Express Scripts, part of The Cigna Group, is one of the largest companies in the USA and is deploying conversational AI at a scale you wouldn’t believe.
Reaching up to 4,500 concurrent conversations across voice, text and chat means you need to have your people, processes and tools in order.
In this webinar, we’ll be charting the Cigna/Express Scripts journey through conversational automation and plucking out the key success factors in scaling an AI operation, including:
- How to deliver a crucial business use case in just 2 weeks!
- Cigna’s business-driven delivery process
- How to organise resources to deliver at scale
- Galvanising stakeholders and business support