automation • VUX World

Ben McCulloch
January 30, 2023

The killer combo: How your AI assistant can save costs AND generate revenue

The killer combo: How your AI assistant can save costs AND generate revenue https://vux.world/wp-content/uploads/talkdesk.png 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g January 30, 2023 January 26, 2023

There are a lot of digital assistants designed for customer support. That has value. If you’re taking tasks off your live agent’s plate, then you’re helping them focus on more…

Ben McCulloch
January 26, 2023

The risks of Large Language Models (such as ChatGPT)

The risks of Large Language Models (such as ChatGPT) https://vux.world/wp-content/uploads/chatgpt.png 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g January 26, 2023 January 26, 2023

In the various interactions I’ve had with ChatGPT, and the various posts and articles I’ve read by other people, I’ve had this recurring thought – talking to ChatGPT is like…

Kane Simms
January 11, 2023

The DITAT maturity model for conversational AI

The DITAT maturity model for conversational AI https://vux.world/wp-content/uploads/KS-VOICE-22.png 960 540 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g January 11, 2023 January 11, 2023

We’ve put together the DITAT maturity model for conversational AI to show the various stages of maturity conversational applications go through on the journey to AI transformation.

Ben McCulloch
December 19, 2022

How to achieve better customer service during seasonal spikes

How to achieve better customer service during seasonal spikes https://vux.world/wp-content/uploads/Articles-2-1.png 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g December 19, 2022 December 19, 2022

We’ve written about novel uses of personas, how AI improves a human’s work, and how holistic AI is the future of customer service. There’s countless ways those concepts can be…

Ben McCulloch
December 15, 2022

Nova KBM’s AI assistant is more successful than anyone dreamed

Nova KBM’s AI assistant is more successful than anyone dreamed https://vux.world/wp-content/uploads/20.png 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g December 15, 2022 December 15, 2022

Here’s how Nova KBM, a market-leading Slovenian bank, automated its customer engagement, and the results it saw.

Ben McCulloch
December 1, 2022

5 steps to selecting the perfect partner for conversational automation

5 steps to selecting the perfect partner for conversational automation https://vux.world/wp-content/uploads/Articles-2.png 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g December 1, 2022 December 1, 2022

Recently, we wrote about Florida Blue’s multi-channel assistant. A Visual IVR system with a voice assistant that helps the health insurance company’s customers apply for replacement Digital ID cards.

Ben McCulloch
November 16, 2022

Why should you measure bots like humans?

Why should you measure bots like humans? https://vux.world/wp-content/uploads/Articles.png 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g November 16, 2022 November 2, 2022

You’ll get a variety of answers if you ask anyone with a call centre bot how they measure its success. They might measure containment rates (how many callers were serviced…

Kane Simms
November 2, 2022

How to find success with voice automation

How to find success with voice automation https://vux.world/wp-content/uploads/HERO-img.png 1920 1080 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g November 2, 2022 November 2, 2022

Here’s a high level overview of the kind of value you can find with voice assistants for CX automation, and how to set yourself up for success.

Ben McCulloch
September 9, 2022

HSBC knows the measure of a great digital assistant

HSBC knows the measure of a great digital assistant https://vux.world/wp-content/uploads/Article_Square_Sticker_Facebook_Cover_1120_×_840px_1289_×_720px_1120_×_840px_2.png 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g September 9, 2022 September 9, 2022

There’s a good chance you’ve heard of HSBC as it’s Europe’s largest bank with nearly $3 trillion in assets.

Ben McCulloch
August 24, 2022

AI at Marks and Spencer: 2 current use cases

AI at Marks and Spencer: 2 current use cases https://vux.world/wp-content/uploads/Article-Square-Sticker-Facebook-Cover-1120-×-840px-1.jpg 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g August 24, 2022 August 24, 2022

How do you take a quintessential British brand, steeped in tradition and history, with a legion of customers (quite a few who are in the older demographic) and transform it…

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