Turn your team into conversation design experts We've educated over 100,000 conversational AI practitioners around the world. Now we've bottled up our world-leading frameworks and methodologies, and made them available through our conversation design training program, tailor-made for your team.

Enterprise Conversation Design Training

The Enterprise Conversation Design Training program turns product, design, marketing and customer service teams into conversation design experts.

The training is designed specifically for your needs, using your own conversational AI program, use cases and specific business goals as a blueprint.

In just a few days, we’ll teach you the knowledge, tools and frameworks used by the world’s leading conversation designers. We’ll coach you through the methodologies and activities required to create compelling conversational applications like chatbots, voicebots and virtual agents.

Not only will you develop a high-performing team of conversation designers with the skills needed to take your customer experience to the next-level, you’ll also use your company and your use cases for training materials.

That means you’ll not only learn what you do and experience how to do it, you’ll also get deliverable business outcomes at the end.

Totally remote

All sessions are virtual, so join from anywhere.

Global
Global program

Trainers in the US and UK.

Tailored
Tailor made

Designed around the needs of your team.

Practical
Practical

Learn by working on your projects.

What exactly will I learn?

By the end of the program, you’ll be able to:

  • What conversational AI is and how it works
  • Assess and prioritise use cases
  • Write dialogue and prompts
  • Design conversational flows
  • Prototype and test applications
  • Describe the conversation design processes
  • Work it into your design process
  • Train conversational AI
  • Analyse conversational AI

The cream of the crop

Your trainers aren’t just anybody, they’re some of the most proficient and respected conversation designers on the planet.

Kane Simms, Co-Founder, VUX World
Kane Simms

Kane Simms is the Co-Founder of VUX World, HBR published author and one of the top 10 voice AI influencers.

Hillary Black, Co-Founder, Mav, Founder, Conversation Designer Jobs
Hillary Black

Hillary Black is the Co-Founder and Head of Conversation Design at Mav, and Founder of Conversation Designer Jobs

Kane Simms, Co-Founder, VUX World
Kane Simms

Kane Simms is the Co-Founder of VUX World, HBR published author and one of the top 10 voice AI influencers.

Hillary Black, Co-Founder, Mav, Founder, Conversation Designer Jobs
Hillary Black

Hillary Black is the Co-Founder and Head of Conversation Design at Mav, and Founder of Conversation Designer Jobs

“We’ve all been designing conversations for some of the world’s biggest brands for years, and have trained hundreds of conversational AI practitioners. It just made sense to bring this stellar expertise together to give businesses everything they need to build a world-class conversation design practice.”

Kane Simms

KANE SIMMS

Interested? Let’s chat

Book a free training assessment call, or just grab some time with us to discuss your needs and options.

Download a sample prospectus

Get a sample course outline, agenda and an in-depth flavour of the kind of things you’ll learn.

Who’s it for?

  • UX design teams working on chat and voice bot projects in-house
  • CX and service design teams creating end-to-end multi-channel customer experiences
  • Product design teams looking to add conversational interfaces to software and apps
  • Marketing teams using conversational applications like messaging, voice assistants and chatbots to generate leads and sales
  • Customer service teams responsible for managing and designing IVR scripts, handling calls and live chat interactions

Why don’t I just do an online conversation design course?

Online conversation design courses are great if you’re personally looking to learn a little about conversation design. If you need to practically implement conversational AI for your business, and establish a consistent, fool-proof approach within your team, then you’ll need more than videos and quizzes.

Here is how our enterprise conversation design training for teams compares to its online equivalents.

Our training

Check Tailor made material

Check Work on your projects

Check Theory and practice

Check Learn with your team

Check Takes one week

Check Part of your working day

Check Builds momentum

Check Fun, energising and active

Check Do practical exercises

Online courses

CrossGeneric material

CrossHypothetical examples

CrossTheory

CrossLearn on your own

CrossOne month or longer

CrossFind your own time

CrossHard to keep motivated

CrossSedentary

CrossWatch videos

Learn by doing

You don’t learn how to ride a bike by watching videos of people ride bikes. You learn by riding one for yourself.

That’s why we use a mixture of theory and practice. We’ll teach you world-class methodologies and tactics, of course. But you’ll also work on your business and projects in all practical exercises.

That means you’re not only learning by doing, you’re also getting real-world outcomes at the same time!

Dog riding a bike

Interested? Let’s chat

Book a free training assessment call, or just grab some time with us to discuss your needs and options.

Download a sample prospectus

Get a sample course outline, agenda and an in-depth flavour of the kind of things you’ll learn.

Shouldn’t I just hire a conversation designer?

Yes! You absolutely should! But that’s easier said than done.

Searching for a conversation designer

The talent pool is small. There just aren’t many experienced conversation designers out there, so finding them is hard.

The market is competitive. Even the largest companies with the deepest wallets have trouble recruiting experienced conversation designers.

Salaries are high. With a small talent pool and more demand than supply, experienced conversation designers aren’t cheap!

Recruiting is costly. It takes both finances and time to plan, advertise, interview, offer and bed-in new staff.

We understand the market better than most and, although it might sound simple, recruiting a seasoned conversation designer is hard.

Training talent and giving them the skills they need to become a conversation designer… With our help, that is simple.

“Few people understand the market and landscape of conversational AI talent more than we do. Much less have the conversation design skills and experience to put together a program like this.”

Hillary Black

HILLARY BLACK

Besides, you already have talent

You’ve got talent already. You have people that can design, that can write, that can create customer-first experiences.

You already have the foundations to build great conversation designers.

Invest in the talent you have

Rather than battling to recruit, why not invest in talent you already have? Those who turn-up day-in, day-out, working tirelessly for your brand and customers.

Give them the skills to take your customer experience to the next-level.

Show them you care. Show that you trust them. Show that you believe.

How do I get started?

  1. Book a training scoping session with the team
  2. We’ll speak with your design team to understand their knowledge and skill gaps
  3. We create a bespoke programme based on the needs of your team
  4. Join us for our interactive training sessions
  5. Start designing the future of your customer experience

When is the best time to do conversation design training?

The ideal time to do this conversation design training course is at the outset of a real project where you’ll be building and designing a conversational user interface or application.

In this instance, we can use your actual project for training material. By the end of the course, you’ll have delivered on a big chunk of your project!

Otherwise, the second-best time is in preparation for a project you know is coming up. This way, you can develop the skills you need so that you’re ready and confident when the project lands.

Will I get a qualification?

While we don’t have an official accreditation, you will receive proof that you’ve been trained by the world’s leading experts in the form of a certificate. This will stand as a mark of quality that you can use to demonstrate that you have been trained by one of the most recognisable and trusted brands in conversational AI.

Sample Enterprise Conversation Design Training Certificate of Excellence

How long will it take?

How long it takes depends on the level of knowledge and expertise you have already. Typical training programmes will run for 2-4 days.

Do I have to do all of the sessions in one go?

It’s usually best to do the training close together over the course of a week. That way, you can really build momentum and benefit from intense practical learning. But if you’d prefer to spread it over a number of weeks, then that’s cool too.

How quickly can we do it?

It usually takes us a week or two to interview your team and plan the material, then we need to find a slot when you’re available for 2-4 days, so the typical lead time from booking to having the training is between 2-4 weeks.

Interested? Let’s chat

Book a free training assessment call, or just grab some time with us to discuss your needs and options.

Download a sample prospectus

Get a sample course outline, agenda and an in-depth flavour of the kind of things you’ll learn.

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