Articles

Kane Simms
August 22, 2025

How Essent saved €1.8 million by listening to their call centre agents

How Essent saved €1.8 million by listening to their call centre agents https://vux.world/wp-content/uploads/Essent-AI-assistant-savings-VUX-World-article.jpg 1280 720 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g August 22, 2025 August 22, 2025

Most AI success stories sound too good to be true. This one’s different because it started with something we’ve all experienced: being put on hold while someone searches for an…

Kane Simms
July 25, 2025

Testing the future: How Klearcom is powering the voice AI revolution

Testing the future: How Klearcom is powering the voice AI revolution https://vux.world/wp-content/uploads/Klearcom-voice-AI-revolution-article.png 1536 1024 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g July 25, 2025 July 25, 2025

As businesses move from legacy IVRs to conversational AI, one company powers the testing tech that keeps everything running smoothly.

Kane Simms
July 17, 2025

4 AI case studies: insights from H&M, Sage, Telenor and Vipps MobilePay

4 AI case studies: insights from H&M, Sage, Telenor and Vipps MobilePay https://vux.world/wp-content/uploads/Four-AI-case-studies-article.png 1280 720 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g July 17, 2025 July 18, 2025

Discover how H&M, Sage, Telenor and Vipps MobilePay implement AI in their customer experience and the results they’re seeing.

Kane Simms
July 3, 2025

AI in financial services: lessons from DNB and MSUFCU

AI in financial services: lessons from DNB and MSUFCU https://vux.world/wp-content/uploads/AI-in-financial-services.jpg 1280 720 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g July 3, 2025 July 4, 2025

Discover how leading financial services organisations are finding success with AI.

Kane Simms
June 26, 2025

AI and the BPO industry: why enterprises must take notice

AI and the BPO industry: why enterprises must take notice https://vux.world/wp-content/uploads/BPO-article-VUX-World.jpg 1536 1024 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g June 26, 2025 June 27, 2025

The world of business process outsourcing (BPO) is at a crossroads, dramatically changed by the relentless march of Artificial Intelligence, especially generative AI.

Kane Simms
June 19, 2025

The e-commerce fashion brand that made AI work for CX

The e-commerce fashion brand that made AI work for CX https://vux.world/wp-content/uploads/AI-for-customer-experienc-ein-e-commerce.jpg 1439 767 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g June 19, 2025 June 20, 2025

While the promise of AI in customer experience is compelling, turning that promise into actual value takes more than plugging in a chatbot.

Taras Semeniuk
June 9, 2025

8 reasons AI projects fail and 12 ways to make yours a success

8 reasons AI projects fail and 12 ways to make yours a success https://vux.world/wp-content/uploads/how-to-make-you-AI-project-success.jpg 1920 1080 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c15c16c6f1acd7394bd4c037266674a4?s=96&d=blank&r=g June 9, 2025 June 20, 2025

Despite the enthusiasm for AI among businesses, industry research consistently shows that 80–90% of AI pilots never make it into production. So why is that?

Kane Simms
June 5, 2025

How Prudential is shaping user-centred design in the age of generative AI

How Prudential is shaping user-centred design in the age of generative AI https://vux.world/wp-content/uploads/Prudential-gen-AI-article.jpg 1536 1024 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g June 5, 2025 June 6, 2025

Explore how Prudential Financial is embracing generative AI to revolutionise user-centred design.

Taras Semeniuk
May 29, 2025

AI is smart enough – so are you ready?

AI is smart enough – so are you ready? https://vux.world/wp-content/uploads/Is-AI-smart-enough-article.jpg 1508 892 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c15c16c6f1acd7394bd4c037266674a4?s=96&d=blank&r=g May 29, 2025 May 30, 2025

Instead of needing ever-smarter LLMs for most business processes, the real impact now comes from how we use them.

Kane Simms
May 20, 2025

How to chart a course to AI maturity in CX: Why it matters

How to chart a course to AI maturity in CX: Why it matters https://vux.world/wp-content/uploads/AI-maturity-in-CX.jpg 1280 720 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g May 20, 2025 May 20, 2025

Discover how leading organisations like Pandora are achieving AI maturity in customer experience.

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