CX automation trends and why Artificial Intelligence without Intelligent Automation is pointless.
Presented by Deepgram and Symbl.ai
CX automation trends
There’s a labour shortage in the contact centre. Agents are overworked and companies can’t recruit. How are enterprises coping with these challenges and what role does technology play? We’re joined by Anand Janefalkar, Founder & CEO at UJET, to explore the 2022 contact centre trends and how businesses can overcome these challenges to prosper.