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conversation design

Scaling a conversation design practice with Meredith Schulz, Sr. Conversation Design Manager, LivePerson

Scaling a conversation design practice with Meredith Schulz, Sr. Conversation Design Manager, LivePerson 1600 1200 Rebecca Christie

Meredith Schulz, Sr. Conversation Design Manager, LivePerson, joins us to talk about how to effectively scale a conversation design practice.

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Why do most chatbots fail? With Dawn Harpster, TalkDesk

Why do most chatbots fail? With Dawn Harpster, TalkDesk 1600 1200 Rebecca Christie

Dawn Harpster, Senior Conversation Architect at TalkDesk, joins us to discuss why most chatbots fail, and how you can design successful digital assistants.

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A novel approach to designing bot personas

A novel approach to designing bot personas 1120 840 Ben McCulloch

“There is no such thing as a voice user interface with no personality,” according to Voice User Interface Design, written by Michael H. Cohen, James P. Giangola and Jennifer Balogh in…

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Conversation design maturity with Braden Ream, CEO, Voiceflow

Conversation design maturity with Braden Ream, CEO, Voiceflow 1600 1200 Rebecca Christie

We were joined by Braden Ream, CEO, Voiceflow to discuss conversation design maturity and best practice for growing conversational AI teams.

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How Rabobank uses conversational AI with Stefan Bijkerk

How Rabobank uses conversational AI with Stefan Bijkerk 1600 1200 Rebecca Christie

Stefan Bijkerk discusses with us on our podcast the ways that Rabobank is using conversational AI.

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Challenges we currently face in conversation design

Challenges we currently face in conversation design 1640 924 Brian Smith

Brian Smith, Sr Product Manager, Intuit, shares his research into the top challenges faced by conversational AI teams in 2022.

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How Homeserve is using DialogFlow for CX automation with Phil Jordan, Head of Contact Channel Automation and Self Service, Homeserve

How Homeserve is using DialogFlow for CX automation with Phil Jordan, Head of Contact Channel Automation and Self Service, Homeserve 1600 1200 Rebecca Christie

Phil Jordan joins us to discuss how Homeserve is using Diagflow to help with customer needs.

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Conversation design: towards a single source of truth

Conversation design: towards a single source of truth 800 550 Ben McCulloch

It’s funny how we’d always taken conversations for granted until we had to design them. What was once so natural for us – two or more people having a chinwag…

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How Instacart is using conversational AI with Ayesha Saleem, Conversation Design Manager, Instacart

How Instacart is using conversational AI with Ayesha Saleem, Conversation Design Manager, Instacart 1600 1200 Rebecca Christie

Ayesha Saleem joins us to discuss how Instacart has brought in the use 0f conversational AI, as well as some conversation design best practice.

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Digital avatars for travel with Robert Cunningham, Innovation Manager, LNER

Digital avatars for travel with Robert Cunningham, Innovation Manager, LNER 1600 1200 Rebecca Christie

Robert Cunningham of LNER chats to us about digital avatars, their use in travel and the success it brings.

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