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AI on the rails: Arriva’s journey into intelligent travel assistance

AI on the rails: Arriva’s journey into intelligent travel assistance 1280 720 Rebecca Christie

In this episode on the VUX World podcast, we chat all about the innovative AI journey of Citizens Advice with Stuart Pearson.

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Responsible AI, Real Results with Citizens Advice

Responsible AI, Real Results with Citizens Advice 1280 720 Rebecca Christie

In this episode on the VUX World podcast, we chat all about the innovative AI journey of Citizens Advice with Stuart Pearson.

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How United Airlines automates 64% of special requests with AI-enabled voice guidance

How United Airlines automates 64% of special requests with AI-enabled voice guidance 1536 1024 Kane Simms

Discover how a multimodal approach improved United Airlines’ user experience. 

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NatWest on Gen AI with Mark Worden

NatWest on Gen AI with Mark Worden 1280 720 Taras Semeniuk

In this episode, we dive deep into how NatWest uses generative AI to reshape customer service at scale, with Mark Worden, Strategy & Innovation Lead for Cora at NatWest.

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Inside Autodesk’s AI-powered sales & CX transformation with Chafik Abdellaoui

Inside Autodesk’s AI-powered sales & CX transformation with Chafik Abdellaoui 1280 720 Taras Semeniuk

In this episode, we chat with Chafik Abdellaoui, Workforce and Quality Manager at Autodesk, about how AI is used in sales and customer experience and the real results.

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Is AI enough? How businesses can stand out

Is AI enough? How businesses can stand out 1280 720 Taras Semeniuk

In this episode, Panos Karagiannis, CEO of Moveo.AI, joins us to explore how AI has been reshaping business automation.

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Revolutionising AI usability with Jakob Nielsen

Revolutionising AI usability with Jakob Nielsen 1280 720 Rebecca Christie

In this episode, UX legend Jakob Nielsen joins VUX World to discuss why AI usability still lags behind and what needs to change.

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AI agents: hype vs reality with Ronald Ashri, OpenDialog

AI agents: hype vs reality with Ronald Ashri, OpenDialog 1280 720 Kane Simms

Ronald Ashri, Co-Founder of OpenDialog, discusses the evolving landscape of conversational AI, including all the hype around AI agents.

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The hidden ceiling in CX automation, and how to shatter it

The hidden ceiling in CX automation, and how to shatter it 1700 954 Taras Semeniuk

Rethink how automation fits into your customer service and unlock the power of human-like AI guidance for complex customer journeys.

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Salzburg AG revolutionises customer service with generative AI, Sarah Haider

Salzburg AG revolutionises customer service with generative AI, Sarah Haider 1920 1080 Kane Simms

In this podcast with Sarah Haider, Digital Manager for Conversational AI at Salzburg AG, we explore the journey of revolutionising customer interactions with generative AI.

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