Transforming customer experience through AI and automation
VUX World and Zoom are proud to present this whitepaper on how you can transform your customer experience through AI and automation, overcome the challenges of legacy contact centres and truly bring about CX innovation.
Inside, you’ll find a CX Leader’s guide to enabling the contact centre of the future. A step-by-step framework for integrating advanced AI capabilities, tools for generating actionable insights and a process for getting up-and-running with Zoom’s bleeding edge Contact Centre as a Service and Zoom Virtual Agents.
Prepare for tomorrow, today.
About this whitepaper
Discover how to analyse your data, define your vision, and map customer journeys to pinpoint where AI can drive real impact.
Understand why lifting and shifting your current contact centre service into the cloud is a short-term play, and what you can do instead to unlock big value for customers and your business.
In this whitepaper, you’ll learn:
- How to achieve a 95% CSAT rating with AI automation*
- Best practices for effortless AI-first CCaaS migrations
- How to identify use cases and prioritise tools
- Mitigating LLM hallucinations
- Analytics & insights at scale
- Enhanced agent support with AI tools
Zoom is already known worldwide for being a global leader in video calls and virtual meetings. Now, see how Zoom’s highly capable Contact Centre as a Service (CCaaS) and Conversational AI platform is paving the way for the future of CX automation and agent productivity.
See how you can transform your customer experience by downloading the whitepaper today.
*Based on Zoom’s Virtual Agent, deployed in Zoom’s customer support channels.
