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AI assistants

Navigating the CX Maze: Insights from Ian Robertson on VUX World

Navigating the CX Maze: Insights from Ian Robertson on VUX World 1600 1200 Kane Simms

Ian Robertson, The Forum joins us as we delve into the dynamic world of Customer Experience.

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Microsoft Copilot: Enterprise lessons learned with Pete Kemp

Microsoft Copilot: Enterprise lessons learned with Pete Kemp 1600 1200 Kane Simms

Pete Kemp, FSP joins us on our VUX World podcast as he talks through Microsoft Copilot.

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Esteemed author, Byron Reese, discusses the impact of AI on work, life and society

Esteemed author, Byron Reese, discusses the impact of AI on work, life and society 1600 1200 Kane Simms

Byron Reese joins us on our VUX world podcast as he chats through the impact of AI.

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What to expect from gen AI in enterprise this year, with Philipp Heltewig, CEO, Cognigy

What to expect from gen AI in enterprise this year, with Philipp Heltewig, CEO, Cognigy 1600 1200 Kane Simms

Philipp Heltewig, CEO, Cognigy joins us as we go through what we expect from AI over the next 12 months. 

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ChatGPT’s ‘strategies for success’ look familiar to us!

ChatGPT’s ‘strategies for success’ look familiar to us! 1792 1024 Ben McCulloch

When Open AI released their ‘Six strategies for getting better results’ in Dec 2023, anyone who has worked in conversational AI must have thought oh, that looks familiar! The blog…

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The end of role play in conversation design?

The end of role play in conversation design? 1260 720 Ben McCulloch

There’s a common practice in conversation design, where a design team will role play a conversation with the intention of identifying common conversational patterns, and distilling that down into an…

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Designing AI assistants with 50 years of conversation analysis with Liz Stokoe

Designing AI assistants with 50 years of conversation analysis with Liz Stokoe 1600 1200 Kane Simms

Liz Stokoe joins us as she chats designing AI assistants with 50 years of conversation analysis

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It still takes effort to make a really good assistant

It still takes effort to make a really good assistant 1920 1080 Ben McCulloch

Come on then conversation designers – who’s bored by the lack of challenges in our industry? What, nobody? It’s no surprise really. We conversation designers have to be comfy with…

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Agony Agent Roundtable #1

Agony Agent Roundtable #1 1920 1080 Rebecca Christie

Rebecca Evanhoe and Wally Brill joined us for the first episode of Agony agent roundtable!

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A year in enterprise AI: 2023 review with Frank Schneider, Verint

A year in enterprise AI: 2023 review with Frank Schneider, Verint 1600 1200 Rebecca Christie

Frank Schneider, Verint joins us on our VUX world podcast as we have a recap of the year 2023!

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