agent assist • VUX World

Kane Simms
August 2, 2022

Balto’s Real Time Index analyses 100m+ calls to enable agents to offer better CX

Balto’s Real Time Index analyses 100m+ calls to enable agents to offer better CX https://vux.world/wp-content/uploads/Balto-Real-Time-Index-Example.png 1280 720 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g August 2, 2022 August 2, 2022

I previously asked whether AI companies in customer service are the next Google’s, Instagram’s etc. Here’s some evidence on how that might occur.

Ben McCulloch
May 26, 2022

The ultimate guide to agent assist for call centres

The ultimate guide to agent assist for call centres https://vux.world/wp-content/uploads/Hero-Image-Landscape-1.png 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g May 26, 2022 May 26, 2022

Here’s your ultimate guide to agent assist: why it’s needed, what it is and how to implement it to help your call centre agents and customer.

Kane Simms
October 14, 2021

Google announces general availability of CCAI Insights

Google announces general availability of CCAI Insights https://vux.world/wp-content/uploads/CCAI-INSIGHTS.png 1600 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g October 14, 2021 October 14, 2021

Google has just made understanding your customers at scale a whole lot more accessible for all businesses with CCAI Insights.

Kane Simms
August 11, 2021

AI-driven real time guidance for call centre agents with Balto CEO, Marc Bernstein

AI-driven real time guidance for call centre agents with Balto CEO, Marc Bernstein https://vux.world/wp-content/uploads/real-time-guidance-with-marc-bernstein-website-hero.jpg 1800 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g August 11, 2021 August 11, 2021

Many have tried and failed to use AI for live call centre agent assist. Marc Bernstein shares how it’s done right.

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