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Lessons from 21 years in conversational AI with Chris Ezekiel

Lessons from 21 years in conversational AI with Chris Ezekiel 1600 1200 Kane Simms

Chris Ezekiel, Creative virtual joins us as he shares his knowledge from being in the conversational AI space for 21 years!

Is it safe to use LLMs in a healthcare setting?

Is it safe to use LLMs in a healthcare setting? 1792 1024 Ben McCulloch

You may be tempted to say no. There’s two obvious reasons why; LLMs hallucinate (which could mean that nonsense or simply incorrect health advice would be generated) and they can…

Balancing Tech Advancements with a Human Touch in Customer Service

Balancing Tech Advancements with a Human Touch in Customer Service 1792 1024 Ben McCulloch

How do you adapt to technological advancements while maintaining a human touch? AI is great at routine and easy to accomplish tasks, whereas humans can analyse and adjust when the…

Counteracting the risk of LLMs

Counteracting the risk of LLMs 1792 1024 Kane Simms

As of now, using LLMs in high-stakes enterprise customer interactions could be considered a risk. Although there are more robust ways of mitigating the hallucination issue emerging, it’s never going…

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    Lessons from 21 years in conversational AI with Chris Ezekiel 1600 1200 Kane Simms
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