Head of Conversational AI and Contact Center at Google Cloud, Antony Passemard, joins us to share all about Google CCAI.
read moreVoicebots for customer service are in increasing demand, but how do you actually integrate one into a contact centre?
read moreGoogle Contact Centre AI (CCAI) services are becoming bundled into almost every contact centre you can find. Here’s why that’s a super-smart move from Google.
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