We explore how conversational AI has evolved from scripted IVR and NLU systems to large language models and agentic experiences.
read moreHBX Group sits in the middle of one of the most complex customer service chains in travel. A single issue can span a traveller, a travel agent, a global booking platform and a hotel on the other side of the world.
read moreFrom IVRs to multimodal AI experiences, the hardest problems are rarely technical. Anne Cantera breaks down what it takes to design conversational AI that customers trust and use.
read moreEveryone’s slapping ‘agentic’ on their AI products, but what does that even mean?
read moreOne amazing thing about the conversational AI ecosystem is the level of innovation we see every week. Here’s a ground-breaking innovation for human-in-the-loop AI.
read moreAnswering one of the questions we get asked repeatably: how to measure the usability of conversational user interfaces, like chat bots and voice bots, and their impact on customer experience.…
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