Podcast

Amazon Alexa’s Paul Cutsinger tells us what’s new

Amazon Alexa’s Paul Cutsinger tells us what’s new 1800 1200 VUX World

At Alexa Live 2020, Amazon dropped 31 new features on us, the most features dropped at one time ever. Alexa’s Head of Developer Strategy, Paul Cutsinger, joins us to break them down. read more

Your audio strategy’s Holy Trinity with Ron Jaworski

Your audio strategy’s Holy Trinity with Ron Jaworski 1800 1200 VUX World

Ron Jaworski, CEO Trinity Audio, joins us to share how to satisfy the user, the publisher and the advertiser with your audio strategy. read more

Creating human-like voice bots for IVR with Einav Itamar

Creating human-like voice bots for IVR with Einav Itamar 1800 1200 VUX World

Einav Itamar is the founder and CEO of Voca.ai, a technology company specialising in IVR automation using conversational AI. He joins Dustin and Kane to chat about how to create human-like conversations for IVR bots, the impact of coronavirus on call centre demand and how organisations are approaching automating incoming call centre calls with AI.

Need help with call centre automation? Book a free 20 minute consultation.



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Designing human-like voice bots for IVR

One thing is for sure: Covid-19 hit call centres hard.

Some saw the frailty of legacy systems and infrastructure that require you to be fixed at a desk. They had to close completely, unable to work remotely.

Some could enable operatives to work from home, but they were snowed under with a barrage of calls. For some, it was well in excess of double call volumes.

A few realised what was happening and acted. They implemented (or increased their usage of) conversational AI.

Find out how they did, and how you can create human-like, automated conversations that allow you to increase self-service and scale your demand management with Einav Eitamar, CEO, Voca.ai.

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Automating call centres with AI and Frank Schneider

Automating call centres with AI and Frank Schneider 1800 1200 VUX World

Frank Schneider, CEO of Speakeasy AI joins us to share how you can automate your call centres using conversational AI.
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Multi modal design with Google’s Daniel Padgett

Multi modal design with Google’s Daniel Padgett 1800 1200 VUX World

Google’s Head of Conversation Design, Daniel Padgett, shares how his team approach multi modal design across all Google Assistant-enabled devices.
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Alexa is part of the family now with Rozzi Meredith

Alexa is part of the family now with Rozzi Meredith 1800 1200 VUX World

We’re joined by Rozzi Meredith, Head of Innovation Strategy at Voxly Digital, to discuss their new report: ‘Part of the family, now: investigating voice usage amongst UK families’.
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The Rundown: THE API, Beeb and the most recognisable audio logos

The Rundown: THE API, Beeb and the most recognisable audio logos 1800 1200 VUX World

Kane Simms and Dustin Coates rundown this week’s top stories in voice and conversational AI.



AVAILABLE ON ALL PODCAST PLAYERS.

Top stories this week:

Open AI API

The Beeb, BBC’s voice assistant in public Beta

Flipkart launches voice assistant for web

Microsoft files patent for smart speaker

Veritonic Audio Logo Index 2020

Using voice to make Scientists more productive with Dan DeAlmeida

Using voice to make Scientists more productive with Dan DeAlmeida 1800 1200 VUX World

Dan DeAlmeida joins us to share how LabVoice is making scientists more productive and how you can use voice technology to streamline working processes. read more

SMS conversation design with Hillary and Matthew Black

SMS conversation design with Hillary and Matthew Black 1800 1200 VUX World

Hillary and Matthew Black join us to share how to design and implement automated conversational AI with SMS messaging, and why you should. read more

The Rundown: Voice authenticated purchasing and bye bye Google Home?

The Rundown: Voice authenticated purchasing and bye bye Google Home? 1800 1200 VUX World

Kane Simms and Dustin Coates are joined by Claire Mitchell to Rundown the week’s conversational AI news.

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