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Podcast

Voice UX Design in a generative AI world with Cooper Johnson

Voice UX Design in a generative AI world with Cooper Johnson 1920 1080 Kane Simms

Cooper Johnson is a Voice UX Designer at Gridspace, one of the leading voice AI technology companies.

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Traversing the uncanny valley with Falene McKenna

Traversing the uncanny valley with Falene McKenna 1920 1080 Kane Simms

Falene McKenna is arguably the most charismatic member of the conversation design community.

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CSAT and NPS are dead. Good Riddance. With Richard Smullen

CSAT and NPS are dead. Good Riddance. With Richard Smullen 1800 1200 Rebecca Christie

Richard Smullen is the CEO of Pypestream, an AI automation platform making waves with its approach to design and operationalising conversational experiences.

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The role of AI in music with SoundCloud’s Hazel Savage

The role of AI in music with SoundCloud’s Hazel Savage 1600 1200 Kane Simms

Hazel joins us to discuss the role of AI in music, the opportunities, challenges and future.

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How we built AI assistant, Sandy, with loveholidays

How we built AI assistant, Sandy, with loveholidays 1600 1200 Rebecca Christie

The loveholidays AI team join us to share their lessons learned from implementing the award-winning AI assistant, Sandy.

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Unlocking AI use cases with speech recognition with Ricardo Herreros-Symons

Unlocking AI use cases with speech recognition with Ricardo Herreros-Symons 1600 1200 Kane Simms

Ricardo Herreros-Symons joins us as he shares the process of unlocking AI use cases with speech recognition.

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OpenAI GPT-4o: What’s new and what’s the impact on CX?

OpenAI GPT-4o: What’s new and what’s the impact on CX? 1600 1200 Rebecca Christie

Marc Bernstein joins us to discuss whats new and whats the impact on CX from OpenAI GPT-4o.

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Chatbot and LLM Analytics with Eric Griffing, Dashbot

Chatbot and LLM Analytics with Eric Griffing, Dashbot 1600 1200 Rebecca Christie

Join us as we discuss how businesses can leverage analytics to optimise customer interactions, the common pitfalls in current AI strategies, and the future of AI in customer service.

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AI that filters voices and soften accents, with Ofer Ronen

AI that filters voices and soften accents, with Ofer Ronen 1600 1200 Kane Simms

Ofer Ronen joins us as he shares with us how AI is being used to filter voices and making accents clearer to understand!

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Lessons from 21 years in conversational AI with Chris Ezekiel

Lessons from 21 years in conversational AI with Chris Ezekiel 1600 1200 Kane Simms

Chris Ezekiel, Creative virtual joins us as he shares his knowledge from being in the conversational AI space for 21 years!

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