The Uniphore approach to conversational automation with Kim West

Rebecca Christie
September 26, 2023
in Podcast

The Uniphore approach to conversational automation with Kim West https://vux.world/wp-content/uploads/UNIPHORE-L.png 1600 1200 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/61a62614f405a15d4978524b5df65a86?s=96&d=blank&r=g September 26, 2023 October 27, 2023

Kim West joins us as she shares with us the approach Uniphore is using to conversational automation.

Kim West is the Director of Product Marketing at Uniphore, one of the leading conversational automation technology and service companies. Kim joins us to share some of the top use cases for conversational automation across industries and shares some best practice in getting it right.

AVAILABLE ON ALL PODCAST PLAYERS.

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In this episode

00:00 Introduction
00:50 Welcome Kim
02:28 Spending time in customer service
06:13 Customer service being ‘Entry level’
10:25 Assistants main aim is helping people
20:44 Transformative use case
32:15 Uniphore approach to analytics
40:48 How Uniphore measures impact
44:46 The market demand
50:49 Insights & Tips for agent capabilities
55:15 Challenges of designed a combined automated agents & agent experience
57:33 Outro

Find out more – https://www.uniphore.com/

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The Uniphore approach to conversational automation with Kim West

AVAILABLE ON ALL PODCAST PLAYERS.

Apple Podcasts | Spotify | YouTube | Overcast | Google Podcasts

In this episode

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