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Agentic AI

From IVR to AI: The future of voice testing in contact centres with Satish Barot, Klearcom
From IVR to AI: The future of voice testing in contact centres with Satish Barot, Klearcom 1280 720 Taras Semeniuk

As generative AI redefines the contact centre, ensuring consistent performance across complex telephony networks becomes mission-critical.

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The enterprise AI evolution nobody’s talking about with Merlin Bise, Inbenta
The enterprise AI evolution nobody’s talking about with Merlin Bise, Inbenta 1920 1080 Taras Semeniuk

The tools enterprises need to radically improve productivity are already here. The challenge is implementing what exists with purpose and precision.

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The mid-market’s AI agent advantage with Braden Ream, Voiceflow
The mid-market’s AI agent advantage with Braden Ream, Voiceflow 1280 720 Taras Semeniuk

Kane chats with Braden Ream, CEO of Voiceflow, exploring how and why mid-sized companies are leading the charge in AI agent adoption.

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Building AI maturity at Pandora with Sonia Ingram
Building AI maturity at Pandora with Sonia Ingram 1280 720 Taras Semeniuk

In this episode, Kane is joined by Sonia Ingram, Global Director of AI at Pandora, to explore what it really takes to develop AI maturity in a global business.

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  • Kane Simms

Start with your CX problem first and work backwards
Start with your CX problem first and work backwards 1920 1080 Kane Simms

Discover valuable strategies for cutting through the noise and making AI work for your specific challenges.

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AI beyond the hype: what actually works for enterprise with Andrei Papancea, NLX
AI beyond the hype: what actually works for enterprise with Andrei Papancea, NLX 1280 720 Taras Semeniuk

In this episode, we chat with Andrei Papancea, CEO and Co-Founder of NLX, to cut through the noise and get real about where AI in the enterprise is delivering value, and where it’s not.

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