Bahadir Yilmaz, Chief Analytics Officer at ING, on using agentic AI to cut mortgage processing time, and the path to the instant mortgage.
read moreDiscover how Vodafone’s AI assistant TOBi became Super TOBi, and why seamless handover matters more than AI alone in customer resolution.
read moreAI is everywhere in customer experience, but few see real results. Simplyhealth and EdgeTier share what actually works when putting AI into production.
read moreWhat does it take to run AI-first customer service at a national scale? RVU’s Anna Fedorchuk on hitting up to 70% resolution across Confused.com and Uswitch.
read moreJapan has some of the highest customer service expectations in the world. Daniel Orenes Ferrández of Uber explains how that shapes conversational AI design, from apology tone to sentiment analysis.
read moreWe discuss why banks need a trust layer for AI agents, and what headless banking means for the future of finance.
read moreWe dig into what’s changed in voice AI technology, why phone volumes continue to rise and how large language models are reshaping what’s possible on the voice channel.
read moreIn this episode, we explore fine-tuned LLMs, enterprise voice AI and the future of conversational customer experience. Discover how PolyAI powers millions of customer interactions for global enterprises.
read moreExplore how Uniphore is evolving from conversational AI into a horizontal enterprise AI platform. In this episode, we discuss agentic AI, use case selection, human-in-the-loop systems, data readiness and the future of autonomous business workflows.
read moreEnterprise AI tools can spin up a prototype in an hour. Getting that prototype to production with the accuracy, security, and scale still takes months for most companies.
read moreMost teams are still asking where to use AI. The better question is where not to.
read moreWe hit the floor at the European Chatbot and Conversational AI Summit in Edinburgh with a mic and a simple rule: answer a question, then leave one for the next person.
read moreMost contact centres generate thousands of conversations a day, yet most of that data goes unanalysed. In this episode, we discuss how conversational intelligence can turn that data into actionable signals across every interaction.
read moreDiscover how leading teams are testing AI agents in a world of non-deterministic systems, covering trust, cost and scale.
read moreIn this episode, we discuss how to shift from traditional NLU chatbots to generative AI conversational agents.
read moreWhat happens when AI stops being treated like a tool and starts being hired like an employee?
read moreWe explore how conversational AI has evolved from scripted IVR and NLU systems to large language models and agentic experiences.
read moreHBX Group sits in the middle of one of the most complex customer service chains in travel. A single issue can span a traveller, a travel agent, a global booking platform and a hotel on the other side of the world.
read moreFrom IVRs to multimodal AI experiences, the hardest problems are rarely technical. Anne Cantera breaks down what it takes to design conversational AI that customers trust and use.
read moreCars are becoming one of the most competitive frontiers in AI, and most people don’t realise how complex it really is.
read moreCars are becoming one of the most competitive frontiers in AI, and most people don’t realise how complex it really is.
read moreWhat does it really take to build AI that can resolve customer support at scale reliably, safely, and with measurable business impact?
read moreLearn why AI might be the biggest shift in technology since the internet.
read moreEveryone’s slapping ‘agentic’ on their AI products, but what does that even mean?
read moreMake better strategic decisions and design better systems with the help of our weekly newsletter.
[contact-form-7 id=”9001″]
