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generative AI

Testing for trust in the age of AI agents with Amitha Pulijala and Cristoph Börner, Cyara

Testing for trust in the age of AI agents with Amitha Pulijala and Cristoph Börner, Cyara 1280 720 Taras Semeniuk

Discover how leading teams are testing AI agents in a world of non-deterministic systems, covering trust, cost and scale.

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The realities of deploying generative AI in customer support with Alia Azim, Citation Group

The realities of deploying generative AI in customer support with Alia Azim, Citation Group 1280 720 Taras Semeniuk

In this episode, we discuss how to shift from traditional NLU chatbots to generative AI conversational agents.

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Gaining clarity in conversational AI live from Boost Camp

Gaining clarity in conversational AI live from Boost Camp 1280 720 Taras Semeniuk

In this special episode, recorded live at Boost Camp, we have three industry leaders who are shaping the future of conversational AI

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How True Classic tailored AI for customer experience with Jordan Gesky

How True Classic tailored AI for customer experience with Jordan Gesky 1280 720 Taras Semeniuk

Discover a real-world example of how AI is driving tangible results for a fast-growing apparel brand.

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AI vs BPO: Foundever’s transformative journey with Guillaume Laporte

AI vs BPO: Foundever’s transformative journey with Guillaume Laporte 1280 720 Taras Semeniuk

In this episode, we talk to Guillaume Laporte, Chief AI Officer at Foundever – a $4 billion BPO giant with 150,000 employees worldwide.

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How Prudential is shaping user-centred design in the age of generative AI

How Prudential is shaping user-centred design in the age of generative AI 1536 1024 Kane Simms

Explore how Prudential Financial is embracing generative AI to revolutionise user-centred design.

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Designing for generative AI: The UX evolution at Prudential with Alex Shin

Designing for generative AI: The UX evolution at Prudential with Alex Shin 1280 720 Taras Semeniuk

In this episode, we’re joined by Alex Shin, Senior Product Designer at Prudential Financial, to talk about how UX is evolving in the age of LLMs.

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The mad genius of using LLMs as classifiers with Katherine Munro, Swisscom

The mad genius of using LLMs as classifiers with Katherine Munro, Swisscom 1280 720 Taras Semeniuk

In this episode, Kane Simms is joined by Katherine Munro, Conversational AI Engineer at Swisscom, for a deep dive into what might sound like an odd pairing: using LLMs to classify customer intents.

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