You must see Amelia’s 7 Design Principles
How do you ensure you’re on the right track in conversational AI? How do you ensure you’re not wasting time and resources on something that…
read moreHow do you ensure you’re on the right track in conversational AI? How do you ensure you’re not wasting time and resources on something that…
read moreWhat do you do when your kitchen sink springs a leak? If you’re covered by Homeserve’s insurance you’d call them up and ask for a…
read moreHere’s a high level overview of the kind of value you can find with voice assistants for CX automation, and how to set yourself up…
read moreWe’ve seen many attention-grabbing headlines about how AI is going to steal our jobs. It hasn’t happened yet though, has it? It’s important to remember…
read moreWhere’s the best place to start your automation journey? Look for an issue you deal with every day that doesn’t require analytical thought to solve.
read moreThere’s a good chance you’ve heard of HSBC as it’s Europe’s largest bank with nearly $3 trillion in assets.
read moreHuman conversations don’t follow a map. Even if you try to plan your chat, things often go off-topic quickly. It doesn’t matter much. No matter…
read moreHere are the top 20 AI adoption challenges from over 50 organisations that took part in a series of workshops I ran with Cognigy.
read moreHow do you take a quintessential British brand, steeped in tradition and history, with a legion of customers (quite a few who are in the…
read moreSound production is complex but Aflorithmic helps people create automated soundtracks as easily as building a website.<!–more–> Sound designers and music composers make thousands of…
read moreDigital assistants need to be properly implemented in order to achieve their goals, and until now contact centres struggled with this for a number of…
read moreWe’ve long had a vision for what AI assistants could be capable of. Hal, Computer from Star Trek, Kitt from Knightrider, Holly from Red Dwarf,…
read more“There is no such thing as a voice user interface with no personality,” according to Voice User Interface Design, written by Michael H. Cohen, James…
read moreI previously asked whether AI companies in customer service are the next Google’s, Instagram’s etc. Here’s some evidence on how that might occur.
read moreAlthough conversational AI has decades of history, there’s relatively few companies around who you would call mature in AI terms. But here’s one.
read moreBots take many shapes and forms, and each has their unique challenges. How about this one though – a digital human installed in a busy…
read moreDespite the pains and sadness of the pandemic, there have been some curious and exciting developments. The sudden jolt to normal life caused many brands…
read moreLandry’s Inc. is a US-based corporation that has 72 restaurant brands and 600 restaurants, hotels, casinos and entertainment destinations across the US, turning over $3…
read moreWhile preparing this blog I had an uncanny moment.
read moreIf you work with AI then data is one of the building blocks of your business. Discussions around data invariably bring up jargon. Do you…
read moreOne amazing thing about the conversational AI ecosystem is the level of innovation we see every week. Here’s a ground-breaking innovation for human-in-the-loop AI.
read moreDid nobody tell you there’s a revolution going on? It’s actually the next stage in a sequence that started long ago.
read moreWhen you release a digital assistant into the world, you hope it will never have to say the words “can you repeat that?”
read moreHere’s your ultimate guide to agent assist: why it’s needed, what it is and how to implement it to help your call centre agents and…
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