omotenashi

Kane Simms
June 19, 2026

Omotenashi: Japanese concept of hospitality and what CX teams can learn from it with Daniel Orenes Ferrández, Uber

Omotenashi: Japanese concept of hospitality and what CX teams can learn from it with Daniel Orenes Ferrández, Uber https://vux.world/wp-content/uploads/Daniel-Uber-thumbnail.png 1920 1080 Kane Simms Kane Simms https://secure.gravatar.com/avatar/94740996e14357fbf39db8e8aac6e9498fd1bbecb6a064baa816eb8a2ed577e4?s=96&d=blank&r=g June 19, 2026 June 19, 2026

Japan has some of the highest customer service expectations in the world. Daniel Orenes Ferrández of Uber explains how that shapes conversational AI design, from apology tone to sentiment analysis.

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omotenashi

Omotenashi: Japanese concept of hospitality and what CX teams can learn from it with Daniel Orenes Ferrández, Uber

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