Gopi Polavarapu, Sr. VP at Kore.ai joins us as he shares 3 innovative use cases which are used in retail
Explore the transformative power of conversational AI and large language models (LLMs) in creating personalized and seamless retail experiences. In this podcast, we’ll explore three use cases where AI is impacting the retail customer and employee journey.
The traditional shopping cart is dead. In today’s digital world, customers expect a more connected and personalized shopping experience. This means that businesses need to go beyond the cart and focus on creating a seamless and engaging experience that meets the needs of their customers.
Join Gopi Polavarapu, Sr. VP at Kore AI as he shares insights into leveraging AI solutions, such as ChatGPT, to create immersive, personalized customer journeys from online to brick and mortar, customer experience to employee experience.
In this episode
00:00 Introduction and presenting Unparsed event use VUXWORLD and save 50% or visit the Unparsed website and proceed to the checkout https://unparsedconf.com/
01:50 Welcome Gopi
05:08 Retail opportunities
08:08 Challenges conversational AI solves
13:00 Conversational interface bonuses
17:38 Values of generative AI
19:37 Video Demo
28:30 Common retailer challenges
32:33 Approach to providing capabilities
33:55 Calling retailers – video demo
43:43 POS Systems customisation
46:35 Differences from in store – online
49:48 Digital associate video demo
57:30 Maintaining journeys
1:00:04 Gopi’s advice to retailers