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4 considerations for multi-assistant orchestration
Master assistant or multi-assistant orchestration? 4 considerations 1600 1200 Kane Simms

Master assistant or multi-assistant orchestration? 4 considerations

When you start working on expanding your enterprise conversational automation initiative, you’ll be faced with a dilemma.

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Why we need a no-code multimodal orchestration tool 1120 840 Ben McCulloch

Why we need a no-code multimodal orchestration tool

During my chat with Jason F. Gilbert, he expressed frustration at how hard it is to orchestrate robotic movements with voice, sound effects, lights and…

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Bullshit man - Open AI GPT3 vs ChatGPT
Stop getting ChatGPT and GPT3 confused! 1280 720 Kane Simms

Stop getting ChatGPT and GPT3 confused!

Right. Bullsh*t Man is back. Because this is starting to p*ss me off.

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DITAT Maturity Model showing the 5 stages of maturity: Deflecting, Interpreting, Transacting, Assisting and Transforming
The DITAT maturity model for conversational AI 960 540 Kane Simms

The DITAT maturity model for conversational AI

We’ve put together the DITAT maturity model for conversational AI to show the various stages of maturity conversational applications go through on the journey to…

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a boxing match between Google and OpenAI at maddison square garden
Open AI vs Google: a headline you’d never have dreamed of 1024 1024 Kane Simms

Open AI vs Google: a headline you’d never have dreamed of

With the launch of ChatGPT, OpenAI hasn’t just managed to make a big splash in the AI community. It’s managed to break out of that…

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15 ways conversation designers could use ChatGPT 1120 840 Ben McCulloch

15 ways conversation designers could use ChatGPT

People from all industries and professions have gotten a hold of ChatGPT and have begun to understand the potential power of NLP technologies. In the…

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Achieving better customer service during seasonal spikes
How to achieve better customer service during seasonal spikes 1120 840 Ben McCulloch

How to achieve better customer service during seasonal spikes

We’ve written about novel uses of personas, how AI improves a human’s work, and how holistic AI is the future of customer service. There’s countless…

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Nova KBM’s AI assistant is more successful than anyone dreamed 1120 840 Ben McCulloch

Nova KBM’s AI assistant is more successful than anyone dreamed

Here’s how Nova KBM, a market-leading Slovenian bank, automated its customer engagement, and the results it saw. 

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"A robot and a human discussing the future of humanity in a futuristic city landscape". DALL-E 2
ChatGPT: the good, the bad and the future 1024 1024 Kane Simms

ChatGPT: the good, the bad and the future

It’s been a week since the launch of ChatGPT, Open AI’s latest large language model (LLM), which has taken the AI industry by storm. Many…

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Top 10 conversational AI trends for 2023 1120 840 Ben McCulloch

Top 10 conversational AI trends for 2023

Vonage hosted the ‘What’s Next for Conversational AI’ panel during VUX @ VOICE22, a full day of VUX World programming at VOICE22 in Arlington, VA.

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5 steps to selecting the perfect partner for conversational automation 1120 840 Ben McCulloch

5 steps to selecting the perfect partner for conversational automation

Recently, we wrote about Florida Blue’s multi-channel assistant. A Visual IVR system with a voice assistant that helps the health insurance company’s customers apply for…

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Is our love for the web holding us back? 1120 840 Ben McCulloch

Is our love for the web holding us back?

Many of the brands Kane interviews on VUX World are taking careful 1st steps into conversational AI. They already have a website, they have a…

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Why you should take data privacy more seriously 1120 840 Ben McCulloch

Why you should take data privacy more seriously

Sometimes I tell people I work in conversational AI and they say “I don’t have an Alexa or Google Assistant because I don’t want tech…

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Why should you measure bots like humans? 1120 840 Ben McCulloch

Why should you measure bots like humans?

You’ll get a variety of answers if you ask anyone with a call centre bot how they measure its success. They might measure containment rates…

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Holistic AI services: the future of CX? 925 615 Ben McCulloch

Holistic AI services: the future of CX?

We have best practices when implementing Conversational AI – find the repetitive tasks you do every day that don’t require analytical thought to solve, and…

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Why context is truth in conversational AI 1120 840 Ben McCulloch

Why context is truth in conversational AI

If you want to understand how machines pick apart the things we say to pull relevant data from it then you simply must listen to…

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Why you need Botium before you make your bot 1120 840 Ben McCulloch

Why you need Botium before you make your bot

Frequently, once brands decide they need a bot they’ll pick the platform straight away. That’s before they’ve even considered the use case. Generally speaking, their…

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You must see Amelia’s 7 Design Principles 1120 840 Ben McCulloch

You must see Amelia’s 7 Design Principles

How do you ensure you’re on the right track in conversational AI? How do you ensure you’re not wasting time and resources on something that…

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Automating insurance claims with conversational AI 1120 840 Ben McCulloch

Automating insurance claims with conversational AI

What do you do when your kitchen sink springs a leak? If you’re covered by Homeserve’s insurance you’d call them up and ask for a…

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Kane Simms speaking
How to find success with voice automation 1920 1080 Kane Simms

How to find success with voice automation

Here’s a high level overview of the kind of value you can find with voice assistants for CX automation, and how to set yourself up…

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Here’s a vision of the future you must read 1120 840 Ben McCulloch

Here’s a vision of the future you must read

We’ve seen many attention-grabbing headlines about how AI is going to steal our jobs.  It hasn’t happened yet though, has it? It’s important to remember…

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Check out Florida Blue’s multimodal marvel! 1120 840 Ben McCulloch

Check out Florida Blue’s multimodal marvel!

Where’s the best place to start your automation journey? Look for an issue you deal with every day that doesn’t require analytical thought to solve.

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HSBC Chatbots and Conversational Ai
HSBC knows the measure of a great digital assistant 1120 840 Ben McCulloch

HSBC knows the measure of a great digital assistant

There’s a good chance you’ve heard of HSBC as it’s Europe’s largest bank with nearly $3 trillion in assets.

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Why should you consider conversation’s unwritten rules? 1120 840 Ben McCulloch

Why should you consider conversation’s unwritten rules?

Human conversations don’t follow a map. Even if you try to plan your chat, things often go off-topic quickly. It doesn’t matter much. No matter…

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