At Alexa Live 2020, Amazon dropped 31 new features on us, the most features dropped at one time ever. Alexa’s Head of Developer Strategy, Paul Cutsinger, joins us to break them down. read more
Ron Jaworski, CEO Trinity Audio, joins us to share how to satisfy the user, the publisher and the advertiser with your audio strategy. read more
Einav Itamar is the founder and CEO of Voca.ai, a technology company specialising in IVR automation using conversational AI. He joins Dustin and Kane to chat about how to create human-like conversations for IVR bots, the impact of coronavirus on call centre demand and how organisations are approaching automating incoming call centre calls with AI.
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Designing human-like voice bots for IVR
One thing is for sure: Covid-19 hit call centres hard.
Some saw the frailty of legacy systems and infrastructure that require you to be fixed at a desk. They had to close completely, unable to work remotely.
Some could enable operatives to work from home, but they were snowed under with a barrage of calls. For some, it was well in excess of double call volumes.
A few realised what was happening and acted. They implemented (or increased their usage of) conversational AI.
Find out how they did, and how you can create human-like, automated conversations that allow you to increase self-service and scale your demand management with Einav Eitamar, CEO, Voca.ai.
Frank Schneider, CEO of Speakeasy AI joins us to share how you can automate your call centres using conversational AI.
Google’s Head of Conversation Design, Daniel Padgett, shares how his team approach multi modal design across all Google Assistant-enabled devices.
We’re joined by Rozzi Meredith, Head of Innovation Strategy at Voxly Digital, to discuss their new report: ‘Part of the family, now: investigating voice usage amongst UK families’.
Dan DeAlmeida joins us to share how LabVoice is making scientists more productive and how you can use voice technology to streamline working processes. read more
Hillary and Matthew Black join us to share how to design and implement automated conversational AI with SMS messaging, and why you should. read more
Kane Simms and Dustin Coates are joined by Claire Mitchell to Rundown the week’s conversational AI news.