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Step up your chatbot and voice assistant game 1800 1200 Kane Simms

Step up your chatbot and voice assistant game

There’s too many average conversational AI implementations that are ill-designed and not greatly useful. Don’t fall into that trap. This short story is about a…

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What is Natural Language Understanding (NLU)?
What is Natural Language Understanding (NLU)? A beginner’s guide 1800 1200 Kane Simms

What is Natural Language Understanding (NLU)? A beginner’s guide

Critical foundational knowledge on Natural Language Understanding (NLU) for anyone interested in learning about conversational AI or conversation design.

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You're thinking about conversational AI all wrong
You’re thinking about conversational AI all wrong 1800 1200 Kane Simms

You’re thinking about conversational AI all wrong

Here’s why you’re thinking about conversational AI all wrong and why it’s more transformative than you think.

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What is SSML
What is SSML (Speech Synthesis Markup Language)? A beginner’s guide 1800 1200 Kane Simms

What is SSML (Speech Synthesis Markup Language)? A beginner’s guide

An introductory guide to SSML (Speech Synthesis Markup Language), what it is and how you can use it in speech and voice applications.

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427m voice searches are done on mobile per day
With 427 million daily voice searches on mobile, what can you do about it? 1800 1200 Kane Simms

With 427 million daily voice searches on mobile, what can you do about it?

With approximately 427m voice searches made on mobile per day, what does it mean for your business? And what can you do to capitalise on…

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Google CCAI Contact Centre AI partnerships and why that's so smart
Why Google CCAI (Contact Centre AI) partnerships with contact centres is REALLY smart 1800 1200 Kane Simms

Why Google CCAI (Contact Centre AI) partnerships with contact centres is REALLY smart

Google Contact Centre AI (CCAI) services are becoming bundled into almost every contact centre you can find. Here’s why that’s a super-smart move from Google.

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why containment rate isn't the best way to measure your chatbot or voice bot
Why ‘containment rate’ is NOT the best way to measure your chatbot or voicebot 1800 1200 Kane Simms

Why ‘containment rate’ is NOT the best way to measure your chatbot or voicebot

Here’s why ‘containment rate’ isn’t the right way to measure the success of your chat bot or IVR bot and the 3 things you should…

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a framework for consistently measuring the usability of conversational user interfaces by Kane Simms
A framework for consistently measuring the usability of voice and conversational user interfaces 1800 1200 Kane Simms

A framework for consistently measuring the usability of voice and conversational user interfaces

Answering one of the questions we get asked repeatably: how to measure the usability of conversational user interfaces, like chat bots and voice bots, and…

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Kane Simms All about voice marketing mistakes
Top 10 voice marketing mistakes and how to avoid them 1917 1080 Kane Simms

Top 10 voice marketing mistakes and how to avoid them

If you’re considering using voice assistants like Alexa and Google Assistant for marketing, here’s a few things to watch out for.

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Being first to innovate with conversational AI
Is innovating first worth it? 2470 1274 Kane Simms

Is innovating first worth it?

Is being first to adopt conversational AI worth it? Or should you wait? https://www.youtube.com/watch?v=IEkW2rAkUdo The people that go first tend to make mistakes that the…

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Kane Simms VUX World Vlog
A difference between conversational AI and your website 1532 850 Kane Simms

A difference between conversational AI and your website

One of the differences between conversational AI and, say, your website or most other channels that don’t rely on natural language is that…

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You might not have a choice about voice 916 687 Kane Simms

You might not have a choice about voice

It’s ironic, but you might not have a choice about voice.

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When will voice AI disrupt your industry? 912 684 Kane Simms

When will voice AI disrupt your industry?

Find out how voice AI is disrupting industries with Mike Zagorsek of SoundHound. Register here.

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Does Apple hold the keys to ambient computing? 879 659 Kane Simms

Does Apple hold the keys to ambient computing?

Radar sensing and voice match in home pod mini. Does Apple hold the ambient computing keys?

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Apple HomePod Mini - how it's positioned
Apple HomePod Mini: what’s the deal? 750 516 Kane Simms

Apple HomePod Mini: what’s the deal?

What we like about the Apple Home Pod Mini… And it’s not what you think.

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Amazon Echo Show: TV 3.0? 2191 1242 Kane Simms

Amazon Echo Show: TV 3.0?

If the Amazon Echo is radio 2.0, then is the Echo Show, with Zoom and Netflix, TV 3.0?

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Are you over-polishing your chatbot? 904 678 Kane Simms

Are you over-polishing your chatbot?

When designing a chat bot or voice bot, be careful not to over-polish your dialogue. Keep it natural and free flowing. Here’s how.

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Alexa, the Amazon Services Trojan Horse? 1656 1242 Kane Simms

Alexa, the Amazon Services Trojan Horse?

Is the Amazon Echo and Alexa a trojan horse to allow Amazon to sell more products? Nope, but it might be to sell more services.

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Your bot is a toddler not an expert
Your bot’s not an expert, it’s a toddler, and that’s OK 1800 1200 Kane Simms

Your bot’s not an expert, it’s a toddler, and that’s OK

Standford University found that chatbots and voicebots that are positioned as toddlers fair better than those positioned as experts.

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The difference between chatbot and voice search refinements
The difference between chatbot and voice search refinements 876 657 Kane Simms

The difference between chatbot and voice search refinements

What’s the difference between how people use chatbots and search bars vs voice user interfaces and what does that mean for how you design interactions…

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Amazon's latest Alexa strategy updates and why it matters
Amazon’s Alexa strategy latest: trying to conquer a long-standing weakness 1800 1200 Kane Simms

Amazon’s Alexa strategy latest: trying to conquer a long-standing weakness

With the latest developments in Alexa functionality announced at Alexa Live 2020, Amazon has shown a glimpse into its advancing Alexa strategy, and how it’s…

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Hacking speech systems 863 647 Kane Simms

Hacking speech systems

Why speech recognition systems struggle with accents, how you can hack your training data, and the importance of solving ASR at a platform level.

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Why Alexa doesn’t understand your accent 1576 1182 Kane Simms

Why Alexa doesn’t understand your accent

In a study by Uswitch, it was found that Irish, Welsh and Scottish accents are the hardest for voice assistants like Alexa to understand. Here’s why Alexa doesn’t understand your accent.

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voice will catch on sooner than you think
Voice will catch-on sooner than you think 1800 1200 Kane Simms

Voice will catch-on sooner than you think

People often say that it’s going to be quite a while before voice catches on. But user behaviour is changing irrevocably as we speak.

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