Articles • VUX World

Lego bricks representing modular technology components

Voice AI Lego: the importance of modularity https://vux.world/wp-content/uploads/image.jpeg 1024 768 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g March 25, 2022 March 25, 2022

March 25, 2022

Voice AI Lego: the importance of modularity

Why a modular approach to voice AI technology selection gives you ultimate flexibility, according to Shawn Edmunds, CRO, Lumenvox.

Voice with X-Ray vision? https://vux.world/wp-content/uploads/Screen-Shot-2021-03-01-at-3_35_30-PM.jpg 730 464 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g March 24, 2022 March 24, 2022

March 24, 2022

Voice with X-Ray vision?

Learn how Disruptel is disrupting TV content consumption with voice assistant capabilities that can see what you’re watching.

GOOGLE announce CCAAS solution with Ujet

Google announces CCaaS solution https://vux.world/wp-content/uploads/GOOGLE-CCAAS-thumbnail.jpg 1920 1080 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g March 22, 2022 March 22, 2022

March 22, 2022

Google announces CCaaS solution

Google has announced its very own contact centre as a service in partnership with ujet.

Has Amazon just cracked conversation design once and for all? https://vux.world/wp-content/uploads/Amazon-Lex-Automated-Chatbot-Builder-VUX-World.png 1600 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g December 7, 2021 December 7, 2021

December 7, 2021

Has Amazon just cracked conversation design once and for all?

Has Amazon’s latest Lex feature: Automated Chatbot Builder, just solved conversation design for everyone?

The AI privacy barrier: will Sonos be the first to hurdle it? https://vux.world/wp-content/uploads/Sonos.png 1600 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g November 25, 2021 November 25, 2021

November 25, 2021

The AI privacy barrier: will Sonos be the first to hurdle it?

A code leak confirms Sonos voice assistant is coming. Will this be the first voice assistant with true privacy at the heart?

vCommerce with Charlie Cadbury website hero

Will Say It Now crack the Amazon Alexa discoverability code? https://vux.world/wp-content/uploads/2018/08/vCommerce-with-Charlie-Cadbury-website-hero.jpg 1800 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g November 23, 2021 November 23, 2021

November 23, 2021

Will Say It Now crack the Amazon Alexa discoverability code?

Say It Now has acquired North American voice tech startup, GetStarted, in an effort to finally bring voice-first success to brands.

Microsoft release Dynamics 365 contact centre with AI at its core VUX World

Microsoft release Dynamics 365 contact centre with AI at its core https://vux.world/wp-content/uploads/Microsoft-release-Dynamics-365-contact-centre-with-AI-at-its-core.jpg 1600 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g November 3, 2021 November 3, 2021

November 3, 2021

Microsoft release Dynamics 365 contact centre with AI at its core

Microsoft announce ‘voice channel’ general availability for Microsoft Dynamics 365 Customer Service.

Walmart to acquire conversation design tooling company, Botmock https://vux.world/wp-content/uploads/walmart-to-acquire-botmock-vux-world.jpg 1600 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g November 2, 2021 November 2, 2021

November 2, 2021

Walmart to acquire conversation design tooling company, Botmock

Walmart has agreed to acquire conversation design platform, Botmock, for an undisclosed sum to help scale its conversational AI efforts.

Wells Fargo announce digital assistant ‘Fargo’, and why it hurts to follow Erica and Eno https://vux.world/wp-content/uploads/wells-fargo-digital-assistant-fargo.png 1600 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g October 26, 2021 October 26, 2021

October 26, 2021

Wells Fargo announce digital assistant ‘Fargo’, and why it hurts to follow Erica and Eno

Wells Fargo announced that it would be releasing a digital assistant, named ‘Fargo’ as part of its revamped app in 2022.

Why the UK Gov latest smart speaker recommendations are dangerous https://vux.world/wp-content/uploads/Digital-radio-and-audio-review.png 1600 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g October 21, 2021 October 27, 2021

October 21, 2021

Why the UK Gov latest smart speaker recommendations are dangerous

The UK Government-commissioned Digital Radio and Audio Review has proposed new regulation that would force smart speaker manufacturers and voice assistant providers to guarantee free…

Google announces general availability of Contact Centre AI Insights

Google announces general availability of CCAI Insights https://vux.world/wp-content/uploads/CCAI-INSIGHTS.png 1600 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g October 14, 2021 October 14, 2021

October 14, 2021

Google announces general availability of CCAI Insights

Google has just made understanding your customers at scale a whole lot more accessible for all businesses with CCAI Insights.

Voxable Design Assistant streamlines conversation design with help from GPT-3 https://vux.world/wp-content/uploads/Voxable-Digital-Assistant.png 800 600 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g October 14, 2021 October 14, 2021

October 14, 2021

Voxable Design Assistant streamlines conversation design with help from GPT-3

Conversation design tooling company, Voxable, has released the world’s first digital assistant specifically to help conversation designers.

Artificial Solutions bags over £20m to grow artificial intelligence platform, Teneo https://vux.world/wp-content/uploads/artificial-solutions-raises-21-million.png 1600 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g October 9, 2021 October 11, 2021

October 9, 2021

Artificial Solutions bags over £20m to grow artificial intelligence platform, Teneo

Artificial Solutions has raised over SEK 250 million (Swedish Krona) to fuel growth of its artificial intelligence SaaS platform, Teneo.

The ultimate convergence of conversational AI technologies

The ultimate convergence of conversational AI markets and technologies https://vux.world/wp-content/uploads/CONVERGENCE-of-conversational-Ai-technologies.png 1600 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g October 8, 2021 October 8, 2021

October 8, 2021

The ultimate convergence of conversational AI markets and technologies

Divergence within the conversational AI market is necessary. It creates differentiation. Here’s a look at how that’s happening, where it’ll converge in future and why…

Kore AI raises 70m and starts to speak your language

Kore AI raises $70m and shows maturity in its positioning https://vux.world/wp-content/uploads/Kore-AI-raises-70m.png 1280 718 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g October 6, 2021 October 8, 2021

October 6, 2021

Kore AI raises $70m and shows maturity in its positioning

Florida-based conversational AI platform, Kore.ai has raised $70m and aims to position itself as the ‘undisputed leader’ in customer experience optimisation.

Amazon Astro: talking vacuum cleaner? Or game changer? https://vux.world/wp-content/uploads/Talking-hoover-or-game-changer-amazon-astro.jpg 976 549 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g September 30, 2021 October 8, 2021

September 30, 2021

Amazon Astro: talking vacuum cleaner? Or game changer?

Is Amazon’s latest device, Astro, the world’s first widely available house robot, just a talking Hoover? Or is there more to it?

Google’s Assistant strategy and what it means for your brand https://vux.world/wp-content/uploads/Google-Assistants-strategy.png 1800 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g July 7, 2021 October 8, 2021

July 7, 2021

Google’s Assistant strategy and what it means for your brand

Google’s recent integration of Google Assistant with Technicolor set-top-boxes further shows that Google’s strategy for Assistant is more than timers, alarms and web searches. You…

Why is Microsoft acquiring Nuance, really? The bigger picture https://vux.world/wp-content/uploads/microsoft-acquires-nuance.jpg 1800 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g April 16, 2021 October 8, 2021

April 16, 2021

Why is Microsoft acquiring Nuance, really? The bigger picture

Microsoft will acquire Nuance Communications for $19.7billion, but there’s more to it than cool tech. There’s a much bigger game being played.

Step up your chatbot and voice assistant game https://vux.world/wp-content/uploads/2020/05/V.png 1800 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g March 31, 2021 October 8, 2021

March 31, 2021

Step up your chatbot and voice assistant game

There’s too many average conversational AI implementations that are ill-designed and not greatly useful. Don’t fall into that trap. This short story is about a…

What is Natural Language Understanding (NLU)? A beginner’s guide https://vux.world/wp-content/uploads/What-is-NLU-website-hero-image.png 1800 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g March 31, 2021 April 28, 2021

March 31, 2021

What is Natural Language Understanding (NLU)? A beginner’s guide

Critical foundational knowledge on Natural Language Understanding (NLU) for anyone interested in learning about conversational AI or conversation design.

You’re thinking about conversational AI all wrong https://vux.world/wp-content/uploads/Youre-thinking-about-conversational-AI-all-wrong.jpg 1800 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g March 24, 2021 October 8, 2021

March 24, 2021

You’re thinking about conversational AI all wrong

Here’s why you’re thinking about conversational AI all wrong and why it’s more transformative than you think.

What is SSML (Speech Synthesis Markup Language)? A beginner’s guide https://vux.world/wp-content/uploads/SSML-website-hero.jpg 1800 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g March 23, 2021 October 13, 2021

March 23, 2021

What is SSML (Speech Synthesis Markup Language)? A beginner’s guide

An introductory guide to SSML (Speech Synthesis Markup Language), what it is and how you can use it in speech and voice applications.

427m voice searches are done on mobile per day

With 427 million daily voice searches on mobile, what can you do about it? https://vux.world/wp-content/uploads/427m-voice-searches-on-mobile-website-hero.jpg 1800 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g March 4, 2021 October 8, 2021

March 4, 2021

With 427 million daily voice searches on mobile, what can you do about it?

With approximately 427m voice searches made on mobile per day, what does it mean for your business? And what can you do to capitalise on…

Google CCAI Contact Centre AI partnerships and why that's so smart

Why Google CCAI (Contact Centre AI) partnerships with contact centres is REALLY smart https://vux.world/wp-content/uploads/Google-CCAI-Contact-Centre-AI-partnerships-website-hero.jpg 1800 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g February 26, 2021 October 8, 2021

February 26, 2021

Why Google CCAI (Contact Centre AI) partnerships with contact centres is REALLY smart

Google Contact Centre AI (CCAI) services are becoming bundled into almost every contact centre you can find. Here’s why that’s a super-smart move from Google.

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Voice AI Lego: the importance of modularity

Voice with X-Ray vision?

Has Amazon just cracked conversation design once and for all?

The AI privacy barrier: will Sonos be the first to hurdle it?

Will Say It Now crack the Amazon Alexa discoverability code?

Walmart to acquire conversation design tooling company, Botmock

Wells Fargo announce digital assistant ‘Fargo’, and why it hurts to follow Erica and Eno

Why the UK Gov latest smart speaker recommendations are dangerous

Google announces general availability of CCAI Insights

Voxable Design Assistant streamlines conversation design with help from GPT-3

Artificial Solutions bags over £20m to grow artificial intelligence platform, Teneo

The ultimate convergence of conversational AI markets and technologies

Kore AI raises $70m and shows maturity in its positioning

Amazon Astro: talking vacuum cleaner? Or game changer?

Google’s Assistant strategy and what it means for your brand

Why is Microsoft acquiring Nuance, really? The bigger picture

Step up your chatbot and voice assistant game

What is Natural Language Understanding (NLU)? A beginner’s guide

You’re thinking about conversational AI all wrong

What is SSML (Speech Synthesis Markup Language)? A beginner’s guide

With 427 million daily voice searches on mobile, what can you do about it?

Why Google CCAI (Contact Centre AI) partnerships with contact centres is REALLY smart

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