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Best Practices In Conversation Design
Best Practices For Conversation Design 2240 1260 Kritika Yadav

Best Practices For Conversation Design

Giving life to your bot is not an easy task. Being in the Conversation Design space for almost 5 years now, I’ve come across numerous…

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Call centre authentication with Matt Smallman, Founder, SymNex Consulting
Here’s something you’ll need soon enough 1747 1241 Kane Simms

Here’s something you’ll need soon enough

Most companies aren’t mature in their AI operations to have graduated to automated use cases that are fully transactional.

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Lego bricks representing modular technology components
Voice AI Lego: the importance of modularity 1024 768 Ben McCulloch

Voice AI Lego: the importance of modularity

Why a modular approach to voice AI technology selection gives you ultimate flexibility, according to Shawn Edmunds, CRO, Lumenvox.

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Disruptel voice assistant that can see
Voice with X-Ray vision? 730 464 Ben McCulloch

Voice with X-Ray vision?

Learn how Disruptel is disrupting TV content consumption with voice assistant capabilities that can see what you’re watching.

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GOOGLE announce CCAAS solution with Ujet
Google announces CCaaS solution 1920 1080 Kane Simms

Google announces CCaaS solution

Google has announced its very own contact centre as a service in partnership with ujet.

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Amazon Lex Automated Chatbot Builder VUX World
Has Amazon just cracked conversation design once and for all? 1600 1200 Kane Simms

Has Amazon just cracked conversation design once and for all?

Has Amazon’s latest Lex feature: Automated Chatbot Builder, just solved conversation design for everyone?

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The AI privacy barrier: will Sonos be the first to hurdle it? 1600 1200 Kane Simms

The AI privacy barrier: will Sonos be the first to hurdle it?

A code leak confirms Sonos voice assistant is coming. Will this be the first voice assistant with true privacy at the heart?

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vCommerce with Charlie Cadbury website hero
Will Say It Now crack the Amazon Alexa discoverability code? 1800 1200 Kane Simms

Will Say It Now crack the Amazon Alexa discoverability code?

Say It Now has acquired North American voice tech startup, GetStarted, in an effort to finally bring voice-first success to brands.

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Microsoft release Dynamics 365 contact centre with AI at its core VUX World
Microsoft release Dynamics 365 contact centre with AI at its core 1600 1200 Kane Simms

Microsoft release Dynamics 365 contact centre with AI at its core

Microsoft announce ‘voice channel’ general availability for Microsoft Dynamics 365 Customer Service.

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walmart to acquire botmock vux world
Walmart to acquire conversation design tooling company, Botmock 1600 1200 Kane Simms

Walmart to acquire conversation design tooling company, Botmock

Walmart has agreed to acquire conversation design platform, Botmock, for an undisclosed sum to help scale its conversational AI efforts.

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wells fargo announce digital assistant fargo
Wells Fargo announce digital assistant ‘Fargo’, and why it hurts to follow Erica and Eno 1600 1200 Kane Simms

Wells Fargo announce digital assistant ‘Fargo’, and why it hurts to follow Erica and Eno

Wells Fargo announced that it would be releasing a digital assistant, named ‘Fargo’ as part of its revamped app in 2022.

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Digital radio and audio review
Why the UK Gov latest smart speaker recommendations are dangerous 1600 1200 Kane Simms

Why the UK Gov latest smart speaker recommendations are dangerous

The UK Government-commissioned Digital Radio and Audio Review has proposed new regulation that would force smart speaker manufacturers and voice assistant providers to guarantee free…

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Google announces general availability of Contact Centre AI Insights
Google announces general availability of CCAI Insights 1600 1200 Kane Simms

Google announces general availability of CCAI Insights

Google has just made understanding your customers at scale a whole lot more accessible for all businesses with CCAI Insights.

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Voxable Digital Assistant
Voxable Design Assistant streamlines conversation design with help from GPT-3 800 600 Kane Simms

Voxable Design Assistant streamlines conversation design with help from GPT-3

Conversation design tooling company, Voxable, has released the world’s first digital assistant specifically to help conversation designers.

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artificial solutions raises £21 million
Artificial Solutions bags over £20m to grow artificial intelligence platform, Teneo 1600 1200 Kane Simms

Artificial Solutions bags over £20m to grow artificial intelligence platform, Teneo

Artificial Solutions has raised over SEK 250 million (Swedish Krona) to fuel growth of its artificial intelligence SaaS platform, Teneo.

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The ultimate convergence of conversational AI technologies
The ultimate convergence of conversational AI markets and technologies 1600 1200 Kane Simms

The ultimate convergence of conversational AI markets and technologies

Divergence within the conversational AI market is necessary. It creates differentiation. Here’s a look at how that’s happening, where it’ll converge in future and why…

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Kore AI raises 70m and starts to speak your language
Kore AI raises $70m and shows maturity in its positioning 1280 718 Kane Simms

Kore AI raises $70m and shows maturity in its positioning

Florida-based conversational AI platform, Kore.ai has raised $70m and aims to position itself as the ‘undisputed leader’ in customer experience optimisation.

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Talking hoover or game changer - amazon astro
Amazon Astro: talking vacuum cleaner? Or game changer? 976 549 Kane Simms

Amazon Astro: talking vacuum cleaner? Or game changer?

Is Amazon’s latest device, Astro, the world’s first widely available house robot, just a talking Hoover? Or is there more to it?

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Google Assistants strategy and what it means for your brand
Google’s Assistant strategy and what it means for your brand 1800 1200 Kane Simms

Google’s Assistant strategy and what it means for your brand

Google’s recent integration of Google Assistant with Technicolor set-top-boxes further shows that Google’s strategy for Assistant is more than timers, alarms and web searches. You…

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microsoft acquires nuance
Why is Microsoft acquiring Nuance, really? The bigger picture 1800 1200 Kane Simms

Why is Microsoft acquiring Nuance, really? The bigger picture

Microsoft will acquire Nuance Communications for $19.7billion, but there’s more to it than cool tech. There’s a much bigger game being played.

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VUX World V
Step up your chatbot and voice assistant game 1800 1200 Kane Simms

Step up your chatbot and voice assistant game

There’s too many average conversational AI implementations that are ill-designed and not greatly useful. Don’t fall into that trap. This short story is about a…

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What is Natural Language Understanding (NLU)?
What is Natural Language Understanding (NLU)? A beginner’s guide 1800 1200 Kane Simms

What is Natural Language Understanding (NLU)? A beginner’s guide

Critical foundational knowledge on Natural Language Understanding (NLU) for anyone interested in learning about conversational AI or conversation design.

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You're thinking about conversational AI all wrong
You’re thinking about conversational AI all wrong 1800 1200 Kane Simms

You’re thinking about conversational AI all wrong

Here’s why you’re thinking about conversational AI all wrong and why it’s more transformative than you think.

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What is SSML
What is SSML (Speech Synthesis Markup Language)? A beginner’s guide 1800 1200 Kane Simms

What is SSML (Speech Synthesis Markup Language)? A beginner’s guide

An introductory guide to SSML (Speech Synthesis Markup Language), what it is and how you can use it in speech and voice applications.

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