4 tips for effective use of LLMs in conversational AI
Discover how businesses are adopting LLMs, the challenges and limitations of Retrieval Augmented Generation.
read moreDiscover how businesses are adopting LLMs, the challenges and limitations of Retrieval Augmented Generation.
read moreIf you’re working with conversational AI systems, then you’ll know that these things are like living organisms. A chatbot is more like a member of…
read moreYou may have heard the term explainable AI before, but what does it mean? And why is it required? According to Google, explainable AI is…
read moreI recently sat down with fellow Stocktoner, Andrew Moorhouse, for a chat about the current state of customer experience, and why so many brands are…
read moreI recently had the pleasure of running a webinar with Michael Kropidlowski, Kore.ai and Mike Farrell, Farrell Insights. In the webinar, we reviewed two new…
read moreLLMs have made quite a mark haven’t they? They were just a whisper within conversational AI in the past few years. Now they’re getting an…
read moreWhen communicating with an AI assistant, we always observe its persona. They give away little hints while we communicate with them, and that makes us…
read moreYou’ve probably heard the term ‘conversational commerce’ before? It’s where you use conversations to contribute to driving revenue. For example, a live chat or chatbot…
read morePeople who end up in debt can feel that their situation is spiralling out of control. So how can automation help? Find out in this article.
read morePeople just want to talk to machines like they would talk to another person. They expect it to work.
read moreDiscover the importance of making conversational assistants more accessible for individuals with accessibility needs or impairments.
read moreWe often talk about how conversational AI can scale-up your customer services. It’s possible to serve far more customers than you could with just a…
read moreThe analysis presents enterprise buyers, decision makers and influencers with a full understanding of the capabilities they’ll need to succeed in their automation programme.
read moreThe travel industry is not known for treating its customers particularly well. You only have to check the news to see examples of stranded holidaymakers.…
read moreLearn how Decathlon transitioned from a traditional contact centre to automating 50% of all customer contacts while increasing agent productivity and customer satisfaction.
read moreA hot topic among conversation designers and others is how to capture the scope and behavior of LLMs.
read moreDiscover what conversation designers should consider when working on their assistant’s persona.
read moreSo what happens after your assistant goes live is continual tuning and improvements. Forever. This is not ‘set and forget’.
read moreWhen designing or developing a conversational assistant, like a chatbot or a voice assistant, there are three fundamental things the AI assistant should be able…
read moreSome myths linger in the public consciousness for too long. Some lingering myths in conversational AI deserve re-evaluation.
read moreThe advent of AI has all industries pondering the transformative potential. And retail is no exception. As digitalization is rapidly reshaping the retail landscape, we…
read moreWhen creating AI voice assistants and chatbots, we are witnessing a similar phase of uncertainty and exploration as we did with the web in the…
read moreVUX World hosted a panel on ethics during the European Chatbot Summit in Edinburgh 2023. Kane Simms hosted the guest speakers Oksana Dambrauskaite, E-commerce Operations…
read moreWhat does your voice reveal about you? Probably more than you realise – it’s possible to detect clues about your health, background and emotions while…
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