Open AI vs Google: a headline you’d never have dreamed of
With the launch of ChatGPT, OpenAI hasn’t just managed to make a big splash in the AI community. It’s managed to break out of that…
read moreWith the launch of ChatGPT, OpenAI hasn’t just managed to make a big splash in the AI community. It’s managed to break out of that…
read morePeople from all industries and professions have gotten a hold of ChatGPT and have begun to understand the potential power of NLP technologies. In the…
read moreWe’ve written about novel uses of personas, how AI improves a human’s work, and how holistic AI is the future of customer service. There’s countless…
read moreHere’s how Nova KBM, a market-leading Slovenian bank, automated its customer engagement, and the results it saw.
read moreIt’s been a week since the launch of ChatGPT, Open AI’s latest large language model (LLM), which has taken the AI industry by storm. Many…
read moreVonage hosted the ‘What’s Next for Conversational AI’ panel during VUX @ VOICE22, a full day of VUX World programming at VOICE22 in Arlington, VA.
read moreRecently, we wrote about Florida Blue’s multi-channel assistant. A Visual IVR system with a voice assistant that helps the health insurance company’s customers apply for…
read moreMany of the brands Kane interviews on VUX World are taking careful 1st steps into conversational AI. They already have a website, they have a…
read moreSometimes I tell people I work in conversational AI and they say “I don’t have an Alexa or Google Assistant because I don’t want tech…
read moreYou’ll get a variety of answers if you ask anyone with a call centre bot how they measure its success. They might measure containment rates…
read moreWe have best practices when implementing Conversational AI – find the repetitive tasks you do every day that don’t require analytical thought to solve, and…
read moreIf you want to understand how machines pick apart the things we say to pull relevant data from it then you simply must listen to…
read moreFrequently, once brands decide they need a bot they’ll pick the platform straight away. That’s before they’ve even considered the use case. Generally speaking, their…
read moreHow do you ensure you’re on the right track in conversational AI? How do you ensure you’re not wasting time and resources on something that…
read moreWhat do you do when your kitchen sink springs a leak? If you’re covered by Homeserve’s insurance you’d call them up and ask for a…
read moreHere’s a high level overview of the kind of value you can find with voice assistants for CX automation, and how to set yourself up…
read moreWe’ve seen many attention-grabbing headlines about how AI is going to steal our jobs. It hasn’t happened yet though, has it? It’s important to remember…
read moreWhere’s the best place to start your automation journey? Look for an issue you deal with every day that doesn’t require analytical thought to solve.
read moreThere’s a good chance you’ve heard of HSBC as it’s Europe’s largest bank with nearly $3 trillion in assets.
read moreHuman conversations don’t follow a map. Even if you try to plan your chat, things often go off-topic quickly. It doesn’t matter much. No matter…
read moreHere are the top 20 AI adoption challenges from over 50 organisations that took part in a series of workshops I ran with Cognigy.
read moreHow do you take a quintessential British brand, steeped in tradition and history, with a legion of customers (quite a few who are in the…
read moreSound production is complex but Aflorithmic helps people create automated soundtracks as easily as building a website.<!–more–> Sound designers and music composers make thousands of…
read moreDigital assistants need to be properly implemented in order to achieve their goals, and until now contact centres struggled with this for a number of…
read moreMake better strategic decisions with the help of our weekly newsletter.