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conversation design

Challenges we currently face in conversation design

Challenges we currently face in conversation design 1640 924 Brian Smith

Brian Smith, Sr Product Manager, Intuit, shares his research into the top challenges faced by conversational AI teams in 2022.

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How Homeserve is using DialogFlow for CX automation with Phil Jordan, Head of Contact Channel Automation and Self Service, Homeserve

How Homeserve is using DialogFlow for CX automation with Phil Jordan, Head of Contact Channel Automation and Self Service, Homeserve 1600 1200 Rebecca Christie

Phil Jordan joins us to discuss how Homeserve is using Diagflow to help with customer needs.

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Conversation design: towards a single source of truth

Conversation design: towards a single source of truth 800 550 Ben McCulloch

It’s funny how we’d always taken conversations for granted until we had to design them. What was once so natural for us – two or more people having a chinwag…

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How Instacart is using conversational AI with Ayesha Saleem, Conversation Design Manager, Instacart

How Instacart is using conversational AI with Ayesha Saleem, Conversation Design Manager, Instacart 1600 1200 Rebecca Christie

Ayesha Saleem joins us to discuss how Instacart has brought in the use 0f conversational AI, as well as some conversation design best practice.

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Digital avatars for travel with Robert Cunningham, Innovation Manager, LNER

Digital avatars for travel with Robert Cunningham, Innovation Manager, LNER 1600 1200 Rebecca Christie

Robert Cunningham of LNER chats to us about digital avatars, their use in travel and the success it brings.

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Conversation design is a marathon with Matt Portillo, Conversation Design Lead, Amelia

Conversation design is a marathon with Matt Portillo, Conversation Design Lead, Amelia 1890 1417 Rebecca Christie

Matt Portillo chats with us about conversation design, why it isn’t really a project but is a long term journey.

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Best Practices For Conversation Design

Best Practices For Conversation Design 2240 1260 Kritika Yadav

Giving life to your bot is not an easy task. Being in the Conversation Design space for almost 5 years now, I’ve come across numerous challenges and have had tons…

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The past, present and future of conversation design with Voxable

The past, present and future of conversation design with Voxable 1600 1200 Kane Simms

Join Voxable’s Matt Buck and Lauren Golembiewski to dive deep into the past and future of conversation design.

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Conversational AI at scale with Philipp Heltewig, CEO, Cognigy

Conversational AI at scale with Philipp Heltewig, CEO, Cognigy 1600 1200 Kane Simms

Key learnings for deploying enterprise conversational AI at scale from Gartner Magic Quadrant Leader, Cognigy.

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Drastically improving chatbot performance with Benoit Alvarez, CTO, QBox

Drastically improving chatbot performance with Benoit Alvarez, CTO, QBox 1600 1200 Kane Simms

Most chatbots are pants. There’s one way to improve them tremendously, and this is it.

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