contact centre automation

Genesys on conversational AI with VP, Product Marketing, Elcenora Martinez

Genesys on conversational AI with VP, Product Marketing, Elcenora Martinez 1800 1200 Kane Simms

One of the world’s largest cloud CX players, Genesys, on the current and future of AI-driven customer engagement, with VP Product Marketing, Elcenora Martinez. read more

AI-driven real time guidance for call centre agents with Balto CEO, Marc Bernstein

AI-driven real time guidance for call centre agents with Balto CEO, Marc Bernstein 1800 1200 Kane Simms

Many have tried and failed to use AI for live call centre agent assist. Marc Bernstein shares how it’s done right.
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Google CCAI with Antony Passemard

Google CCAI with Antony Passemard 1800 1200 Kane Simms

Head of Conversational AI and Contact Center at Google Cloud, Antony Passemard, joins us to share all about Google CCAI. read more

Integrating ANY bot from ANY framework into ANY contact centre with Ilan Avner, AudioCodes

Integrating ANY bot from ANY framework into ANY contact centre with Ilan Avner, AudioCodes 1800 1200 Kane Simms

Voicebots for customer service are in increasing demand, but how do you actually integrate one into a contact centre? read more

Why Google CCAI (Contact Centre AI) partnerships with contact centres is REALLY smart

Why Google CCAI (Contact Centre AI) partnerships with contact centres is REALLY smart 1800 1200 Kane Simms

Google Contact Centre AI (CCAI) services are becoming bundled into almost every contact centre you can find. Here’s why that’s a super-smart move from Google. read more