Content

Taras Semeniuk
January 30, 2026

Designing conversational AI that works with Anne Cantera of Optimum

Designing conversational AI that works with Anne Cantera of Optimum https://vux.world/wp-content/uploads/HBX-episode-thumbnail.jpg 1280 720 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c57457096308bf119fc5d059acc8d9a4f8551f78785a82cfdde5959b53624092?s=96&d=blank&r=g January 30, 2026 January 30, 2026

HBX Group sits in the middle of one of the most complex customer service chains in travel. A single issue can span a traveller, a travel agent, a global booking platform and a hotel on the other side of the world.

Taras Semeniuk
January 23, 2026

Designing conversational AI that works with Anne Cantera of Optimum

Designing conversational AI that works with Anne Cantera of Optimum https://vux.world/wp-content/uploads/Anne-Cantera-on-VUX-podcast-thumbnail.jpg 1280 720 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c57457096308bf119fc5d059acc8d9a4f8551f78785a82cfdde5959b53624092?s=96&d=blank&r=g January 23, 2026 January 27, 2026

From IVRs to multimodal AI experiences, the hardest problems are rarely technical. Anne Cantera breaks down what it takes to design conversational AI that customers trust and use.

Taras Semeniuk
January 16, 2026

The AI talent war with Chris Morrow, Founder of Digitalent

The AI talent war with Chris Morrow, Founder of Digitalent https://vux.world/wp-content/uploads/Chris-Morrow-VUX-podcast-thumb.jpg 1280 720 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c57457096308bf119fc5d059acc8d9a4f8551f78785a82cfdde5959b53624092?s=96&d=blank&r=g January 16, 2026 January 20, 2026

Cars are becoming one of the most competitive frontiers in AI, and most people don’t realise how complex it really is.

Taras Semeniuk
January 9, 2026

The AI-driven evolution of the in-car experience with BalaKrishna Kolluru, Senior Director of AI at Cerence AI

The AI-driven evolution of the in-car experience with BalaKrishna Kolluru, Senior Director of AI at Cerence AI https://vux.world/wp-content/uploads/Bala-Cerence-AI-VUX-World-scaled.jpg 2560 1443 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c57457096308bf119fc5d059acc8d9a4f8551f78785a82cfdde5959b53624092?s=96&d=blank&r=g January 9, 2026 January 12, 2026

Cars are becoming one of the most competitive frontiers in AI, and most people don’t realise how complex it really is.

Kane Simms
December 18, 2025

Is your AI strategy ready for ChatGPT Agent?

Is your AI strategy ready for ChatGPT Agent? https://vux.world/wp-content/uploads/AI-strategy-ChatGPT-agent.jpg 1536 1024 Kane Simms Kane Simms https://secure.gravatar.com/avatar/0901761bb0cd548f6834483c07a2b85beb060b870e6df663d11ec9ec76a164f5?s=96&d=blank&r=g December 18, 2025 December 18, 2025

Here’s a scenario that should be keeping CX leaders awake at night: a customer asks ChatGPT to help them resolve an issue with your product. The AI agent navigates to…

Taras Semeniuk
December 4, 2025

Why AI is the future of customer service with Fergal Reid, Chief AI Officer at Intercom

Why AI is the future of customer service with Fergal Reid, Chief AI Officer at Intercom https://vux.world/wp-content/uploads/Fergal-Reid-Intercom-VUX-episode-scaled.jpg 2560 1437 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c57457096308bf119fc5d059acc8d9a4f8551f78785a82cfdde5959b53624092?s=96&d=blank&r=g December 4, 2025 December 4, 2025

What does it really take to build AI that can resolve customer support at scale reliably, safely, and with measurable business impact?

Kane Simms
November 24, 2025

8 critical factors for deciding between hybrid and pure generative AI

8 critical factors for deciding between hybrid and pure generative AI https://vux.world/wp-content/uploads/Kane-hybrid-AI-article-hero-image.jpg 1200 800 Kane Simms Kane Simms https://secure.gravatar.com/avatar/0901761bb0cd548f6834483c07a2b85beb060b870e6df663d11ec9ec76a164f5?s=96&d=blank&r=g November 24, 2025 November 24, 2025

Discover the emerging hybrid AI techniques for customer experience that enable businesses to benefit from the immense power of generative AI, while maintaining certainty and consistency in areas that matter.

Taras Semeniuk
November 17, 2025

How AI is rewriting the business automation playbook with Joe Kim, CEO of DRUID AI

How AI is rewriting the business automation playbook with Joe Kim, CEO of DRUID AI https://vux.world/wp-content/uploads/Kane-Simms-VUX-and-Joe-Kim-DRUID-AI-CEO-scaled.jpg 2560 1439 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c57457096308bf119fc5d059acc8d9a4f8551f78785a82cfdde5959b53624092?s=96&d=blank&r=g November 17, 2025 November 17, 2025

Learn why AI might be the biggest shift in technology since the internet.

Kane Simms
November 10, 2025

Taming agentic AI: a practical enterprise approach

Taming agentic AI: a practical enterprise approach https://vux.world/wp-content/uploads/replicate-prediction-4xwq7zrdkxrme0ctc1tadb62y8.jpeg 1184 864 Kane Simms Kane Simms https://secure.gravatar.com/avatar/0901761bb0cd548f6834483c07a2b85beb060b870e6df663d11ec9ec76a164f5?s=96&d=blank&r=g November 10, 2025 November 12, 2025

Anne Jenkins, VP of Solution Architecture at Teneo, joins us to discuss what it truly takes to build enterprise-ready, agentic AI that delivers real value, not just flashy demos.

Taras Semeniuk
November 6, 2025

What is agentic AI? Inside Teneo’s real-world automation approach with Anne Jenkins

What is agentic AI? Inside Teneo’s real-world automation approach with Anne Jenkins https://vux.world/wp-content/uploads/Kane-Simms-VUX-and-Anne-Jenkins-Teneo-scaled.jpg 2560 1472 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c57457096308bf119fc5d059acc8d9a4f8551f78785a82cfdde5959b53624092?s=96&d=blank&r=g November 6, 2025 November 6, 2025

Everyone’s slapping ‘agentic’ on their AI products, but what does that even mean?

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Content

Designing conversational AI that works with Anne Cantera of Optimum

Designing conversational AI that works with Anne Cantera of Optimum

The AI talent war with Chris Morrow, Founder of Digitalent

The AI-driven evolution of the in-car experience with BalaKrishna Kolluru, Senior Director of AI at Cerence AI

Is your AI strategy ready for ChatGPT Agent?

Why AI is the future of customer service with Fergal Reid, Chief AI Officer at Intercom

8 critical factors for deciding between hybrid and pure generative AI

How AI is rewriting the business automation playbook with Joe Kim, CEO of DRUID AI

Taming agentic AI: a practical enterprise approach

What is agentic AI? Inside Teneo’s real-world automation approach with Anne Jenkins

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