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conversationa ai

Start with your CX problem first and work backwards

Start with your CX problem first and work backwards 1920 1080 Kane Simms

Discover valuable strategies for cutting through the noise and making AI work for your specific challenges.

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Here’s Conversational AI at a whopping great scale!

Here’s Conversational AI at a whopping great scale! 1456 816 Ben McCulloch

We often talk about how conversational AI can scale-up your customer services. It’s possible to serve far more customers than you could with just a human team of agents. Most…

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5 steps to selecting the perfect partner for conversational automation

5 steps to selecting the perfect partner for conversational automation 1120 840 Ben McCulloch

Recently, we wrote about Florida Blue’s multi-channel assistant. A Visual IVR system with a voice assistant that helps the health insurance company’s customers apply for replacement Digital ID cards.

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