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BPO


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AI and the BPO industry: why enterprises must take notice

AI and the BPO industry: why enterprises must take notice 1536 1024 Kane Simms

The world of business process outsourcing (BPO) is at a crossroads, dramatically changed by the relentless march of Artificial Intelligence, especially generative AI.

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AI vs BPO: Foundever’s transformative journey with Guillaume Laporte

AI vs BPO: Foundever’s transformative journey with Guillaume Laporte 1280 720 Taras Semeniuk

In this episode, we talk to Guillaume Laporte, Chief AI Officer at Foundever – a $4 billion BPO giant with 150,000 employees worldwide.

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    Voice AI: Discover what everyone gets wrong, and how to get it right
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