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Podcast

AI-based routing in contact centres with Ronald Rubens, Sentio CX

AI-based routing in contact centres with Ronald Rubens, Sentio CX 1600 1200 Rebecca Christie

Ronald Rubens, Sentio CX joins us as he shares AI-based routing in contact centres.

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Conversations2 – Justin Randall

Conversations2 – Justin Randall 1200 1200 Rebecca Christie

It’s common for teams to have both programmers and conversation designers. You need both to get a solid result. They’re both aiming to create the same thing (a robust conversation…

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Customer journey analytics with Tim Friebel

Customer journey analytics with Tim Friebel 1600 1200 Rebecca Christie

Tim Friebel joins us on our VUX world podcast as he shares insights into customer journey analytics.

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The Uniphore approach to conversational automation with Kim West

The Uniphore approach to conversational automation with Kim West 1600 1200 Rebecca Christie

Kim West joins us as she shares with us the approach Uniphore is using to conversational automation.

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Why messaging should be part of your content strategy, with Nick Martin

Why messaging should be part of your content strategy, with Nick Martin 1600 1200 Rebecca Christie

Nick Martin joins us on our VUX World podcast as he shares why messaging should be part of your content strategy.

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The future trajectory of AI in customer experience, with Sham Aziz

The future trajectory of AI in customer experience, with Sham Aziz 1600 1200 Rebecca Christie

Sham Aziz joins us on our VUX World podcast as he shares the future trajectory of AI in customer experience.

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Conversations2 – Millani Jayasingkam

Conversations2 – Millani Jayasingkam 1600 1200 Rebecca Christie

Designers love to talk design. Often people focus on their favourite tools, processes, hacks and gripes. It all matters. The technical aspects are just as important as well. We’re designing…

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LLMs in practice with Matt Taylor, Knowbl

LLMs in practice with Matt Taylor, Knowbl 1600 1200 Rebecca Christie

Matt Taylor is back on VUX world as he shares LLMs in practice.

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UX Design with LLMs, with Braden Ream, CEO, Voiceflow

UX Design with LLMs, with Braden Ream, CEO, Voiceflow 1600 1200 Rebecca Christie

Braden Ream, CEO, Voiceflow joins us as he shares about UX Design with LLMs.

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How Salesforce are using LLMs with Greg Bennett

How Salesforce are using LLMs with Greg Bennett 1600 1200 Rebecca Christie

Greg Bennett’s the final Conversations2 interviewee focused on large language models! When I heard that Salesforce have adopted LLMs at scale (and also heard that they had started to design…

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