Anne Jenkins, VP of Solution Architecture at Teneo, joins us to discuss what it truly takes to build enterprise-ready, agentic AI that delivers real value, not just flashy demos.
read moreDiscover how generative voice AI is redefining brand identity, transforming it from static visuals and tone guides into adaptive, conversational experiences that sound unique to every customer, yet remain unmistakably on brand.
read moreThe voice channel in the contact centre has lost love in recent years. However, recent developments in voice AI (generative AI, speech recognition and speech synthesis) might be finally bringing…
read moreMost AI success stories sound too good to be true. This one’s different because it started with something we’ve all experienced: being put on hold while someone searches for an…
read moreAs businesses move from legacy IVRs to conversational AI, one company powers the testing tech that keeps everything running smoothly.
read moreDiscover how H&M, Sage, Telenor and Vipps MobilePay implement AI in their customer experience and the results they’re seeing.
read moreDiscover how leading financial services organisations are finding success with AI.
read moreThe world of business process outsourcing (BPO) is at a crossroads, dramatically changed by the relentless march of Artificial Intelligence, especially generative AI.
read moreWhile the promise of AI in customer experience is compelling, turning that promise into actual value takes more than plugging in a chatbot.
read moreDespite the enthusiasm for AI among businesses, industry research consistently shows that 80–90% of AI pilots never make it into production. So why is that?
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