analytics • VUX World

Kane Simms
November 23, 2023

How to implement a tried and tested bot improvement cycle

How to implement a tried and tested bot improvement cycle https://vux.world/wp-content/uploads/Bot-improvement-cycle-Wysdom-article.png 1456 816 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g November 23, 2023 November 24, 2023

If you’re working with conversational AI systems, then you’ll know that these things are like living organisms. A chatbot is more like a member of staff than it is a…

Ben McCulloch
August 2, 2023

What happens after you’ve designed and built your AI Assistant?

What happens after you’ve designed and built your AI Assistant? https://vux.world/wp-content/uploads/JoanBalmiterBajorek-article.png 1456 816 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g August 2, 2023 August 10, 2023

So what happens after your assistant goes live is continual tuning and improvements. Forever. This is not ‘set and forget’.

Ben McCulloch
July 4, 2023

Don’t cull the bots! Here’s 7 myths we should bury first

Don’t cull the bots! Here’s 7 myths we should bury first https://vux.world/wp-content/uploads/chatbot-myths-Wysdom-AI-article.png 1456 816 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g July 4, 2023 July 5, 2023

Some myths linger in the public consciousness for too long. Some lingering myths in conversational AI deserve re-evaluation.

Rebecca Christie
June 16, 2022

The digital assistant scorecard with Frank Schneider, CEO, Speakeasy AI

The digital assistant scorecard with Frank Schneider, CEO, Speakeasy AI https://vux.world/wp-content/uploads/frank-landscaoe.png 1600 1200 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/61a62614f405a15d4978524b5df65a86?s=96&d=blank&r=g June 16, 2022 June 16, 2022

Frank Schneider, CEO, Speakeasy AI, joins us on our podcast to tell us about the new digital assistant scorecard from Speakeasy AI.

Kane Simms
January 24, 2022

Drastically improving chatbot performance with Benoit Alvarez, CTO, QBox

Drastically improving chatbot performance with Benoit Alvarez, CTO, QBox https://vux.world/wp-content/uploads/benoit-alvarez-Website-hero.jpg 1600 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g January 24, 2022 January 24, 2022

Most chatbots are pants. There’s one way to improve them tremendously, and this is it.

Kane Simms
January 20, 2022

Exploring AI conversational intelligence with Surbhi Rathore, CEO, Symbl.ai

Exploring AI conversational intelligence with Surbhi Rathore, CEO, Symbl.ai https://vux.world/wp-content/uploads/surbhi-rathore-symbl-ai-vux-world-podcast-website-hero-image.jpg 1600 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g January 20, 2022 January 20, 2022

Finding and using data that you didn’t even know existed to improve customer experience and business operations.

Kane Simms
February 25, 2021

Why ‘containment rate’ is NOT the best way to measure your chatbot or voicebot

Why ‘containment rate’ is NOT the best way to measure your chatbot or voicebot https://vux.world/wp-content/uploads/containment-rate-website-hero.jpg 1800 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g February 25, 2021 October 8, 2021

Here’s why ‘containment rate’ isn’t the right way to measure the success of your chat bot or IVR bot and the 3 things you should use instead.

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