fbpx
The ultimate guide to agent assist for call centres
The ultimate guide to agent assist for call centres 1120 840 Ben McCulloch

The ultimate guide to agent assist for call centres

Here’s your ultimate guide to agent assist: why it’s needed, what it is and how to implement it to help your call centre agents and…

read more
AI: beyond cost saving 1640 924 Kane Simms

AI: beyond cost saving

Why do businesses invest in AI? Most people would say it’s to save cost. Cynics would say it’s to replace all humans with machines (which…

read more
Thoughts on Google’s LaMDA 2 2560 1437 Kane Simms

Thoughts on Google’s LaMDA 2

At Google I/O, LaMDA 2 was announced. Google’s second iteration of its large language model, LaMDA.

read more
Challenges we currently face in conversation design 1640 924 Brian Smith

Challenges we currently face in conversation design

Brian Smith, Sr Product Manager, Intuit, shares his research into the top challenges faced by conversational AI teams in 2022.

read more
the next generation of synthetic human voices
The next generation of synthetic human-like voices 1920 1080 Ben McCulloch

The next generation of synthetic human-like voices

Why have film-makers been slow to adopt synthetic voice? They could generate voices quickly and more cheaply. They could pick and choose from a huge…

read more
Conversation design: towards a single source of truth 800 550 Ben McCulloch

Conversation design: towards a single source of truth

It’s funny how we’d always taken conversations for granted until we had to design them. What was once so natural for us – two or…

read more
Best Practices In Conversation Design
Best Practices For Conversation Design 2240 1260 Kritika Yadav

Best Practices For Conversation Design

Giving life to your bot is not an easy task. Being in the Conversation Design space for almost 5 years now, I’ve come across numerous…

read more
Call centre authentication with Matt Smallman, Founder, SymNex Consulting
Here’s something you’ll need soon enough 1747 1241 Kane Simms

Here’s something you’ll need soon enough

Most companies aren’t mature in their AI operations to have graduated to automated use cases that are fully transactional.

read more
Lego bricks representing modular technology components
Voice AI Lego: the importance of modularity 1024 768 Ben McCulloch

Voice AI Lego: the importance of modularity

Why a modular approach to voice AI technology selection gives you ultimate flexibility, according to Shawn Edmunds, CRO, Lumenvox.

read more
Disruptel voice assistant that can see
Voice with X-Ray vision? 730 464 Ben McCulloch

Voice with X-Ray vision?

Learn how Disruptel is disrupting TV content consumption with voice assistant capabilities that can see what you’re watching.

read more
GOOGLE announce CCAAS solution with Ujet
Google announces CCaaS solution 1920 1080 Kane Simms

Google announces CCaaS solution

Google has announced its very own contact centre as a service in partnership with ujet.

read more
Amazon Lex Automated Chatbot Builder VUX World
Has Amazon just cracked conversation design once and for all? 1600 1200 Kane Simms

Has Amazon just cracked conversation design once and for all?

Has Amazon’s latest Lex feature: Automated Chatbot Builder, just solved conversation design for everyone?

read more
The AI privacy barrier: will Sonos be the first to hurdle it? 1600 1200 Kane Simms

The AI privacy barrier: will Sonos be the first to hurdle it?

A code leak confirms Sonos voice assistant is coming. Will this be the first voice assistant with true privacy at the heart?

read more
vCommerce with Charlie Cadbury website hero
Will Say It Now crack the Amazon Alexa discoverability code? 1800 1200 Kane Simms

Will Say It Now crack the Amazon Alexa discoverability code?

Say It Now has acquired North American voice tech startup, GetStarted, in an effort to finally bring voice-first success to brands.

read more
Microsoft release Dynamics 365 contact centre with AI at its core VUX World
Microsoft release Dynamics 365 contact centre with AI at its core 1600 1200 Kane Simms

Microsoft release Dynamics 365 contact centre with AI at its core

Microsoft announce ‘voice channel’ general availability for Microsoft Dynamics 365 Customer Service.

read more
walmart to acquire botmock vux world
Walmart to acquire conversation design tooling company, Botmock 1600 1200 Kane Simms

Walmart to acquire conversation design tooling company, Botmock

Walmart has agreed to acquire conversation design platform, Botmock, for an undisclosed sum to help scale its conversational AI efforts.

read more
wells fargo announce digital assistant fargo
Wells Fargo announce digital assistant ‘Fargo’, and why it hurts to follow Erica and Eno 1600 1200 Kane Simms

Wells Fargo announce digital assistant ‘Fargo’, and why it hurts to follow Erica and Eno

Wells Fargo announced that it would be releasing a digital assistant, named ‘Fargo’ as part of its revamped app in 2022.

read more
Digital radio and audio review
Why the UK Gov latest smart speaker recommendations are dangerous 1600 1200 Kane Simms

Why the UK Gov latest smart speaker recommendations are dangerous

The UK Government-commissioned Digital Radio and Audio Review has proposed new regulation that would force smart speaker manufacturers and voice assistant providers to guarantee free…

read more
Google announces general availability of Contact Centre AI Insights
Google announces general availability of CCAI Insights 1600 1200 Kane Simms

Google announces general availability of CCAI Insights

Google has just made understanding your customers at scale a whole lot more accessible for all businesses with CCAI Insights.

read more
Voxable Digital Assistant
Voxable Design Assistant streamlines conversation design with help from GPT-3 800 600 Kane Simms

Voxable Design Assistant streamlines conversation design with help from GPT-3

Conversation design tooling company, Voxable, has released the world’s first digital assistant specifically to help conversation designers.

read more
artificial solutions raises £21 million
Artificial Solutions bags over £20m to grow artificial intelligence platform, Teneo 1600 1200 Kane Simms

Artificial Solutions bags over £20m to grow artificial intelligence platform, Teneo

Artificial Solutions has raised over SEK 250 million (Swedish Krona) to fuel growth of its artificial intelligence SaaS platform, Teneo.

read more
The ultimate convergence of conversational AI technologies
The ultimate convergence of conversational AI markets and technologies 1600 1200 Kane Simms

The ultimate convergence of conversational AI markets and technologies

Divergence within the conversational AI market is necessary. It creates differentiation. Here’s a look at how that’s happening, where it’ll converge in future and why…

read more
Kore AI raises 70m and starts to speak your language
Kore AI raises $70m and shows maturity in its positioning 1280 718 Kane Simms

Kore AI raises $70m and shows maturity in its positioning

Florida-based conversational AI platform, Kore.ai has raised $70m and aims to position itself as the ‘undisputed leader’ in customer experience optimisation.

read more
Talking hoover or game changer - amazon astro
Amazon Astro: talking vacuum cleaner? Or game changer? 976 549 Kane Simms

Amazon Astro: talking vacuum cleaner? Or game changer?

Is Amazon’s latest device, Astro, the world’s first widely available house robot, just a talking Hoover? Or is there more to it?

read more

Looking for something?

Learn how VUX World can help you succeed

Become a client

SUBSCRIBE

The latest in AI-powered customer experience.

Make better strategic decisions with the help of our weekly newsletter.

    Enter your
    text here