We’ve put together the DITAT maturity model for conversational AI to show the various stages of maturity conversational applications go through on the journey to AI transformation.
read moreWe’ve written about novel uses of personas, how AI improves a human’s work, and how holistic AI is the future of customer service. There’s countless ways those concepts can be…
read moreOrlando Gadea, Stanley Black and Decker joins us to share his experience in managing conversational AI digital transformation programmes and why you’ll end up building your first bot twice.
read moreStefan Bijkerk discusses with us on our podcast the ways that Rabobank is using conversational AI.
read morePhilip Bennett joins us to speak about how Empire Today has been using conversational AI.
read moreGoogle has announced its very own contact centre as a service in partnership with ujet.
read moreDOSS is more than an assistant. It’s an entirely new, disruptive business model for real estate. We chat to CEO, Bobby Bryant, about all things conversational AI and disruption.
read moreCX automation trends and why Artificial Intelligence without Intelligent Automation is pointless.
read moreUjet has a truly unique approach to customer support. With its true omni-channel approach and AI-powered technology, brands are pushing the boundaries of customer experience excellence. You really need to…
read moreHere’s why you’re thinking about conversational AI all wrong and why it’s more transformative than you think.
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