Articles • VUX World

You must see Amelia’s 7 Design Principles https://vux.world/wp-content/uploads/10.png 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g November 9, 2022 November 2, 2022

November 9, 2022

You must see Amelia’s 7 Design Principles

How do you ensure you’re on the right track in conversational AI? How do you ensure you’re not wasting time and resources on something that…

Automating insurance claims with conversational AI https://vux.world/wp-content/uploads/9.png 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g November 7, 2022 November 8, 2022

November 7, 2022

Automating insurance claims with conversational AI

What do you do when your kitchen sink springs a leak? If you’re covered by Homeserve’s insurance you’d call them up and ask for a…

How to find success with voice automation https://vux.world/wp-content/uploads/HERO-img.png 1920 1080 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g November 2, 2022 November 2, 2022

November 2, 2022

How to find success with voice automation

Here’s a high level overview of the kind of value you can find with voice assistants for CX automation, and how to set yourself up…

Here’s a vision of the future you must read https://vux.world/wp-content/uploads/Article-Square-Sticker-Facebook-Cover-1120-×-840px-1289-×-720px-1120-×-840px-5.png 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g October 5, 2022 October 5, 2022

October 5, 2022

Here’s a vision of the future you must read

We’ve seen many attention-grabbing headlines about how AI is going to steal our jobs. It hasn’t happened yet though, has it? It’s important to remember…

Check out Florida Blue’s multimodal marvel! https://vux.world/wp-content/uploads/Kore-AI-article..png 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g September 28, 2022 October 5, 2022

September 28, 2022

Check out Florida Blue’s multimodal marvel!

Where’s the best place to start your automation journey? Look for an issue you deal with every day that doesn’t require analytical thought to solve.

HSBC knows the measure of a great digital assistant https://vux.world/wp-content/uploads/Article_Square_Sticker_Facebook_Cover_1120_×_840px_1289_×_720px_1120_×_840px_2.png 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g September 9, 2022 September 9, 2022

September 9, 2022

HSBC knows the measure of a great digital assistant

There’s a good chance you’ve heard of HSBC as it’s Europe’s largest bank with nearly $3 trillion in assets.

Why should you consider conversation’s unwritten rules? https://vux.world/wp-content/uploads/Article-Square-Sticker-Facebook-Cover-1120-×-840px-1289-×-720px-1120-×-840px.png 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g September 7, 2022 September 7, 2022

September 7, 2022

Why should you consider conversation’s unwritten rules?

Human conversations don’t follow a map. Even if you try to plan your chat, things often go off-topic quickly. It doesn’t matter much. No matter…

Top 20 AI adoption challenges from 50+ organisations https://vux.world/wp-content/uploads/Top-20-AI-Adoption-Challenges.png 935 579 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g September 6, 2022 September 6, 2022

September 6, 2022

Top 20 AI adoption challenges from 50+ organisations

Here are the top 20 AI adoption challenges from over 50 organisations that took part in a series of workshops I ran with Cognigy.

AI at Marks and Spencer: 2 current use cases https://vux.world/wp-content/uploads/Article-Square-Sticker-Facebook-Cover-1120-×-840px-1.jpg 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g August 24, 2022 August 24, 2022

August 24, 2022

AI at Marks and Spencer: 2 current use cases

How do you take a quintessential British brand, steeped in tradition and history, with a legion of customers (quite a few who are in the…

Why Aflorithmic is the WordPress of audio production https://vux.world/wp-content/uploads/Why_Aflorithmic_is_the_WordPress_of_audio_production.png 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g August 18, 2022 August 18, 2022

August 18, 2022

Why Aflorithmic is the WordPress of audio production

Sound production is complex but Aflorithmic helps people create automated soundtracks as easily as building a website.<!–more–> Sound designers and music composers make thousands of…

How to connect any conversational ai framework to any call centre using audiocodes

How to connect any digital assistant to any call centre https://vux.world/wp-content/uploads/Audiocodes-webinar-wrap-up.png 1600 1200 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g August 17, 2022 August 17, 2022

August 17, 2022

How to connect any digital assistant to any call centre

Digital assistants need to be properly implemented in order to achieve their goals, and until now contact centres struggled with this for a number of…

The 2 things holding AI assistants back (and it’s not tech) https://vux.world/wp-content/uploads/Holly.jpg 1280 720 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g August 16, 2022 August 16, 2022

August 16, 2022

The 2 things holding AI assistants back (and it’s not tech)

We’ve long had a vision for what AI assistants could be capable of. Hal, Computer from Star Trek, Kitt from Knightrider, Holly from Red Dwarf,…

A novel approach to designing bot personas https://vux.world/wp-content/uploads/A-novel-approach-to-designing-bot-personas.jpg 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g August 5, 2022 August 5, 2022

August 5, 2022

A novel approach to designing bot personas

“There is no such thing as a voice user interface with no personality,” according to Voice User Interface Design, written by Michael H. Cohen, James…

Balto’s Real Time Index analyses 100m+ calls to enable agents to offer better CX https://vux.world/wp-content/uploads/Balto-Real-Time-Index-Example.png 1280 720 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g August 2, 2022 August 2, 2022

August 2, 2022

Balto’s Real Time Index analyses 100m+ calls to enable agents to offer better CX

I previously asked whether AI companies in customer service are the next Google’s, Instagram’s etc. Here’s some evidence on how that might occur.

How ABN AMRO bank developed AI maturity https://vux.world/wp-content/uploads/ABN_AMRO.jpg 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g July 27, 2022 July 27, 2022

July 27, 2022

How ABN AMRO bank developed AI maturity

Although conversational AI has decades of history, there’s relatively few companies around who you would call mature in AI terms. But here’s one.

LNER trial digital human in Newcastle train station

How LNER’s digital human could revolutionise train travel https://vux.world/wp-content/uploads/LNER.png 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g July 25, 2022 July 25, 2022

July 25, 2022

How LNER’s digital human could revolutionise train travel

Bots take many shapes and forms, and each has their unique challenges. How about this one though – a digital human installed in a busy…

Decathlon’s 5 year automation strategy took 6 months thanks to AI https://vux.world/wp-content/uploads/Article-Square-Sticker-Facebook-Cover-1120-×-840px-2.png 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g July 5, 2022 July 6, 2022

July 5, 2022

Decathlon’s 5 year automation strategy took 6 months thanks to AI

Despite the pains and sadness of the pandemic, there have been some curious and exciting developments. The sudden jolt to normal life caused many brands…

Landry’s find the perfect use case for a voice assistant https://vux.world/wp-content/uploads/Article-Square-Sticker-Facebook-Cover-1120-×-840px-1.png 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g June 28, 2022 July 6, 2022

June 28, 2022

Landry’s find the perfect use case for a voice assistant

Landry’s Inc. is a US-based corporation that has 72 restaurant brands and 600 restaurants, hotels, casinos and entertainment destinations across the US, turning over $3…

Why NLU training needs brains https://vux.world/wp-content/uploads/089785F1-E87F-42E6-958D-1609DFF65C8D.png 2404 1798 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g June 13, 2022 June 10, 2022

June 13, 2022

Why NLU training needs brains

While preparing this blog I had an uncanny moment.

Do you know enough about AI to use it responsibly? https://vux.world/wp-content/uploads/SKINCARE-AND-BEAUTY-CLINIC-BANNER-ADVERTISEMENT-1120-×-840px-10.png 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g June 10, 2022 June 10, 2022

June 10, 2022

Do you know enough about AI to use it responsibly?

If you work with AI then data is one of the building blocks of your business. Discussions around data invariably bring up jargon. Do you…

A ground-breaking ‘human-in-the-loop’ approach to AI https://vux.world/wp-content/uploads/SKINCARE-AND-BEAUTY-CLINIC-BANNER-ADVERTISEMENT-1120-×-840px-7.png 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g June 1, 2022 June 7, 2022

June 1, 2022

A ground-breaking ‘human-in-the-loop’ approach to AI

One amazing thing about the conversational AI ecosystem is the level of innovation we see every week. Here’s a ground-breaking innovation for human-in-the-loop AI.

The intelligence revolution https://vux.world/wp-content/uploads/SKINCARE-AND-BEAUTY-CLINIC-BANNER-ADVERTISEMENT-1120-×-840px-3.png 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g May 30, 2022 May 26, 2022

May 30, 2022

The intelligence revolution

Did nobody tell you there’s a revolution going on? It’s actually the next stage in a sequence that started long ago.

7 steps to stop bots saying ‘can you repeat that?’ https://vux.world/wp-content/uploads/Untitled-1.png 1890 1417 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g May 27, 2022 May 27, 2022

May 27, 2022

7 steps to stop bots saying ‘can you repeat that?’

When you release a digital assistant into the world, you hope it will never have to say the words “can you repeat that?”

The ultimate guide to agent assist for call centres https://vux.world/wp-content/uploads/Hero-Image-Landscape-1.png 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g May 26, 2022 May 26, 2022

May 26, 2022

The ultimate guide to agent assist for call centres

Here’s your ultimate guide to agent assist: why it’s needed, what it is and how to implement it to help your call centre agents and…

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You must see Amelia’s 7 Design Principles

Automating insurance claims with conversational AI

How to find success with voice automation

Here’s a vision of the future you must read

Check out Florida Blue’s multimodal marvel!

HSBC knows the measure of a great digital assistant

Why should you consider conversation’s unwritten rules?

Top 20 AI adoption challenges from 50+ organisations

AI at Marks and Spencer: 2 current use cases

How to connect any digital assistant to any call centre

The 2 things holding AI assistants back (and it’s not tech)

A novel approach to designing bot personas

Balto’s Real Time Index analyses 100m+ calls to enable agents to offer better CX

How ABN AMRO bank developed AI maturity

How LNER’s digital human could revolutionise train travel

Decathlon’s 5 year automation strategy took 6 months thanks to AI

Landry’s find the perfect use case for a voice assistant

Why NLU training needs brains

Do you know enough about AI to use it responsibly?

A ground-breaking ‘human-in-the-loop’ approach to AI

The intelligence revolution

7 steps to stop bots saying ‘can you repeat that?’

The ultimate guide to agent assist for call centres

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