One of the world’s largest cloud CX players, Genesys, on the current and future of AI-driven customer engagement, with VP Product Marketing, Elcenora Martinez. read more
Many have tried and failed to use AI for live call centre agent assist. Marc Bernstein shares how it’s done right.
Head of Conversational AI and Contact Center at Google Cloud, Antony Passemard, joins us to share all about Google CCAI. read more
Voicebots for customer service are in increasing demand, but how do you actually integrate one into a contact centre? read more
Google Contact Centre AI (CCAI) services are becoming bundled into almost every contact centre you can find. Here’s why that’s a super-smart move from Google. read more