conversation design • VUX World

Rebecca Christie
August 19, 2022

Scaling a conversation design practice with Meredith Schulz, Sr. Conversation Design Manager, LivePerson

Scaling a conversation design practice with Meredith Schulz, Sr. Conversation Design Manager, LivePerson https://vux.world/wp-content/uploads/meredith-landscape.png 1600 1200 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/61a62614f405a15d4978524b5df65a86?s=96&d=blank&r=g August 19, 2022 August 20, 2022

Meredith Schulz, Sr. Conversation Design Manager, LivePerson, joins us to talk about how to effectively scale a conversation design practice.

Rebecca Christie
August 18, 2022

Why do most chatbots fail? With Dawn Harpster, TalkDesk

Why do most chatbots fail? With Dawn Harpster, TalkDesk https://vux.world/wp-content/uploads/dawn-landscape.png 1600 1200 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/61a62614f405a15d4978524b5df65a86?s=96&d=blank&r=g August 18, 2022 August 18, 2022

Dawn Harpster, Senior Conversation Architect at TalkDesk, joins us to discuss why most chatbots fail, and how you can design successful digital assistants.

Ben McCulloch
August 5, 2022

A novel approach to designing bot personas

A novel approach to designing bot personas https://vux.world/wp-content/uploads/A-novel-approach-to-designing-bot-personas.jpg 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g August 5, 2022 August 5, 2022

“There is no such thing as a voice user interface with no personality,” according to Voice User Interface Design, written by Michael H. Cohen, James P. Giangola and Jennifer Balogh in…

Rebecca Christie
July 21, 2022

Conversation design maturity with Braden Ream, CEO, Voiceflow

Conversation design maturity with Braden Ream, CEO, Voiceflow https://vux.world/wp-content/uploads/braden-l.jpg 1600 1200 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/61a62614f405a15d4978524b5df65a86?s=96&d=blank&r=g July 21, 2022 July 27, 2022

We were joined by Braden Ream, CEO, Voiceflow to discuss conversation design maturity and best practice for growing conversational AI teams.

Rebecca Christie
July 14, 2022

How Rabobank uses conversational AI with Stefan Bijkerk

How Rabobank uses conversational AI with Stefan Bijkerk https://vux.world/wp-content/uploads/landscpae-s.jpg 1600 1200 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/61a62614f405a15d4978524b5df65a86?s=96&d=blank&r=g July 14, 2022 July 20, 2022

Stefan Bijkerk discusses with us on our podcast the ways that Rabobank is using conversational AI.

Brian Smith
May 9, 2022

Challenges we currently face in conversation design

Challenges we currently face in conversation design https://vux.world/wp-content/uploads/Article-Square-Sticker-Facebook-Cover.png 1640 924 Brian Smith Brian Smith https://secure.gravatar.com/avatar/da0b2f66780ef7fc04a6f9533baf7c13?s=96&d=blank&r=g May 9, 2022 May 9, 2022

Brian Smith, Sr Product Manager, Intuit, shares his research into the top challenges faced by conversational AI teams in 2022.

Rebecca Christie
April 22, 2022

How Homeserve is using DialogFlow for CX automation with Phil Jordan, Head of Contact Channel Automation and Self Service, Homeserve

How Homeserve is using DialogFlow for CX automation with Phil Jordan, Head of Contact Channel Automation and Self Service, Homeserve https://vux.world/wp-content/uploads/Phil-Jordan-Landscape.png 1600 1200 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/61a62614f405a15d4978524b5df65a86?s=96&d=blank&r=g April 22, 2022 April 22, 2022

Phil Jordan joins us to discuss how Homeserve is using Diagflow to help with customer needs.

Ben McCulloch
April 21, 2022

Conversation design: towards a single source of truth

Conversation design: towards a single source of truth https://vux.world/wp-content/uploads/Voxable_IMG_sundial.jpg 800 550 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g April 21, 2022 April 21, 2022

It’s funny how we’d always taken conversations for granted until we had to design them. What was once so natural for us – two or more people having a chinwag…

Rebecca Christie
April 21, 2022

How Instacart is using conversational AI with Ayesha Saleem, Conversation Design Manager, Instacart

How Instacart is using conversational AI with Ayesha Saleem, Conversation Design Manager, Instacart https://vux.world/wp-content/uploads/Ayesha_lANDSCAPE.jpeg 1600 1200 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/61a62614f405a15d4978524b5df65a86?s=96&d=blank&r=g April 21, 2022 July 5, 2022

Ayesha Saleem joins us to discuss how Instacart has brought in the use 0f conversational AI, as well as some conversation design best practice.

Rebecca Christie
April 21, 2022

Digital avatars for travel with Robert Cunningham, Innovation Manager, LNER

Digital avatars for travel with Robert Cunningham, Innovation Manager, LNER https://vux.world/wp-content/uploads/Rob_Landscape.jpeg 1600 1200 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/61a62614f405a15d4978524b5df65a86?s=96&d=blank&r=g April 21, 2022 May 26, 2022

Robert Cunningham of LNER chats to us about digital avatars, their use in travel and the success it brings.

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