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How to implement a tried and tested bot improvement cycle

How to implement a tried and tested bot improvement cycle 1456 816 Kane Simms

If you’re working with conversational AI systems, then you’ll know that these things are like living organisms. A chatbot is more like a member of staff than it is a…

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What happens after you’ve designed and built your AI Assistant?

What happens after you’ve designed and built your AI Assistant? 1456 816 Ben McCulloch

So what happens after your assistant goes live is continual tuning and improvements. Forever. This is not ‘set and forget’.

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Don’t cull the bots! Here’s 7 myths we should bury first

Don’t cull the bots! Here’s 7 myths we should bury first 1456 816 Ben McCulloch

Some myths linger in the public consciousness for too long. Some lingering myths in conversational AI deserve re-evaluation.

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The digital assistant scorecard with Frank Schneider, CEO, Speakeasy AI

The digital assistant scorecard with Frank Schneider, CEO, Speakeasy AI 1600 1200 Rebecca Christie

Frank Schneider, CEO, Speakeasy AI, joins us on our podcast to tell us about the new digital assistant scorecard from Speakeasy AI.

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Drastically improving chatbot performance with Benoit Alvarez, CTO, QBox

Drastically improving chatbot performance with Benoit Alvarez, CTO, QBox 1600 1200 Kane Simms

Most chatbots are pants. There’s one way to improve them tremendously, and this is it.

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Exploring AI conversational intelligence with Surbhi Rathore, CEO, Symbl.ai

Exploring AI conversational intelligence with Surbhi Rathore, CEO, Symbl.ai 1600 1200 Kane Simms

Finding and using data that you didn’t even know existed to improve customer experience and business operations.

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Why ‘containment rate’ is NOT the best way to measure your chatbot or voicebot

Why ‘containment rate’ is NOT the best way to measure your chatbot or voicebot 1800 1200 Kane Simms

Here’s why ‘containment rate’ isn’t the right way to measure the success of your chat bot or IVR bot and the 3 things you should use instead.

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