What happens when AI stops being treated like a tool and starts being hired like an employee?
read moreDiscover how SharkNinja has moved beyond experimentation to production-scale AI implementation.
read moreWe explore how conversational AI has evolved from scripted IVR and NLU systems to large language models and agentic experiences.
read moreHBX Group sits in the middle of one of the most complex customer service chains in travel. A single issue can span a traveller, a travel agent, a global booking platform and a hotel on the other side of the world.
read moreFrom IVRs to multimodal AI experiences, the hardest problems are rarely technical. Anne Cantera breaks down what it takes to design conversational AI that customers trust and use.
read moreCars are becoming one of the most competitive frontiers in AI, and most people don’t realise how complex it really is.
read moreCars are becoming one of the most competitive frontiers in AI, and most people don’t realise how complex it really is.
read moreHere’s a scenario that should be keeping CX leaders awake at night: a customer asks ChatGPT to help them resolve an issue with your product. The AI agent navigates to…
read moreWhat does it really take to build AI that can resolve customer support at scale reliably, safely, and with measurable business impact?
read moreDiscover the emerging hybrid AI techniques for customer experience that enable businesses to benefit from the immense power of generative AI, while maintaining certainty and consistency in areas that matter.
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