Into the black hole
The metrics that matter for measuring chatbot performance
Chatbots are table-stakes for businesses today. But how do you know if yours is any good? Most throw their chatbot’s data into a black hole, never to be seen again. Instead, join us as we venture past the event horizon and reveal the secrets to measuring and improving your chatbot performance once and for all.
In this webinar, you’ll learn:
- The must have metrics for measuring chatbot performance
- How to set up analytics to measure these key metrics
- How to benchmark yourself with others in your industry
- The fallacy of typical CX metrics, like NPS
- Standards for chatbot analytics
About the webinar
So many companies launch a chatbot with zero idea about how to measure its success. They go live and send the lifeblood of their conversational AI application; the data; into a black hole. Unused, unloved. Gone forever.
Imagine if you did that with a human. Just throw them into conversations with customers without any way of knowing whether they’re doing a good job.
Even those that are trying to measure the success of their chatbots get stuck. What should you measure? What metrics matter? And how should you set yourself up for success?
That’s what we’ll teach you in this webinar.
Who’s it for?
Conversation designers, AI trainers and developers trying to understand how to utilise data to improve chatbot performance, as well as Product Owners and Managers needing to report results to business stakeholders.
June 8th: 9am PT | 12pm EST | 5pm GMT | 6pm CT