Boosting NPS scores with conversational AI
How Nova KBM Bank’s chatbot significantly boosted NPS scores
Learn the key ingredients to boosting NPS scores with conversational AI from Slovenia’s market-leading bank, Nova KBM.
About the webinar
In this exclusive VUX World webinar, Aleksandra Brdar Turk, Director Banking Operations, Nova KBM, will share a case study on how Nova KBM used conversational AI to tackle some core business challenges and boost NPS scores in the process.
- Which customer pain points in banking can be eased with conversational AI
- How to gain senior leadership support for conversational automation
- How to organise your team and resources for success
- Key implementation lessons for chatbots in banking
- Success factors that contribute to increasing NPS scores with conversational AI
- Key recommendations for improving CX with conversational AI
- Aleksandra Brdar Turk, Director Banking Operations, Nova KBM
- Kane Simms, CEO, VUX World
9am PT, 12pm EST, 5pm GMT, 6pm CET