What is SSML
What is SSML (Speech Synthesis Markup Language)? A beginner’s guide 1800 1200 Kane Simms

What is SSML (Speech Synthesis Markup Language)? A beginner’s guide

An introductory guide to SSML (Speech Synthesis Markup Language), what it is and how you can use it in speech and voice applications.

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427m voice searches are done on mobile per day
With 427 million daily voice searches on mobile, what can you do about it? 1800 1200 Kane Simms

With 427 million daily voice searches on mobile, what can you do about it?

With approximately 427m voice searches made on mobile per day, what does it mean for your business? And what can you do to capitalise on…

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Google CCAI Contact Centre AI partnerships and why that's so smart
Why Google CCAI (Contact Centre AI) partnerships with contact centres is REALLY smart 1800 1200 Kane Simms

Why Google CCAI (Contact Centre AI) partnerships with contact centres is REALLY smart

Google Contact Centre AI (CCAI) services are becoming bundled into almost every contact centre you can find. Here’s why that’s a super-smart move from Google.

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why containment rate isn't the best way to measure your chatbot or voice bot
Why ‘containment rate’ is NOT the best way to measure your chatbot or voicebot 1800 1200 Kane Simms

Why ‘containment rate’ is NOT the best way to measure your chatbot or voicebot

Here’s why ‘containment rate’ isn’t the right way to measure the success of your chat bot or IVR bot and the 3 things you should…

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a framework for consistently measuring the usability of conversational user interfaces by Kane Simms
A framework for consistently measuring the usability of voice and conversational user interfaces 1800 1200 Kane Simms

A framework for consistently measuring the usability of voice and conversational user interfaces

Answering one of the questions we get asked repeatably: how to measure the usability of conversational user interfaces, like chat bots and voice bots, and…

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Kane Simms All about voice marketing mistakes
Top 10 voice marketing mistakes and how to avoid them 1917 1080 Kane Simms

Top 10 voice marketing mistakes and how to avoid them

If you’re considering using voice assistants like Alexa and Google Assistant for marketing, here’s a few things to watch out for.

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Being first to innovate with conversational AI
Is innovating first worth it? 2470 1274 Kane Simms

Is innovating first worth it?

Is being first to adopt conversational AI worth it? Or should you wait? https://www.youtube.com/watch?v=IEkW2rAkUdo The people that go first tend to make mistakes that the…

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Kane Simms VUX World Vlog
A difference between conversational AI and your website 1532 850 Kane Simms

A difference between conversational AI and your website

One of the differences between conversational AI and, say, your website or most other channels that don’t rely on natural language is that…

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You might not have a choice about voice 916 687 Kane Simms

You might not have a choice about voice

It’s ironic, but you might not have a choice about voice.

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When will voice AI disrupt your industry? 912 684 Kane Simms

When will voice AI disrupt your industry?

Find out how voice AI is disrupting industries with Mike Zagorsek of SoundHound. Register here.

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Does Apple hold the keys to ambient computing? 879 659 Kane Simms

Does Apple hold the keys to ambient computing?

Radar sensing and voice match in home pod mini. Does Apple hold the ambient computing keys?

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Apple HomePod Mini - how it's positioned
Apple HomePod Mini: what’s the deal? 750 516 Kane Simms

Apple HomePod Mini: what’s the deal?

What we like about the Apple Home Pod Mini… And it’s not what you think.

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