How loveholidays used AI to turn frowns upside down
The travel industry is not known for treating its customers particularly well. You only have to check the news to see examples of stranded holidaymakers.…
read moreThe travel industry is not known for treating its customers particularly well. You only have to check the news to see examples of stranded holidaymakers.…
read moreLearn how Decathlon transitioned from a traditional contact centre to automating 50% of all customer contacts while increasing agent productivity and customer satisfaction.
read moreA hot topic among conversation designers and others is how to capture the scope and behavior of LLMs.
read moreDiscover what conversation designers should consider when working on their assistant’s persona.
read moreSo what happens after your assistant goes live is continual tuning and improvements. Forever. This is not ‘set and forget’.
read moreWhen designing or developing a conversational assistant, like a chatbot or a voice assistant, there are three fundamental things the AI assistant should be able…
read moreSome myths linger in the public consciousness for too long. Some lingering myths in conversational AI deserve re-evaluation.
read moreThe advent of AI has all industries pondering the transformative potential. And retail is no exception. As digitalization is rapidly reshaping the retail landscape, we…
read moreWhen creating AI voice assistants and chatbots, we are witnessing a similar phase of uncertainty and exploration as we did with the web in the…
read moreVUX World hosted a panel on ethics during the European Chatbot Summit in Edinburgh 2023. Kane Simms hosted the guest speakers Oksana Dambrauskaite, E-commerce Operations…
read moreWhat does your voice reveal about you? Probably more than you realise – it’s possible to detect clues about your health, background and emotions while…
read moreIt’s easy to approach every new problem in conversational AI as if you’re the first person who ever faced it. But the truth is that…
read moreHow does a bank deploy an assistant like Capital One’s ENO or Bank of America’s Erica without investing countless dollars and hours in the project?
read moreWhen does a company in a ‘dinosaur’ industry like pharmaceuticals embrace change?
read moreSo, it’s that time of year again. Gartner has released its Magic Quadrant for Enterprise Conversational AI Platforms 2023, and it makes for interesting reading.…
read moreWe recently spoke to Raj Koneru and Prasanna Arikala of Kore AI on the VUX World podcast, discussing Large Language Models (LLMs) and the forecasted…
read moreIn recent months we’ve seen rather a lot of layoffs. It feels like every few days there’s another LinkedIn post from someone in our network…
read moreThere are a lot of digital assistants designed for customer support. That has value. If you’re taking tasks off your live agent’s plate, then you’re…
read moreIn the various interactions I’ve had with ChatGPT, and the various posts and articles I’ve read by other people, I’ve had this recurring thought –…
read moreWhen you start working on expanding your enterprise conversational automation initiative, you’ll be faced with a dilemma.
read moreDuring my chat with Jason F. Gilbert, he expressed frustration at how hard it is to orchestrate robotic movements with voice, sound effects, lights and…
read moreRight. Bullsh*t Man is back. Because this is starting to p*ss me off.
read moreWe’ve put together the DITAT maturity model for conversational AI to show the various stages of maturity conversational applications go through on the journey to…
read moreWith the launch of ChatGPT, OpenAI hasn’t just managed to make a big splash in the AI community. It’s managed to break out of that…
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