The hidden ceiling in CX automation, and how to shatter it
Unlock the power of human-like AI guidance for complex customer journeys with Voice+
Chatbots and voicebots have revolutionised customer service, but they aren’t the silver bullet for every interaction. In fact, relying solely on these solutions for all of your automation needs will have you hitting a ceiling before long.
Join us to discover how Voice+ bridges the gap between basic self-service and human support, enhancing customer satisfaction while driving operational efficiency.
This innovative technology blends the efficiency of automation with the personal touch of live guidance, transforming how businesses handle customer queries.
Presented by
About this webinar
Join VUX World’s Kane Simms and NLX’s Andrei Papancea to dive into the future of AI-mediated automation.
This session will cover:
- The Automation Myth: Why not every customer issue should be handled through chat or voice bots alone.
- Understanding Limitations: Where traditional chatbots and voice bots fall short and why it matters for customer experience leaders.
- Introducing Voice+: How combining AI-based voice guidance with digital workflows can improve complex customer journeys
- Real-World Impact: Practical examples of how businesses reduce call times, improve resolution rates, and increase customer satisfaction.
- Strategic Takeaways: How to identify which customer journeys benefit from
- Voice+ and where to integrate it in your transformation roadmap.
Current AI automation technologies are insufficient for automating most support requests, especially the more complex issues where a phone call is required.
And what about those use cases where you already have great self-service capabilities on your website or your mobile app, but people still call rather than use them? You could task your people with coaching and guiding customers through so they can do it themselves next time. However, that will take a lot of people capital to execute. Your average handle time will go through the roof.
So what can you do?
Well, what if there was another way? What if you could automate the more complex use cases, get more leverage out of your existing self-service solutions, instill the right customer behaviour, increase digital adoption all while not having to hire a ton of people or impact your current service metrics?
Well, that is the role of AI guidance and Voice+.
Who is it for?
Perfect for leaders driving customer experience innovation, this session will help you rethink how automation fits into your customer service strategy and how to get the best of both worlds.
When
Thursday, February 27 at 10am PST, 1pm EST, 6pm GMT and 7pm CET
