Articles

Kane Simms
November 24, 2025

8 critical factors for deciding between hybrid and pure generative AI

8 critical factors for deciding between hybrid and pure generative AI https://vux.world/wp-content/uploads/Kane-hybrid-AI-article-hero-image.jpg 1200 800 Kane Simms Kane Simms https://secure.gravatar.com/avatar/0901761bb0cd548f6834483c07a2b85beb060b870e6df663d11ec9ec76a164f5?s=96&d=blank&r=g November 24, 2025 November 24, 2025

Discover the emerging hybrid AI techniques for customer experience that enable businesses to benefit from the immense power of generative AI, while maintaining certainty and consistency in areas that matter.

Kane Simms
November 10, 2025

Taming agentic AI: a practical enterprise approach

Taming agentic AI: a practical enterprise approach https://vux.world/wp-content/uploads/replicate-prediction-4xwq7zrdkxrme0ctc1tadb62y8.jpeg 1184 864 Kane Simms Kane Simms https://secure.gravatar.com/avatar/0901761bb0cd548f6834483c07a2b85beb060b870e6df663d11ec9ec76a164f5?s=96&d=blank&r=g November 10, 2025 November 12, 2025

Anne Jenkins, VP of Solution Architecture at Teneo, joins us to discuss what it truly takes to build enterprise-ready, agentic AI that delivers real value, not just flashy demos.

Kane Simms
October 28, 2025

From logos to language: The next evolution of Brand Identity

From logos to language: The next evolution of Brand Identity https://vux.world/wp-content/uploads/How-voice-AI-changes-brand-identity-prism.jpg 1920 1080 Kane Simms Kane Simms https://secure.gravatar.com/avatar/0901761bb0cd548f6834483c07a2b85beb060b870e6df663d11ec9ec76a164f5?s=96&d=blank&r=g October 28, 2025 October 27, 2025

Discover how generative voice AI is redefining brand identity, transforming it from static visuals and tone guides into adaptive, conversational experiences that sound unique to every customer, yet remain unmistakably on brand.

Kane Simms
October 15, 2025

Your contact centre is already a voice AI channel: you just haven’t realised it yet

Your contact centre is already a voice AI channel: you just haven’t realised it yet https://vux.world/wp-content/uploads/Contact-centre-Boost-AI-voice-article.jpg 1536 893 Kane Simms Kane Simms https://secure.gravatar.com/avatar/0901761bb0cd548f6834483c07a2b85beb060b870e6df663d11ec9ec76a164f5?s=96&d=blank&r=g October 15, 2025 October 23, 2025

The voice channel in the contact centre has lost love in recent years. However, recent developments in voice AI (generative AI, speech recognition and speech synthesis) might be finally bringing…

Kane Simms
August 22, 2025

How Essent saved €1.8 million by listening to their call centre agents

How Essent saved €1.8 million by listening to their call centre agents https://vux.world/wp-content/uploads/Essent-AI-assistant-savings-VUX-World-article.jpg 1280 720 Kane Simms Kane Simms https://secure.gravatar.com/avatar/0901761bb0cd548f6834483c07a2b85beb060b870e6df663d11ec9ec76a164f5?s=96&d=blank&r=g August 22, 2025 August 22, 2025

Most AI success stories sound too good to be true. This one’s different because it started with something we’ve all experienced: being put on hold while someone searches for an…

Kane Simms
July 25, 2025

Testing the future: How Klearcom is powering the voice AI revolution

Testing the future: How Klearcom is powering the voice AI revolution https://vux.world/wp-content/uploads/Klearcom-voice-AI-revolution-article.png 1536 1024 Kane Simms Kane Simms https://secure.gravatar.com/avatar/0901761bb0cd548f6834483c07a2b85beb060b870e6df663d11ec9ec76a164f5?s=96&d=blank&r=g July 25, 2025 July 25, 2025

As businesses move from legacy IVRs to conversational AI, one company powers the testing tech that keeps everything running smoothly.

Kane Simms
July 17, 2025

4 AI case studies: insights from H&M, Sage, Telenor and Vipps MobilePay

4 AI case studies: insights from H&M, Sage, Telenor and Vipps MobilePay https://vux.world/wp-content/uploads/Four-AI-case-studies-article.png 1280 720 Kane Simms Kane Simms https://secure.gravatar.com/avatar/0901761bb0cd548f6834483c07a2b85beb060b870e6df663d11ec9ec76a164f5?s=96&d=blank&r=g July 17, 2025 July 18, 2025

Discover how H&M, Sage, Telenor and Vipps MobilePay implement AI in their customer experience and the results they’re seeing.

Kane Simms
July 3, 2025

AI in financial services: lessons from DNB and MSUFCU

AI in financial services: lessons from DNB and MSUFCU https://vux.world/wp-content/uploads/AI-in-financial-services.jpg 1280 720 Kane Simms Kane Simms https://secure.gravatar.com/avatar/0901761bb0cd548f6834483c07a2b85beb060b870e6df663d11ec9ec76a164f5?s=96&d=blank&r=g July 3, 2025 July 4, 2025

Discover how leading financial services organisations are finding success with AI.

Kane Simms
June 26, 2025

AI and the BPO industry: why enterprises must take notice

AI and the BPO industry: why enterprises must take notice https://vux.world/wp-content/uploads/BPO-article-VUX-World.jpg 1536 1024 Kane Simms Kane Simms https://secure.gravatar.com/avatar/0901761bb0cd548f6834483c07a2b85beb060b870e6df663d11ec9ec76a164f5?s=96&d=blank&r=g June 26, 2025 June 27, 2025

The world of business process outsourcing (BPO) is at a crossroads, dramatically changed by the relentless march of Artificial Intelligence, especially generative AI.

Kane Simms
June 19, 2025

The e-commerce fashion brand that made AI work for CX

The e-commerce fashion brand that made AI work for CX https://vux.world/wp-content/uploads/AI-for-customer-experienc-ein-e-commerce.jpg 1439 767 Kane Simms Kane Simms https://secure.gravatar.com/avatar/0901761bb0cd548f6834483c07a2b85beb060b870e6df663d11ec9ec76a164f5?s=96&d=blank&r=g June 19, 2025 June 20, 2025

While the promise of AI in customer experience is compelling, turning that promise into actual value takes more than plugging in a chatbot.

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