fbpx
Building enterprise AI agents in hours with Merlin Bise, CTO at Inbenta 1280 720 Taras Semeniuk

Building enterprise AI agents in hours with Merlin Bise, CTO at Inbenta

Getting from prototype to production with the accuracy, security, and scale a real business needs still takes months for most companies. Inbenta says its new Encore platform closes that gap in days or even hours.

read more
Where generative AI earns its place in fintech. Lessons from Jaja Finance with Adrian Matei 1280 720 Taras Semeniuk

Where generative AI earns its place in fintech. Lessons from Jaja Finance with Adrian Matei

Most teams are still asking where to use AI. The better question is where not to.

read more
A pulse check on conversational AI in 2026 1280 720 Kane Simms

A pulse check on conversational AI in 2026

We hit the floor at the European Chatbot and Conversational AI Summit in Edinburgh with a mic and a simple rule: answer a question, then leave one for the next person.

read more
Your contact centre is sitting on a goldmine of customer insight with Shane Lynn, EdgeTier 1280 720 Taras Semeniuk

Your contact centre is sitting on a goldmine of customer insight with Shane Lynn, EdgeTier

Most contact centres generate thousands of conversations a day, yet most of that data goes unanalysed. In this episode, we discuss how conversational intelligence can turn that data into actionable signals across every interaction.

read more
Testing for trust in the age of AI agents with Amitha Pulijala and Christoph Börner, Cyara 1280 720 Taras Semeniuk

Testing for trust in the age of AI agents with Amitha Pulijala and Christoph Börner, Cyara

Discover how leading teams are testing AI agents in a world of non-deterministic systems, covering trust, cost and scale.

read more
The realities of deploying generative AI in customer support with Alia Azim, Citation Group 1280 720 Taras Semeniuk

The realities of deploying generative AI in customer support with Alia Azim, Citation Group

In this episode, we discuss how to shift from traditional NLU chatbots to generative AI conversational agents.

read more
AI agents with salaries: Inside the “Cloud Employee” model with Gabe Larsen, Atonom 1280 720 Taras Semeniuk

AI agents with salaries: Inside the “Cloud Employee” model with Gabe Larsen, Atonom

What happens when AI stops being treated like a tool and starts being hired like an employee?

read more
The evolution of conversation design in the age of generative AI with Georgios Tserdanelis, JPMorganChase 1280 720 Taras Semeniuk

The evolution of conversation design in the age of generative AI with Georgios Tserdanelis, JPMorganChase

We explore how conversational AI has evolved from scripted IVR and NLU systems to large language models and agentic experiences.

read more
Automating customer service across 170 countries with HBX Group 1280 720 Taras Semeniuk

Automating customer service across 170 countries with HBX Group

HBX Group sits in the middle of one of the most complex customer service chains in travel. A single issue can span a traveller, a travel agent, a global booking platform and a hotel on the other side of the world.

read more
Designing conversational AI that works with Anne Cantera of Optimum 1280 720 Taras Semeniuk

Designing conversational AI that works with Anne Cantera of Optimum

From IVRs to multimodal AI experiences, the hardest problems are rarely technical. Anne Cantera breaks down what it takes to design conversational AI that customers trust and use.

read more
The AI talent war with Chris Morrow, Founder of Digitalent 1280 720 Taras Semeniuk

The AI talent war with Chris Morrow, Founder of Digitalent

Cars are becoming one of the most competitive frontiers in AI, and most people don’t realise how complex it really is.

read more
The AI-driven evolution of the in-car experience with BalaKrishna Kolluru, Senior Director of AI at Cerence AI 2560 1443 Taras Semeniuk

The AI-driven evolution of the in-car experience with BalaKrishna Kolluru, Senior Director of AI at Cerence AI

Cars are becoming one of the most competitive frontiers in AI, and most people don’t realise how complex it really is.

read more
Why AI is the future of customer service with Fergal Reid, Chief AI Officer at Intercom 2560 1437 Taras Semeniuk

Why AI is the future of customer service with Fergal Reid, Chief AI Officer at Intercom

What does it really take to build AI that can resolve customer support at scale reliably, safely, and with measurable business impact?

read more
How AI is rewriting the business automation playbook with Joe Kim, CEO of DRUID AI 2560 1439 Taras Semeniuk

How AI is rewriting the business automation playbook with Joe Kim, CEO of DRUID AI

Learn why AI might be the biggest shift in technology since the internet.

read more
What is agentic AI? Inside Teneo’s real-world automation approach with Anne Jenkins 2560 1472 Taras Semeniuk

What is agentic AI? Inside Teneo’s real-world automation approach with Anne Jenkins

Everyone’s slapping ‘agentic’ on their AI products, but what does that even mean?

read more
15 million chats per year: Lessons in AI-driven customer conversations from Lloyds Banking Group with Cainan Wright and John Young 1280 720 Taras Semeniuk

15 million chats per year: Lessons in AI-driven customer conversations from Lloyds Banking Group with Cainan Wright and John Young

Learn what it really takes to scale conversational AI to 15 million conversations per year.

read more
Mastering context engineering in conversational AI with Martin Cross, Connect 1280 720 Taras Semeniuk

Mastering context engineering in conversational AI with Martin Cross, Connect

Discover the art and science of context engineering in conversational AI with Martin Cross, President of Connect.

read more
Making human-like voice AI accessible and affordable with NLX and Inworld 1280 720 Taras Semeniuk

Making human-like voice AI accessible and affordable with NLX and Inworld

Discover how NLX and Inworld make studio-quality voice experiences accessible to developers and enterprises at scale.

read more
AI, empathy, and the future of work with Ian Jacobs, Opus Research 1280 720 Taras Semeniuk

AI, empathy, and the future of work with Ian Jacobs, Opus Research

Ian Jacobs of Opus Research talks about AI, empathy, jobs, and the future of work, blending tech insights with big societal questions.

read more
Expert analysis of the best AI platforms in 2025 800 450 Kane Simms

Expert analysis of the best AI platforms in 2025

This is an essential VUX World episode for CX leaders seeking to make informed decisions about their AI tech stack.

read more
Machines that talk: How Toyota drives innovation in manufacturing with Kordel France 1280 720 Taras Semeniuk

Machines that talk: How Toyota drives innovation in manufacturing with Kordel France

Discover how Toyota uses AI to transform its manufacturing floors today and what the future of human-machine teamwork could look like.

read more
NiCE & Cognigy: The AI arms race in CX has begun 1280 720 Taras Semeniuk

NiCE & Cognigy: The AI arms race in CX has begun

The AI arms race in customer experience just got serious. We dig into what NiCE’s $955 million acquisition of Cognigy means for the future of AI in customer experience.

read more
Inside the analyst’s mind: How AI is reshaping enterprise communications with Jon Arnold 1280 720 Taras Semeniuk

Inside the analyst’s mind: How AI is reshaping enterprise communications with Jon Arnold

From the hype cycle around AI to the real-world constraints enterprises face when adopting new tech, we explore the future of business communications.

read more
Inside the AI copilot revolution that saved Essent €1.8M with Kellin Sjoerds and Ricky Rekkers 1280 720 Taras Semeniuk

Inside the AI copilot revolution that saved Essent €1.8M with Kellin Sjoerds and Ricky Rekkers

Discover how Essent built an award-winning AI copilot that cut call times, empowered agents, and saved €1.8M – all through innovative design, safe deployment, and real-world innovation.

read more

Looking for something?

SUBSCRIBE

The latest in AI-powered customer experience.

Make better strategic decisions and design better systems with the help of our weekly newsletter.

    Enter your
    text here

      Join CX leaders shaping AI-powered customer experiences at CCW UK Summit
      Discover more
      This is default text for notification bar
      Learn more