy barrier: will Sonos be the first to hurdle it?

A code leak confirms Sonos voice assistant is coming. Will this be the first voice assistant with true privacy at the heart?

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