Step up your chatbot and voice assistant game
There’s too many average conversational AI implementations that are ill-designed and not greatly useful. Don’t fall into that trap. This short story is about a…
read moreThere’s too many average conversational AI implementations that are ill-designed and not greatly useful. Don’t fall into that trap. This short story is about a…
read moreCritical foundational knowledge on Natural Language Understanding (NLU) for anyone interested in learning about conversational AI or conversation design.
read moreHere’s why you’re thinking about conversational AI all wrong and why it’s more transformative than you think.
read moreAn introductory guide to SSML (Speech Synthesis Markup Language), what it is and how you can use it in speech and voice applications.
read moreWith approximately 427m voice searches made on mobile per day, what does it mean for your business? And what can you do to capitalise on…
read moreGoogle Contact Centre AI (CCAI) services are becoming bundled into almost every contact centre you can find. Here’s why that’s a super-smart move from Google.
read moreHere’s why ‘containment rate’ isn’t the right way to measure the success of your chat bot or IVR bot and the 3 things you should…
read moreAnswering one of the questions we get asked repeatably: how to measure the usability of conversational user interfaces, like chat bots and voice bots, and…
read moreIf you’re considering using voice assistants like Alexa and Google Assistant for marketing, here’s a few things to watch out for.
read moreIs being first to adopt conversational AI worth it? Or should you wait? https://www.youtube.com/watch?v=IEkW2rAkUdo The people that go first tend to make mistakes that the…
read moreOne of the differences between conversational AI and, say, your website or most other channels that don’t rely on natural language is that…
read moreIt’s ironic, but you might not have a choice about voice.
read moreFind out how voice AI is disrupting industries with Mike Zagorsek of SoundHound. Register here.
read moreRadar sensing and voice match in home pod mini. Does Apple hold the ambient computing keys?
read moreWhat we like about the Apple Home Pod Mini… And it’s not what you think.
read moreIf the Amazon Echo is radio 2.0, then is the Echo Show, with Zoom and Netflix, TV 3.0?
read moreWhen designing a chat bot or voice bot, be careful not to over-polish your dialogue. Keep it natural and free flowing. Here’s how.
read moreIs the Amazon Echo and Alexa a trojan horse to allow Amazon to sell more products? Nope, but it might be to sell more services.
read moreStandford University found that chatbots and voicebots that are positioned as toddlers fair better than those positioned as experts.
read moreWhat’s the difference between how people use chatbots and search bars vs voice user interfaces and what does that mean for how you design interactions…
read moreWith the latest developments in Alexa functionality announced at Alexa Live 2020, Amazon has shown a glimpse into its advancing Alexa strategy, and how it’s…
read moreWhy speech recognition systems struggle with accents, how you can hack your training data, and the importance of solving ASR at a platform level.
read moreIn a study by Uswitch, it was found that Irish, Welsh and Scottish accents are the hardest for voice assistants like Alexa to understand. Here’s why Alexa doesn’t understand your accent.
read morePeople often say that it’s going to be quite a while before voice catches on. But user behaviour is changing irrevocably as we speak.
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