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15 million chats per year: Lessons in AI-driven customer conversations from Lloyds Banking Group with Cainan Wright and John Young

15 million chats per year: Lessons in AI-driven customer conversations from Lloyds Banking Group with Cainan Wright and John Young 1920 1080 Taras Semeniuk

Learn what it really takes to scale conversational AI to 15 million conversations per year.

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Mastering context engineering in conversational AI with Martin Cross, Connect

Mastering context engineering in conversational AI with Martin Cross, Connect 1280 720 Taras Semeniuk

Discover the art and science of context engineering in conversational AI with Martin Cross, President of Connect.

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Your contact centre is already a voice AI channel: you just haven’t realised it yet

Your contact centre is already a voice AI channel: you just haven’t realised it yet 1536 893 Kane Simms

The voice channel in the contact centre has lost love in recent years. However, recent developments in voice AI (generative AI, speech recognition and speech synthesis) might be finally bringing…

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Making human-like voice AI accessible and affordable with NLX and Inworld

Making human-like voice AI accessible and affordable with NLX and Inworld 1280 720 Taras Semeniuk

Discover how NLX and Inworld make studio-quality voice experiences accessible to developers and enterprises at scale.

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AI, empathy, and the future of work with Ian Jacobs, Opus Research

AI, empathy, and the future of work with Ian Jacobs, Opus Research 1280 720 Taras Semeniuk

Ian Jacobs of Opus Research talks about AI, empathy, jobs, and the future of work, blending tech insights with big societal questions.

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Expert analysis of the best AI platforms in 2025

Expert analysis of the best AI platforms in 2025 800 450 Kane Simms

This is an essential VUX World episode for CX leaders seeking to make informed decisions about their AI tech stack.

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Machines that talk: How Toyota drives innovation in manufacturing with Kordel France

Machines that talk: How Toyota drives innovation in manufacturing with Kordel France 1280 720 Taras Semeniuk

Discover how Toyota uses AI to transform its manufacturing floors today and what the future of human-machine teamwork could look like.

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How Essent saved €1.8 million by listening to their call centre agents

How Essent saved €1.8 million by listening to their call centre agents 1280 720 Kane Simms

Most AI success stories sound too good to be true. This one’s different because it started with something we’ve all experienced: being put on hold while someone searches for an…

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NiCE & Cognigy: The AI arms race in CX has begun

NiCE & Cognigy: The AI arms race in CX has begun 1280 720 Taras Semeniuk

The AI arms race in customer experience just got serious. We dig into what NiCE’s $955 million acquisition of Cognigy means for the future of AI in customer experience.

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Are LLM chatbots ready for prime time?

Are LLM chatbots ready for prime time? 1600 900 Taras Semeniuk

In this exclusive VUX World webinar, we’ll separate the hype from reality, show you what’s working right now in real-world deployments.

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