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Your bot’s really an employee with superhuman responsibilities

Your bot’s really an employee with superhuman responsibilities 1456 816 Ben McCulloch

Discover what conversation designers should consider when working on their assistant’s persona.

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Why should you measure bots like humans?

Why should you measure bots like humans? 1120 840 Ben McCulloch

You’ll get a variety of answers if you ask anyone with a call centre bot how they measure its success. They might measure containment rates (how many callers were serviced…

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    Voice AI: Discover what everyone gets wrong, and how to get it right
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