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call centre

The ultimate guide to agent assist for call centres

The ultimate guide to agent assist for call centres 1120 840 Ben McCulloch

Here’s your ultimate guide to agent assist: why it’s needed, what it is and how to implement it to help your call centre agents and customer.

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How HSBC is using conversational AI with Andy Kingston, HSBC

How HSBC is using conversational AI with Andy Kingston, HSBC 1600 1200 Rebecca Christie

Andy Kingston joins us to talk us through the ways that HSBC is using conversational AI to improve customer experience.

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The need for AI privacy, with Patricia Thaine, CEO, Private AI

The need for AI privacy, with Patricia Thaine, CEO, Private AI 1600 1200 Rebecca Christie

Patricia Thaine, CEO, Private AI, joins us on our podcast to discuss the importance of privacy as it relates to AI.

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Call centre authentication with Matt Smallman, Founder, SymNex Consulting

Call centre authentication with Matt Smallman, Founder, SymNex Consulting 1747 1241 Rebecca Christie

Hear from best selling author and voice biometrics expert, Matt Smallman, on how to utilise technology for voice authentication.

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‘Cobots’ with Lisa Michaud, Product Director, Interactions

‘Cobots’ with Lisa Michaud, Product Director, Interactions 1600 1200 Kane Simms

How humans and bots working together in real time can lead to epic customer experiences.

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Making up for lost revenue with AI with Brian Jeppesen, Landry’s Restaurants

Making up for lost revenue with AI with Brian Jeppesen, Landry’s Restaurants 1540 800 Kane Simms

A case study on how Brian Jeppesen and Landry’s restaurants automated upward of 85% of calls using AI.

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Bringing conversational commerce to life with Brian Podolak, CEO, Vocodia

Bringing conversational commerce to life with Brian Podolak, CEO, Vocodia 1600 1200 Kane Simms

A deep conversation about how Vocodia is automating voice commerce use cases in the call centre.

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Contact centre automation trends with Anand Janefalkar, Founder & CEO at UJET

Contact centre automation trends with Anand Janefalkar, Founder & CEO at UJET 1600 1200 Kane Simms

CX automation trends and why Artificial Intelligence without Intelligent Automation is pointless.

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Exploring AI conversational intelligence with Surbhi Rathore, CEO, Symbl.ai

Exploring AI conversational intelligence with Surbhi Rathore, CEO, Symbl.ai 1600 1200 Kane Simms

Finding and using data that you didn’t even know existed to improve customer experience and business operations.

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Using AI to improve business processes with Scotty Technologies’ Roland Hallebeek and Reiner Bruns

Using AI to improve business processes with Scotty Technologies’ Roland Hallebeek and Reiner Bruns 1600 1200 Kane Simms

Process automation in recruitment, healthcare and retail using conversational AI.

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