Retail • VUX World

Ben McCulloch
December 19, 2022

How to achieve better customer service during seasonal spikes

How to achieve better customer service during seasonal spikes https://vux.world/wp-content/uploads/Articles-2-1.png 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g December 19, 2022 December 19, 2022

We’ve written about novel uses of personas, how AI improves a human’s work, and how holistic AI is the future of customer service. There’s countless ways those concepts can be…

Ben McCulloch
August 24, 2022

AI at Marks and Spencer: 2 current use cases

AI at Marks and Spencer: 2 current use cases https://vux.world/wp-content/uploads/Article-Square-Sticker-Facebook-Cover-1120-×-840px-1.jpg 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g August 24, 2022 August 24, 2022

How do you take a quintessential British brand, steeped in tradition and history, with a legion of customers (quite a few who are in the older demographic) and transform it…

Ben McCulloch
July 5, 2022

Decathlon’s 5 year automation strategy took 6 months thanks to AI

Decathlon’s 5 year automation strategy took 6 months thanks to AI https://vux.world/wp-content/uploads/Article-Square-Sticker-Facebook-Cover-1120-×-840px-2.png 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g July 5, 2022 July 6, 2022

Despite the pains and sadness of the pandemic, there have been some curious and exciting developments. The sudden jolt to normal life caused many brands to rapidly change, with many…

Rebecca Christie
April 27, 2022

How Marks and Spencer is using conversational AI, with Steven Siddall, Contact Systems Lead, Marks and Spencer

How Marks and Spencer is using conversational AI, with Steven Siddall, Contact Systems Lead, Marks and Spencer https://vux.world/wp-content/uploads/Steven_Landscape.png 1600 1200 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/61a62614f405a15d4978524b5df65a86?s=96&d=blank&r=g April 27, 2022 July 22, 2022

Steve Siddall joins us to tell us about how Marks and Spencer is using conversational AI and the benefits it is bringing the business.

Kane Simms
March 24, 2022

How Decathlon is using conversational AI in retail with Charles Guth, Customer Service Manager, Decathlon

How Decathlon is using conversational AI in retail with Charles Guth, Customer Service Manager, Decathlon https://vux.world/wp-content/uploads/Charles_Guth_-_Decathlon_-_Landscape.jpg 1600 1200 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g March 24, 2022 July 27, 2022

Learn how Decathlon flipped the script on its customer service channels and built an entirely new customer service set up with AI.

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