ai assistant

Kane Simms
August 22, 2025

How Essent saved €1.8 million by listening to their call centre agents

How Essent saved €1.8 million by listening to their call centre agents https://vux.world/wp-content/uploads/Essent-AI-assistant-savings-VUX-World-article.jpg 1280 720 Kane Simms Kane Simms https://secure.gravatar.com/avatar/0901761bb0cd548f6834483c07a2b85beb060b870e6df663d11ec9ec76a164f5?s=96&d=blank&r=g August 22, 2025 August 22, 2025

Most AI success stories sound too good to be true. This one’s different because it started with something we’ve all experienced: being put on hold while someone searches for an…

Ben McCulloch
July 26, 2024

Seven key insights from creating an award-winning AI chatbot

Seven key insights from creating an award-winning AI chatbot https://vux.world/wp-content/uploads/Seven-key-insights-article-image.jpg 1920 1080 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/fa31bfdb3bc2fb5c5878477c0579cfe1da34f92a06778d9c69e5ce4e73ee7604?s=96&d=blank&r=g July 26, 2024 July 26, 2024

You may have been put off by overhyped and under-delivering bots in the past, however there is now concrete proof that AI assistants can deliver huge returns on their investment.

Ben McCulloch
July 22, 2024

Scaling debt recovery with an AI assistant – a success story

Scaling debt recovery with an AI assistant – a success story https://vux.world/wp-content/uploads/Debt-colleciton-success-story.jpg 1920 1080 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/fa31bfdb3bc2fb5c5878477c0579cfe1da34f92a06778d9c69e5ce4e73ee7604?s=96&d=blank&r=g July 22, 2024 July 23, 2024

Find out how a chatbot built by VUX World reduced query resolution times to 2 ½ minutes (saving 400 agent hours in under a year) and improved CSAT by 30%.

Ben McCulloch
January 30, 2023

The killer combo: How your AI assistant can save costs AND generate revenue

The killer combo: How your AI assistant can save costs AND generate revenue https://vux.world/wp-content/uploads/talkdesk.png 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/fa31bfdb3bc2fb5c5878477c0579cfe1da34f92a06778d9c69e5ce4e73ee7604?s=96&d=blank&r=g January 30, 2023 January 26, 2023

There are a lot of digital assistants designed for customer support. That has value. If you’re taking tasks off your live agent’s plate, then you’re helping them focus on more…

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ai assistant

How Essent saved €1.8 million by listening to their call centre agents

Seven key insights from creating an award-winning AI chatbot

Scaling debt recovery with an AI assistant – a success story

The killer combo: How your AI assistant can save costs AND generate revenue

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