Rasmus Hauch, CTO of Boost.ai, opens up the platform layer beneath enterprise AI agents: testing, guardrails, liability and voice at scale.
read moreBahadir Yilmaz, Chief Analytics Officer at ING, on using agentic AI to cut mortgage processing time, and the path to the instant mortgage.
read moreDiscover how Vodafone’s AI assistant TOBi became Super TOBi, and why seamless handover matters more than AI alone in customer resolution.
read moreAI is everywhere in customer experience, but few see real results. Simplyhealth and EdgeTier share what actually works when putting AI into production.
read moreWhat does it take to run AI-first customer service at a national scale? RVU’s Anna Fedorchuk on hitting up to 70% resolution across Confused.com and Uswitch.
read moreJapan has some of the highest customer service expectations in the world. Daniel Orenes Ferrández of Uber explains how that shapes conversational AI design, from apology tone to sentiment analysis.
read moreWe discuss why banks need a trust layer for AI agents, and what headless banking means for the future of finance.
read moreboost.ai’s Henry Vaage Iversen on why call volumes are rising and what it takes to deploy effective voice AI
read moreWe dig into what’s changed in voice AI technology, why phone volumes continue to rise and how large language models are reshaping what’s possible on the voice channel.
read moreIn this episode, we explore fine-tuned LLMs, enterprise voice AI and the future of conversational customer experience. Discover how PolyAI powers millions of customer interactions for global enterprises.
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