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Debt collections are challenging, and changing 1920 1133 Ben McCulloch

Debt collections are challenging, and changing

People who end up in debt can feel that their situation is spiralling out of control. So how can automation help? Find out in this article.

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Overcoming the shortfalls of voice AI 1900 1200 Ben McCulloch

Overcoming the shortfalls of voice AI

People just want to talk to machines like they would talk to another person. They expect it to work.

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A laptop with a refreshable braille display.
Why conversational AI should be accessible by design 2560 1563 Ben McCulloch

Why conversational AI should be accessible by design

Discover the importance of making conversational assistants more accessible for individuals with accessibility needs or impairments.

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A person is standing in the middle with many pictures around them representing concurrent conversation.
Here’s Conversational AI at a whopping great scale! 1456 816 Ben McCulloch

Here’s Conversational AI at a whopping great scale!

We often talk about how conversational AI can scale-up your customer services. It’s possible to serve far more customers than you could with just a…

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Ultimate Analysis of Gartner’s Critical Capabilities for Enterprise Conversational AI Platforms 1920 1080 Kane Simms

Ultimate Analysis of Gartner’s Critical Capabilities for Enterprise Conversational AI Platforms

The analysis presents enterprise buyers, decision makers and influencers with a full understanding of the capabilities they’ll need to succeed in their automation programme.

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How loveholidays used AI to turn frowns upside down 2000 1304 Ben McCulloch

How loveholidays used AI to turn frowns upside down

The travel industry is not known for treating its customers particularly well. You only have to check the news to see examples of stranded holidaymakers.…

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A person on the rope bridge is moving towards the other side of the mountain.
How Decathlon made messaging matter with a little help from AI 1995 1154 Ben McCulloch

How Decathlon made messaging matter with a little help from AI

Learn how Decathlon transitioned from a traditional contact centre to automating 50% of all customer contacts while increasing agent productivity and customer satisfaction.

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Capturing the scope and behavior of LLMs 1456 816 Emily Uematsu Banzhaf

Capturing the scope and behavior of LLMs

A hot topic among conversation designers and others is how to capture the scope and behavior of LLMs.

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Your bot’s really an employee with superhuman responsibilities 1456 816 Ben McCulloch

Your bot’s really an employee with superhuman responsibilities

Discover what conversation designers should consider when working on their assistant’s persona.

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An illustration of two people standing in front of the large display with some charts and analytics on it.
What happens after you’ve designed and built your AI Assistant? 1456 816 Ben McCulloch

What happens after you’ve designed and built your AI Assistant?

So what happens after your assistant goes live is continual tuning and improvements. Forever. This is not ‘set and forget’.

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3 Fundamental Conversational AI Capabilities 752 423 Rebecca Christie

3 Fundamental Conversational AI Capabilities

When designing or developing a conversational assistant, like a chatbot or a voice assistant, there are three fundamental things the AI assistant should be able…

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Don’t cull the bots! Here’s 7 myths we should bury first 1456 816 Ben McCulloch

Don’t cull the bots! Here’s 7 myths we should bury first

Some myths linger in the public consciousness for too long. Some lingering myths in conversational AI deserve re-evaluation.

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3 innovative use cases for AI in retail 1456 816 Kane Simms

3 innovative use cases for AI in retail

The advent of AI has all industries pondering the transformative potential. And retail is no exception. As digitalization is rapidly reshaping the retail landscape, we…

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Conversation design best practice series pt. 1: The building blocks 720 405 Rebecca Christie

Conversation design best practice series pt. 1: The building blocks

When creating AI voice assistants and chatbots, we are witnessing a similar phase of uncertainty and exploration as we did with the web in the…

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AI generated image - a robot standing in the witness box at court with its arms spread, and palms up as if it is explaining itself.
Don’t blame the bot! 10 learnings on safe use of AI 1024 573 Ben McCulloch

Don’t blame the bot! 10 learnings on safe use of AI

VUX World hosted a panel on ethics during the European Chatbot Summit in Edinburgh 2023. Kane Simms hosted the guest speakers Oksana Dambrauskaite, E-commerce Operations…

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What does your voice reveal about you? 1456 816 Ben McCulloch

What does your voice reveal about you?

What does your voice reveal about you? Probably more than you realise – it’s possible to detect clues about your health, background and emotions while…

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Unlocking the power of LLMs: putting people first in AI assistant development 1456 816 Ben McCulloch

Unlocking the power of LLMs: putting people first in AI assistant development

It’s easy to approach every new problem in conversational AI as if you’re the first person who ever faced it. But the truth is that…

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Why build a bank assistant from scratch? 1120 716 Ben McCulloch

Why build a bank assistant from scratch?

How does a bank deploy an assistant like Capital One’s ENO or Bank of America’s Erica without investing countless dollars and hours in the project?

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From good to great: how Roche improved customer experience 1120 840 Ben McCulloch

From good to great: how Roche improved customer experience

When does a company in a ‘dinosaur’ industry like pharmaceuticals embrace change?

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Gartner’s Magic Quadrant for Enterprise Conversational AI Platforms: 2022 vs 2023 Comparison 1920 1080 Rebecca Christie

Gartner’s Magic Quadrant for Enterprise Conversational AI Platforms: 2022 vs 2023 Comparison

So, it’s that time of year again. Gartner has released its Magic Quadrant for Enterprise Conversational AI Platforms 2023, and it makes for interesting reading.…

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3 types of NLU from VUX World - intent based, zero-shot and few-shot LLMs
The 3 types of NLU systems in conversational AI 1600 1200 Kane Simms

The 3 types of NLU systems in conversational AI

We recently spoke to Raj Koneru and Prasanna Arikala of Kore AI on the VUX World podcast, discussing Large Language Models (LLMs) and the forecasted…

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What's this news about conversation designer layoffs?
What’s this news about conversation designer layoffs? 1120 840 Ben McCulloch

What’s this news about conversation designer layoffs?

In recent months we’ve seen rather a lot of layoffs. It feels like every few days there’s another LinkedIn post from someone in our network…

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The killer combo: How your AI assistant can save costs AND generate revenue 1120 840 Ben McCulloch

The killer combo: How your AI assistant can save costs AND generate revenue

There are a lot of digital assistants designed for customer support. That has value. If you’re taking tasks off your live agent’s plate, then you’re…

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The risks of Large Language Models (such as ChatGPT) 1120 840 Ben McCulloch

The risks of Large Language Models (such as ChatGPT)

In the various interactions I’ve had with ChatGPT, and the various posts and articles I’ve read by other people, I’ve had this recurring thought –…

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