Content

Taras Semeniuk
July 11, 2025

Inside the AI copilot revolution that saved Essent €1.8M with Kellin Sjoerds and Ricky Rekkers

Inside the AI copilot revolution that saved Essent €1.8M with Kellin Sjoerds and Ricky Rekkers https://vux.world/wp-content/uploads/Essent-VUX-episode-thumbnail.jpg 1280 720 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c15c16c6f1acd7394bd4c037266674a4?s=96&d=blank&r=g July 11, 2025 July 11, 2025

Discover how Essent built an award-winning AI copilot that cut call times, empowered agents, and saved €1.8M – all through innovative design, safe deployment, and real-world innovation.

Taras Semeniuk
July 4, 2025

From IVR to AI: The future of voice testing in contact centres with Satish Barot, Klearcom

From IVR to AI: The future of voice testing in contact centres with Satish Barot, Klearcom https://vux.world/wp-content/uploads/Klearcom-episode-VUX-World.jpg 1280 720 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c15c16c6f1acd7394bd4c037266674a4?s=96&d=blank&r=g July 4, 2025 July 4, 2025

As generative AI redefines the contact centre, ensuring consistent performance across complex telephony networks becomes mission-critical.

Kane Simms
July 3, 2025

AI in financial services: lessons from DNB and MSUFCU

AI in financial services: lessons from DNB and MSUFCU https://vux.world/wp-content/uploads/AI-in-financial-services.jpg 1280 720 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g July 3, 2025 July 4, 2025

Discover how leading financial services organisations are finding success with AI.

Taras Semeniuk
June 27, 2025

The enterprise AI evolution nobody’s talking about with Merlin Bise, Inbenta

The enterprise AI evolution nobody’s talking about with Merlin Bise, Inbenta https://vux.world/wp-content/uploads/Merlin-Bise-Inbenta-CTO-VUX-World-Podcast.jpg 1920 1080 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c15c16c6f1acd7394bd4c037266674a4?s=96&d=blank&r=g June 27, 2025 June 27, 2025

The tools enterprises need to radically improve productivity are already here. The challenge is implementing what exists with purpose and precision.

Kane Simms
June 26, 2025

AI and the BPO industry: why enterprises must take notice

AI and the BPO industry: why enterprises must take notice https://vux.world/wp-content/uploads/BPO-article-VUX-World.jpg 1536 1024 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g June 26, 2025 June 27, 2025

The world of business process outsourcing (BPO) is at a crossroads, dramatically changed by the relentless march of Artificial Intelligence, especially generative AI.

Taras Semeniuk
June 20, 2025

Gaining clarity in conversational AI live from Boost Camp

Gaining clarity in conversational AI live from Boost Camp https://vux.world/wp-content/uploads/Boost-Camp-episode-cover.jpg 1280 720 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c15c16c6f1acd7394bd4c037266674a4?s=96&d=blank&r=g June 20, 2025 June 27, 2025

In this special episode, recorded live at Boost Camp, we have three industry leaders who are shaping the future of conversational AI

Kane Simms
June 19, 2025

The e-commerce fashion brand that made AI work for CX

The e-commerce fashion brand that made AI work for CX https://vux.world/wp-content/uploads/AI-for-customer-experienc-ein-e-commerce.jpg 1439 767 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g June 19, 2025 June 20, 2025

While the promise of AI in customer experience is compelling, turning that promise into actual value takes more than plugging in a chatbot.

Taras Semeniuk
June 13, 2025

How True Classic tailored AI for customer experience with Jordan Gesky

How True Classic tailored AI for customer experience with Jordan Gesky https://vux.world/wp-content/uploads/True-Classic-AI-for-customer-experience-VUX-World-podcast.jpg 1280 720 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c15c16c6f1acd7394bd4c037266674a4?s=96&d=blank&r=g June 13, 2025 June 13, 2025

Discover a real-world example of how AI is driving tangible results for a fast-growing apparel brand.

Taras Semeniuk
June 9, 2025

8 reasons AI projects fail and 12 ways to make yours a success

8 reasons AI projects fail and 12 ways to make yours a success https://vux.world/wp-content/uploads/how-to-make-you-AI-project-success.jpg 1920 1080 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c15c16c6f1acd7394bd4c037266674a4?s=96&d=blank&r=g June 9, 2025 June 20, 2025

Despite the enthusiasm for AI among businesses, industry research consistently shows that 80–90% of AI pilots never make it into production. So why is that?

Taras Semeniuk
June 6, 2025

AI vs BPO: Foundever’s transformative journey with Guillaume Laporte

AI vs BPO: Foundever’s transformative journey with Guillaume Laporte https://vux.world/wp-content/uploads/AI-vs-BPO-Guilleaume-Laporte-VUX-episode.jpg 1280 720 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c15c16c6f1acd7394bd4c037266674a4?s=96&d=blank&r=g June 6, 2025 June 6, 2025

In this episode, we talk to Guillaume Laporte, Chief AI Officer at Foundever – a $4 billion BPO giant with 150,000 employees worldwide.

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