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Why AI is the future of customer service with Fergal Reid, Chief AI Officer at Intercom

Why AI is the future of customer service with Fergal Reid, Chief AI Officer at Intercom 2560 1437 Taras Semeniuk

What does it really take to build AI that can resolve customer support at scale reliably, safely, and with measurable business impact?

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8 critical factors for deciding between hybrid and pure generative AI

8 critical factors for deciding between hybrid and pure generative AI 1200 800 Kane Simms

Discover the emerging hybrid AI techniques for customer experience that enable businesses to benefit from the immense power of generative AI, while maintaining certainty and consistency in areas that matter.

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How AI is rewriting the business automation playbook with Joe Kim, CEO of DRUID AI

How AI is rewriting the business automation playbook with Joe Kim, CEO of DRUID AI 2560 1439 Taras Semeniuk

Learn why AI might be the biggest shift in technology since the internet.

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Taming agentic AI: a practical enterprise approach

Taming agentic AI: a practical enterprise approach 1184 864 Kane Simms

Anne Jenkins, VP of Solution Architecture at Teneo, joins us to discuss what it truly takes to build enterprise-ready, agentic AI that delivers real value, not just flashy demos.

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What is agentic AI? Inside Teneo’s real-world automation approach with Anne Jenkins

What is agentic AI? Inside Teneo’s real-world automation approach with Anne Jenkins 2560 1472 Taras Semeniuk

Everyone’s slapping ‘agentic’ on their AI products, but what does that even mean?

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From logos to language: The next evolution of Brand Identity

From logos to language: The next evolution of Brand Identity 1920 1080 Kane Simms

Discover how generative voice AI is redefining brand identity, transforming it from static visuals and tone guides into adaptive, conversational experiences that sound unique to every customer, yet remain unmistakably on brand.

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15 million chats per year: Lessons in AI-driven customer conversations from Lloyds Banking Group with Cainan Wright and John Young

15 million chats per year: Lessons in AI-driven customer conversations from Lloyds Banking Group with Cainan Wright and John Young 1280 720 Taras Semeniuk

Learn what it really takes to scale conversational AI to 15 million conversations per year.

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Mastering context engineering in conversational AI with Martin Cross, Connect

Mastering context engineering in conversational AI with Martin Cross, Connect 1280 720 Taras Semeniuk

Discover the art and science of context engineering in conversational AI with Martin Cross, President of Connect.

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Your contact centre is already a voice AI channel: you just haven’t realised it yet

Your contact centre is already a voice AI channel: you just haven’t realised it yet 1536 893 Kane Simms

The voice channel in the contact centre has lost love in recent years. However, recent developments in voice AI (generative AI, speech recognition and speech synthesis) might be finally bringing…

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Making human-like voice AI accessible and affordable with NLX and Inworld

Making human-like voice AI accessible and affordable with NLX and Inworld 1280 720 Taras Semeniuk

Discover how NLX and Inworld make studio-quality voice experiences accessible to developers and enterprises at scale.

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    How SharkNinja scaled to $5bn with AI - live on December 18
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